Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you Lynne for your feedback and allowing our dealership an opportunity to serve you. Congratulations on your new Lexus SUV purchase and thank you for sharing of your experience with teammates JV Huynh and John Cabral while visiting our dealership. With so many choices in the market we appreciate allowing JV, John and our team to be the one earn your business. We know shopping for any new vehicle can be an overwhelming experience but it is our goal to make it as pleasant and smooth as possible from beginning to handing over the keys. Your feedback is important and it allows us an opportunity to know how we are doing. Understandably in this age of online shopping, more and more buying experiences are no longer personable, we believe buying a car shouldn't be one of those. Again, we appreciate your review and for allowing us to be a part of your Lexus experience. Should there ever be any inquiry about your NX, please feel free to let us know what we can do to help. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Hello Nicholas, Thank you for your reviews and opportunity to speak with me yesterday. I know we haven’t had a chance to service the vehicle that you called us about in the past and it looks like we didn’t give you the desired quote you were looking for prior to actually seeing your vehicle in our service department for the first time for a proper estimate on such a large repair. We did appreciate the opportunity to try to assist you with your service needs but understand why you may be taking this repair back to whoever has been working on it for you in the past. Take care, Forrest Yee 925-251-7158 Service Manager Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Hello SRG, thank you for your honest service review; we will pass along your comments to the team here at Lexus of Pleasanton! Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Lexus. Your time is valuable and will be use to look for areas we can improve our guest experiences. We appreciate allowing teammate Drew Hopkins be a part of your service visit. Please feel free to let us know if there is ever anything we can do to help. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you Sonjia Marie for sharing of your experience with Jason Vaughn during your service department visit. We appreciate allowing us the opportunity to once again provide the highest level of care for your Lexus RX SUV. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Normalatoza57, your wonderful feedback and rating mean a lot to us. Congratulations on your recent purchase and thank you for sharing of your experience with teammate JV Huynh while visiting our dealership the first time. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your family's business from start to finish. We are excited to be a part of your Lexus RX350 ownership journey so please feel free to let us know if there are any questions! Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you Eoopy for taking a moment to let us know how we did. Our service team strives for 100% satisfaction and it is great to see you had such a positive experience with us. We appreciate allowing teammate Jim Fell to be a part of your Lexus journey. We understand the vehicle's well being is very important to all our guests as it is to all of us and we are happy that we could help answer any questions or concerns. We look forward to be of service to you again in the future. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Congratulations Mike on your recent Lexus purchase and thank you for sharing of your experience with teammates Jeff Lao and Hashim Bishop while shopping with our dealership. There are so many brand and dealerships to choose from in the Bay Area and we appreciate allowing our team to earn your business. We know shopping for a car these days can be an non-personal experience but it is our goal to make it as pleasant as possible. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new RX SUV! We are always ready to assist. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Shh220, we're so glad that we were able to go above and beyond your expectations! The health and safety of our guests and teammates is our highest priority and we thank you for sharing of your experience with teammate Gary Chan while visiting with our service department. We appreciate allowing us the opportunity to provide the highest level of care both for your and your Lexus. We are proud to be a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions! We are here to help. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Rpj, we're so glad that we were able to go above and beyond your expectations! Thank you for sharing of your experience during your recent service visit to our dealership. We appreciate allowing teammates Jeff Lao, Mike Sullivan, John Cabral and our dealership to been a part of your family's Lexus RX ownership experience through the years. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but our focus is to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you for your feedback. Have a great holiday, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Jo, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Pleasanton! We appreciate choosing our dealership and allowing us the opportunity to earn your business with your Lexus. Your feedback is valuable and helps us to know how we are doing. We are happy that teammate Jim Fell could be a part of your service visit and Lexus journey. Please feel free to let us know if there is ever anything we can do to help. Thank you, Your Team @ Hendrick Lexus of Pleasanton