Lexus of Pleasanton

The exceptional dedication to providing exceptional customer service has not gone unnoticed. Their ability to go above and beyond in assisting your customers, coupled with their expertise in the automo customer service has not gone unnoticed. Their ability to go above and beyond in assisting your customers, coupled with their expertise in the automotive industry, has made a significant impact on dealership’s success. Thomas commitment to ensuring each customer’s needs are met and surpassed sets a high standard for excellence within your team. Your professionalism, knowledge, and genuine care for your customers are truly commendable. Thank you for your hard work, dedication, and outstanding service. You are greatly appreciated! Just an FYI, we don’t have plans of buying car, but since Thomas did a great job and great customer service, we are like “okay, let’s do this” I felt like we’ve been kidnapped because he’s good with sales talk, he’s so nice, he watch out for our kids too, during our conversation with the financial advisor,, just thumbs up!! Seldom person/ employee like him. He’s an asset! The person who thought us with the car lecture did a great job as well, forgot his name, but Thomas knows the guy who I’m talking too! The financial advisor so Lenient with the freebies, one of my favorite part. He did excellent job! The manager is so nice! It was over all above and beyond! Thank you so much!!!! Keep up the fantastic work! Thank you so much everyone!!! More

Want to thank Jim Burke and Jim fell for taking care of the brakes Thanks also to the Lexus technician (s) who help out. Great job, really satisfied the brakes Thanks also to the Lexus technician (s) who help out. Great job, really satisfied More

I had the most pleasant time working with Nick Wilson at my last service appointment. I came in the early morning for a waiting appointment so was able to enjoy the customer lounge and a cup of coffee. When my last service appointment. I came in the early morning for a waiting appointment so was able to enjoy the customer lounge and a cup of coffee. When Nick updated that there were a few additional items they wanted to take care of I was offered a loaner car so I could continue my day and get to work and pick up my car after. Everything was handled so smoothly and it was nice to be able to say hello to others that I have worked with in the past: Forrest Yee, Drew Hopkins, Gary Chan, and Jim Fell. The greatest staff works at Lexus of Pleasanton! More

I had a great experience with Nick Wilson last week. He explained what was needed for my service appointment, explained what I needed to be aware of, and returned my car early. All in all, it was a bree He explained what was needed for my service appointment, explained what I needed to be aware of, and returned my car early. All in all, it was a breeze. More

Nick provided excellent information and services throughout this routine service appointment and he continues to be my “go to “ person for preferred services throughout this routine service appointment and he continues to be my “go to “ person for preferred services More

The best from "sales" to "service". If you're in the market for a Lexus near Pleasanton, it will be worth your time to check out Lexus of Pleasanton (Ask for Leo Knowles!). Leo was am If you're in the market for a Lexus near Pleasanton, it will be worth your time to check out Lexus of Pleasanton (Ask for Leo Knowles!). Leo was amazing, going the extra mile to listen to our needs and track down exactly what we wanted. His years of experience and award winning personality make him an all star for this dealership. He got us the vehicle we wanted and reduced any work or time on our part. We couldn;t ask for more and I won't be going anywhere else for a future Lexus. We've traded in two vehicles here and leased two vehicles here. Lexus as a brand is great but this dealership takes it up a notch. The service dept. is top tier and goes above and beyond with hospitatlity and customer service. More

Mick was a delight to work with. Very helpful and friendly. Highly recommend Lexus services! Very helpful and friendly. Highly recommend Lexus services! More

Mick was excellent and provided great support, communications and overall effort in finding and resolving my tire issue. communications and overall effort in finding and resolving my tire issue. More

Very friendly, non pressure, relaxed atmosphere. Left after buying a new car and felt great. Enjoyable experience. Left after buying a new car and felt great. Enjoyable experience. More

Friendly kind and patient staff. Refreshments appreciated, exceptionally clean dealership. Everyone has a smile, Nice Refreshments appreciated, exceptionally clean dealership. Everyone has a smile, Nice More