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Lexus of Queens

Long Island City, NY

4.5
643 Reviews

36-20 Steinway st.

Long Island City, NY

11101

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643 Reviews of Lexus of Queens

July 19, 2025

Very bad customer service very disappointed after making purchase of my used vehicle Sold me a vehicle with transmission issue and few other problems as well every used car as per NY law dealership suppose More

by salman khan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales manger not mentioned his name , Victor Dadlani
Jul 21, 2025 -

Lexus of Queens responded

Good morning Mr. Khan, I am sorry to read that you are experiencing some issues with your vehicle, and I understand your frustration. I will be speaking with my team in order to gather further details regarding this incident, and we will be making any appropriate changes. If you would like to discuss this further, please feel free to contact me at (718) 392-7500. Michael Chan General Manager Lexus of Queens

March 11, 2025

Excellent experience from start to finish. Victor was professional kind and knowledgeable. One of the easiest car deal I have ever done especially with an out of town purchase. Highly recom More

by Brafael00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Dadlani
Mar 11, 2025 -

Lexus of Queens responded

Good evening Mr. Rafael, Thank you for taking the time to provide your thoughtful feedback and recommendation on DealerRater. It was a pleasure to assist you with your vehicle purchase. I am happy to read that you were satisfied with your experience, and I wish you the best of luck with your new car! If you should require further help, please feel free to contact me at (718) 392-7500. Victor Dadlani Lexus of Queens

July 04, 2024

I bought a used Lexus Rx350 and had a very positive experience at Lexus of Queens. I found the dealership through Costco auto program. Annel and Micheal team was courteous and patient during the proce More

by Eva
Recommend Dealer
Yes
Employees Worked With
Michael Chan, Annel Acquah
Jul 08, 2024 -

Lexus of Queens responded

Good morning Eva, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was our pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which Michael and I provided you, and we both wish you the best of luck with your pre-owned Lexus RX 350! If you should require further help with anything vehicle related, please feel free to contact me at (718) 392-7500. Annel Acquah Lexus of Queens

February 10, 2024

Our Lexus vehicle is parked outdoors. The day after an unusually heavy period of rain I noticed that when I opened the front and back driver side doors of the auto, water began streaming More

by Joe and Marika Randazzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Morales
Feb 12, 2024 -

Lexus of Queens responded

Good afternoon Mr. and Mrs. Randazzo, I would like to thank you for taking the time to provide your kind feedback and recommendation on DeralerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you both continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at (347) 394-4566. Maria Morales Lexus of Queens

February 01, 2024

My wife and I recently visited Lexus of Queens with the intentions of looking for a second certified, pre-owned vehicle. Just last year we successfully made our first purchase of a vehicle here and were v More

by Joe and Marika Randazzo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gohar Arustamyan
Feb 01, 2024 -

Lexus of Queens responded

Good morning Mr. & Mrs. Randazzo, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you both many happy miles in your pre-owned Lexus NX 300! If you should require further help with anything vehicle related, please don't hesitate to contact me at (347) 394-4566. Gohar Arustamyan Lexus of Queens

December 29, 2023

Gohar Arustamyan was my agent when I recently purchased my vehicle. She was super. She made the whole process seamless. Answered all my questions. It was also very nice to have a fellow female explain stuf More

by veraogula
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gohar Arustamyan
Dec 29, 2023 -

Lexus of Queens responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you many happy miles in your new car! If you should require further help with anything vehicle related, please don't hesitate to contact me at (347) 394-4566. Gohar Arustamyan Lexus of Queens

November 07, 2023

Victor Dadlani was extremely helpful, courteous, and attentive. He was very straight forward about the purchase of the vehicle, no beating around the bush, honest salesman. If anyone is looking to purch More

by Alexander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Dadlani
Nov 07, 2023 -

Lexus of Queens responded

Good afternoon Mr. Tong, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please don't hesitate to contact me at (347) 394-4566. Victor Dadlani Lexus of Queens

September 13, 2023

I spoke with Melvin about buying a 24 ES 350. Today I'm driving that car, Melvin is awesome salesperson and he gets 10 star ratings thank you for everything you did for me. More

by croxfire69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malvin Fermin
Sep 13, 2023 -

Lexus of Queens responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your new Lexus ES 350! If you should require further help with anything vehicle related, please don't hesitate to contact me at (347) 394-4566. Malvin Fermin Lexus of Queens

July 11, 2023

Update: I had a few issues with the service but they took care of them. I had to go back and forth few times which was frustrating. But honestly they took care of everything. Service Director Mr. Jusuf and A More

by tousif.k.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Artur Stybicz
Jul 12, 2023 -

Lexus of Queens responded

Good afternoon, I am sorry to read about your frustrations. The issues which you are describing in your feedback run counter to the values of our dealership, and this deeply concerns me. I will be gathering further details regarding this incident from Artur, and we will be making any appropriate corrections. If you would like to discuss anything further, please feel free to contact me at (718) 392-7500. Ertan Jusuf Service Director Lexus of Queens

June 25, 2023

Was my first time going to a car dealership and can only say it was a great and welcoming experience. Victor especially was great, he was there to answer all our questions and was patient throughout the ent More

by swu4012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kunal Laheja, Victor Dadlani
Jun 26, 2023 -

Lexus of Queens responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was our pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which Kunal and I provided you, and we both wish you the best of luck with your new car! If you should require further help with anything vehicle related, please don't hesitate to contact me at, (347) 394-4566. Victor Dadlani Lexus of Queens

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