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Lexus of Pleasanton

Pleasanton, CA

4.9
1,062 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,062 reviews

October 22, 2020

Without a doubt, the most efficient and well-run sales and service departments I’ve ever dealt with. It all boils down to this: Promises made, promises kept. More

by Radioguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Gary Chan
Oct 24, 2020 -

Lexus of Pleasanton responded

Radioguy, we're happy you found our staff to be so supportive during your visit with us. Earning the confidence of our guests is a top priority for all our teammates like Steve Cacela and Gary Chan just to name a few. Shopping or leasing for a new Lexus and choosing a trusted service team that is important to many owners and we appreciate providing us the opportunity to be a part of your Lexus journey. Your feedback means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Thank you, Your Team @ Hendrick Lexus of Pleasanton

October 21, 2020

Jeff Lau is the best sale person. He took care of me and my friend when we were there. He did a wonderful job.. I will recommend him to all my friends.& family . he’s awesome!!! 👍👍👍👌👌 More

by Vhanmcbride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Lao
Oct 24, 2020 -

Lexus of Pleasanton responded

Congratulations Vhannie on your recent purchase and thank you for sharing of your experience with teammate Jeff Lao while visiting our dealership to find the perfect Lexus RX SUV. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish. Thank you for the recommendation to your friends and family! We are excited to be a part of your vehicle ownership journey so please feel free to let us know if there are any questions! Thank you, Your Team @ Hendrick Lexus of Pleasanton

October 16, 2020

I almost bought a car somewhere else and was prepared to fly to So-Cal to pick up a car. I’m so glad I called Zibi. He was able to help me with the exact car that I needed. I gave him a price that I was quo More

by Uyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Pun, Zabi Nasiri
October 16, 2020

Highly recommended-First time come to this place for Highly recommended- First time come to this place for maintenance service. All people are very polite, the waiting room is clean, also reasonable pri More

by Erwin Liang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Scott
October 16, 2020

Went in thinking the alternator was bad and came out only having to replace the battery. All good except the diagnostic cost is too high. For the price I paid I could have bought a new battery and a spare. I More

by Pacoman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
October 14, 2020

As always the team was very professional. I was given a loaner vehicle and my car was ready in the timeframe given. And my vehicle was washed and vacuumed. More

by milorca2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Vieira
September 29, 2020

This dealership is excellent. Everyone is friendly, courteous and generally interested in treating me as if I am special. They are all professional and treat me as if I am a guess in their home ! More

by Nick Armentano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit, Nick Wilson
September 24, 2020

Everybody in the service department are coaches they are pump and they explain any problems promptly . You can feel that they love in your company. More

by clemye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, John Clutter, Michael Sullivan, Drew Hopkins, Jonathan Eme
Sep 25, 2020 -

Lexus of Pleasanton responded

Hi Clemye, we are very happy to have provided you with such a positive experience! Thank you for your kind review; we are happy to pass along your comments to our team here at Lexus of Pleasanton! We strive for 100% satisfaction, and it is great to see you had such a positive experience with our service teammates, Jason Portillo, John Clutter, Michael Sullivan, Drew Hopkins and Jonathan Eme. We are committed to your satisfaction and appreciate allowing our dealership to be a part of your Lexus journey and hope to be of service to you again in the future. Thank you, Your Team @ Hendrick Lexus of Pleasanton

September 18, 2020

Service team is outstanding with Jason Portillo leading the charge for the past 14 years. My wife and I would highly recommend Lexus of Pleasanton for both sales and service. More

by Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Sep 23, 2020 -

Lexus of Pleasanton responded

Hello Mr. Ensor, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate Jason Portillo and our dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence for the past 14 years! We look forward to our part with your Lexus ES350 journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Thank you, Your Team @ Hendrick Lexus of Pleasanton

September 17, 2020

Very gentle and job done quickly. He is so kind and Very gentle and job done quickly. He is so kind and environment is very clean. Also all of them are so kind. Very good for service More

by Seong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
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