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Lexus of Queens
Long Island City, NY
648 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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648 Reviews of Lexus of Queens
June 19, 2015
Bought used CT200h, treated great As someone who has purchased many cars before, I was very impressed with my first Lexus buying experience. David Rutkay made it quick, easy and seamle As someone who has purchased many cars before, I was very impressed with my first Lexus buying experience. David Rutkay made it quick, easy and seamless. Got a great deal on a gently used CT200h. No ridiculous upsales, finance was nice, easy and pressure-free. Brought car in for a minor warranty issue and was handled very professionally. I can see myself buying another Lexus here. More
by Msteck
Employees Worked With
David Rutkay
June 11, 2015
2015 Lexus GS 350 After being very disappointed the last time I was here, I decided to give Lexus of Queens another shot. I'm very happy with the result and professiona After being very disappointed the last time I was here, I decided to give Lexus of Queens another shot. I'm very happy with the result and professionalism from David Rutkay. For someone who is new to the establishment he surely knew everything. He was very accommadting to every need and due to his sales passion, stole me away from Infiniti. Definitely the hardest working car dealership sales representative I've dealt with. Also, the Lexus of Queens dealership is top notch. It truly makes you feel like you're buying a luxury vehicle. More
by NicVic2011
Employees Worked With
Richard Emerson
January 15, 2015
Used car buy Flew up from South Carolina to purchase a pre-owned SUV they had for sale. Salesman Travis Naja had assited me over the phone via texting and phone co Flew up from South Carolina to purchase a pre-owned SUV they had for sale. Salesman Travis Naja had assited me over the phone via texting and phone conversations throughout my decision to purchase this vehicle. I was met at the airport and treated great by everyone involved. I'm am very satisfied with the entire transaction. Would highly recommend Queens Lexus to someone looking to buy a vehicle. Thanks for your service....Duncan Lee Barringer More
by April/Lee
Employees Worked With
Travis Naja
December 17, 2014
Please find another Dealer. I beg you. It is very disappointing to me the way i'm was treated at Lexus of Queens. I bought a 2008 Lexus GS350 from here. The car was sold to me after being It is very disappointing to me the way i'm was treated at Lexus of Queens. I bought a 2008 Lexus GS350 from here. The car was sold to me after being in an accident(this was never communicated to me) and the car fax was never given to me after I asked numerous times. Every time I asked for the car fax the subject was changed. So I complained to the Better Business Bureau. At that time Ken Wartel (the manager) gave me a 2 years oil service and finally sent a "wheel and tire" warranty that was promised from the start. The car had a shaking while driving. I took it to Mavis (a friend worked there) and they told me that all the rims are bent. I brought it in and the techinican told me all rims are bent. So i tought i would make use of this Tire and Wheel warranty. When I get there. Lexus of Queens had NO RECORD of this wheel and tire warranty. I had to send a copy of the warranty. This was very odd.. This to me seemed like a scam. How can a company offer a warranty but no one could find it? I had 4 of my rims bent at the time of the visit in October 2013. Only 2 were changed. Rohan told me then that the warranty company will not change all the rims and tires. That i had to come back. This to me is also a scam. I brought the car back again in August 2014 and asked them to change the rear rims and they only changed one. Another Scam. The car was brought back yet again, The tire has a nail in it. The warranty company would not honor the warranty. The rim and the tire will not be changed once again. Because the tread is low. Now a year has gone by since my first request to change the rim and tire a This is a scam. I'm being promised something by Lexus of Queens but they left out the part, the warranty company picks and chooses what they want to replace. This is a scam. Some words of advice to help the dealership run honestly: 1) If the car has been in an accident please let the customer know. 2) When a customer asks for a CARFAX before the time of sale, please provide it. 3) Please do not offer this wheel and tire package to ANYONE without giving them the details of what this stupid warranty is. Please stop scamming your customers. More
by abraham808
Employees Worked With
Rohan, Maria, Ken
December 14, 2014
The general sales manager Richard Emerson is great at lying he is the worstthe only thing nice about him are his glasses a real con artist this guy is more crooked than the letter S when I went over the figures he is the worstthe only thing nice about him are his glasses a real con artist this guy is more crooked than the letter S when I went over the figures with him for my wife lease this guy acted very indignant he was condescendingand his figures were off 29 dollars a month which came to $754 over the course of the lease make sure you have your homework done with this guy or I guarantee he's going to try to launch into space furthermore check the reviews on the Better Business Bureau. Lexus of Queens is not an accredited company furthermore on a scale from A + to the letter F Lexus of Queens is a F and if you don't believe me just google it. More
by L norman
Employees Worked With
Richard Emerson
December 13, 2014
excellent Steve, this is my 5th lexus, and my first from lexus of queens. Raj Paul was great. extremely professional and efficient. was happy t Steve, this is my 5th lexus, and my first from lexus of queens. Raj Paul was great. extremely professional and efficient. was happy to answer all my questions, and gave me a great deal. Chris, took the time to show me all about the new car, with patience and knowledge. will definitely be coming back when my lease is up. More
by sers228
Employees Worked With
Raj Paul, Chris
December 01, 2014
Lexus Awesome dealership, no hidden charge, Victor baab is very very helpful. Get the Lexus es 350 5000 below kbb value very happy customer. Worth 2 hr dri Awesome dealership, no hidden charge, Victor baab is very very helpful. Get the Lexus es 350 5000 below kbb value very happy customer. Worth 2 hr driving. More
by Dannyyen
Employees Worked With
Victor baab
November 19, 2014
Lexus of Queens always exceeds my best expectations This is my 5th RX350 including my 4th from this dealership. Based on my personal experience and anecdotal information from my friends, there is no co This is my 5th RX350 including my 4th from this dealership. Based on my personal experience and anecdotal information from my friends, there is no comparison to other Lexus dealerships --- in terms of sales, leases and service. Their customer service practice and quality workmanship is the best. All other car dealers could raise their standards by copying Lexus of Queens" practices and procedures. More
by stanley.markowitz.5
Employees Worked With
Josh Valle
October 31, 2014
As always, The Best! I have purchased six cars from Lexus of Queens and now my wife and I are picking up her brand-new 2015 RX 350 F sport! Nothing but the best service o I have purchased six cars from Lexus of Queens and now my wife and I are picking up her brand-new 2015 RX 350 F sport! Nothing but the best service of any Lexus dealer I've ever been to and I've been to a few! I also own Mercedes and Maseratti and their level of service doesn't come close. Maybe only Ferarri. The staff is very friendly and professional. Ken, Peter, Howard and Richard are the best. Thanks guys! More
by stefco
Employees Worked With
Peter LoBianco
October 27, 2014
GREAT EXPERIENCE THANKS TO TRAVIS, CHUN AND LENIN Great dealership with representatives who are willing to go above and beyond to help. Travis, Chun and Lenin are amazing. They helped me lease a fully Great dealership with representatives who are willing to go above and beyond to help. Travis, Chun and Lenin are amazing. They helped me lease a fully loaded RX350 and taught me how to use all of its features in 3 hours. A big thank you! More
by aplaksin
Employees Worked With
Travis, Chun, Lenin
