Lexus of Queens

I am always impressed in the way Susana Ortiz welcomes you into the dealership. Very professional, attentive, and always with a good disposition to help, you into the dealership. Very professional, attentive, and always with a good disposition to help, More

I arrived to this dealer after being tired of disappointing tricks and gimmicks from other dealers. The distance from my past residence was the only factor from picking this dealer first. To make disappointing tricks and gimmicks from other dealers. The distance from my past residence was the only factor from picking this dealer first. To make a long story short as soon as I arrived I was greeted right away from the wonderful Ivana Bosika. She was knowledgeable, patient and honest making the process of choosing my car so easy. Ivana took her time to educate me in all the functions of the car, from the position of the seat, navigation and even headlight washers. In addition, she gave me a great deal on the price. I have visited this dealer other times after the purchase and have been treated with the same cordiality and professionalism from all the staff. I will definitely get my next car from them. Thanks to Ivana and all the wonderful staff at Lexus of Queens. More

Hello Everyone, This is a “thanks a million note” to Hello Everyone, This is a “thanks a million note” to Lexus of Queens. This is the second time I purchase used Lexus RX at that dealership. For many Hello Everyone, This is a “thanks a million note” to Lexus of Queens. This is the second time I purchase used Lexus RX at that dealership. For many times, I hear people saying that life in America is good, but they could not afford to buy a Lexus. I would like to change this notion by saying we are not the first generation of immigrants in America that can afford to live truly the American Dream which must include to own the quality, luxury and reliability offered by Lexus automobile Models. With that on mind, I took advantage of an affordable credit terms presented by the dealership and pre-designed personal financial plan, I am still celebrating that I have purchased during the “Memorial Day Weekend” a 2010 Lexus RX 350 from Lexus of Queens where besides selling the Lexus; they provide also you with a great maintenance service which is tantamount on enhancing driving joy of Lexus automobiles. Thank you, thank you and thank you to all sales, service and supporting staff members of LEXUS OF QUEENS, I really appreciate your kindness and outstanding ability to place me as part of the demanding class and family of thousands satisfied LEXUS of QUEENS customers. Irani DeAraujo More

I do most of the car buying in my family for other members as well, so I have lots of experience with most dealerships in NJ. Lexus of Queens was the only dealer that gave me the complete break down members as well, so I have lots of experience with most dealerships in NJ. Lexus of Queens was the only dealer that gave me the complete break down of the out-the-door price with all the fees. No hidden fees on the day of the purchase. They were honest and very friendly. Did not push to sell other things with the car. Cati was wonderful. Ask for Cati on your visit. I went from NJ to Queens, NY to get this car only because of her. All other car sales person at other dealers are a waste of time with their hidden fees and non-open pricing policy. Most would not tell the final price of the vehicle. Do NOT go anywhere. Go to Lexus of Queens and ask for Cati. This was the most pleasant car buying experience I have had, ever! Price was great and I could not walk away. One more thing, after I signed and the car was sold, the manager offered to repaint the bumper at no cost. Wow! After the car was sold they offered to fix the scratches in the rear bumper. Great service. More

The dealership exceeded expectations in every respect. On the whole the entire staff was professional, curious, friendly and helpful. Salesperson Angel was so skilled at his job that we closed the deal in le the whole the entire staff was professional, curious, friendly and helpful. Salesperson Angel was so skilled at his job that we closed the deal in less than hour when we weren't even thinking about buying until the summer. Thanks also to the finance and insurance staff that tailored the deal to our needs. More

I bought a Certified 2010 Lexus RX 350 a few weeks ago. I assumed that since the CARFAX was clean and it was a Certfied vehicle that the car would be clear of any defects. Two weeks after purchase, I realiz assumed that since the CARFAX was clean and it was a Certfied vehicle that the car would be clear of any defects. Two weeks after purchase, I realized that some parts of the RX was painted and there was a visible mismatch in color when seen during daylight. Ken Wartel the general Manager at the dealership offered to take the car back [ the registration was complete and new NJ license plates were already on the RX ] and (1) find a replacement or (2) have me pick another car from his inventory. The RX was red in color and I only wanted another red. They took my RX back and gave me a loaner RX until they could find me another red RX 350. After 2 weeks, since they could not find a suitable red RX 350 that met my expectations, they decided to cancel the sale and refund the entire amount of purchase back to me. I had the loaner RX for all of the 2 weeks. In all they did more than expected to meet my needs and keep me a happy customer. The General Manager for sales Richard Emerson was a gentleman and although it was not a pleasant situation, always dealt with me with a smile. It was not just that he was doing his job to keep a customer happy, but he did it in a very pleasant and professional way. These guys provided exceptional customer service and went out of their way to accommodate my needs/expectations. In general, you can expect great customer service at any Lexus dealership, but Ken & Richard at Queens Lexus have exceeded all my expectation. Taking a car back after a few weeks and refunding the purchase price in this day and age ...... unbelievable !!! More

I WENT TO LEXUS OF QUEENS , BECAUSE I WANTED TO UPGRADE MY 2007 RX 350, THEY GAVE ME THE FULL VALUE OF WHAT I OWED ON MY LOAN, AWESOME ALSO THEY WERE VERY ACCOMIDATING TO OUR NEEDS. THE SERVICE WAS FIRST C MY 2007 RX 350, THEY GAVE ME THE FULL VALUE OF WHAT I OWED ON MY LOAN, AWESOME ALSO THEY WERE VERY ACCOMIDATING TO OUR NEEDS. THE SERVICE WAS FIRST CLASS ALL THE WAY, I PURCHASED A RX 350 2010 WHICH IS JUST WONDERFUL. THE SALES PERSON PETER LOBIANCO IS JUST TERRIFIC. HE WAS VERY PATIENTINFORMED AND REALLY WORKED WITH US TO MEET OUR NEEDS. WE HAD A VERY AWSOME EXPERINCE, VERY DIFFERENT FROM OTHER PLACES I BOUGHT CARS FROM, THEIR IS A DIFFERENCE WHEN YOU GO TO A FIRST CLASS ORGINIZATION. ALSO ARMANDO GONXALES WHO IS ANOTHER WORKER THEIR WHO HANDLES QUESTIONS ISSUES WAS GREAT AS WELL VERY INFORMED AND KIND. THEY HAVE WONDERFUL REFRESHMENTS WHILE YOU WAIT AND LITERAUE TO READ WHILE YOU ARE WAITING FOR YOUR VECHILE. ALSO ANOTHER THING I LIKED AFTER I PURCHASED THE VECHILE AND HAD QUESTIONS, PETER WAS ALWAYS AVAILABLE TO ANSWR AS WELL AS ARMANDO MY NEEDS, NEED I SAY MORE., SO OVERALL IT WAS A MIGHTY AWESOME EXPERINCE AND I WILL DEFINTELY REFER FRIENDS AND FAMILY , AS WELL AS MY SELF AGAIN WHEN IM LOOKING TO UPGRADE. ALSO THE GENTLEMEN IN FIANCE FORGOT HIS NAME WAS TERRIFIC TOO. HOPE THIS HELPS SOMEBODY WHO IS LOOKING FOR A GREAT EXPERINCE AND A GREAT VECHILE THIS OIS MY THIRD VECHILE AND FOR ME LEXUS IS THE ONLY VECHILE I WILL BE DRVING KEEP UP THE GOOD WORK FELLAS SINCERLY YOURS JERRYA HAPPY CUSTOMER NYC.. More

They forgot to put registration on the car and title, had to go back. Also, sales should be more clear on all the options added. to go back. Also, sales should be more clear on all the options added. More

Our first impression to Lexus of Queens was spectacular. The delearship is beautiful then we met our Salesperson, Henry Chan. Henry is very knowledgeable on the whole Lexus line up and was able to answer a The delearship is beautiful then we met our Salesperson, Henry Chan. Henry is very knowledgeable on the whole Lexus line up and was able to answer any and all question me and my wife has. We first went to the new car showroom but we couldn't decide what we wanted. Before we left we were greeted by the new car Sales Manager, Richard. Everything was very comfortable, no pressure, very professional and it gave us the confidence to return to Henry when we're ready. Needless to say, we returned the next weekend and we were greeted by Henry. This time we came back because we decided on a Certified Pre-owned. Although it wasn't a new car, Henry still gave us his undivided attention and answered all the questions we had. We found the right color combination we wanted with the right package, negotiated an excellent price and put a down payment on it. Henry got the car prep and we received delivery the next business days. Overall, the transaction was excellent. The staffs and managers were all very professional and accommodating. We would definitely return to Lexus of Queens for our next Lexus and recommend this dealership to all our friends. More

Once again Lexus of Queens never seems to amaze me! I was recently involved in a MVA where my brand new 2013 GS of only 4 months was totally wrecked. By God’s good grace I was blessed to walk away from the a recently involved in a MVA where my brand new 2013 GS of only 4 months was totally wrecked. By God’s good grace I was blessed to walk away from the accident with sprains and bruises and regained my sanity due to Terry and Howard’s effortless help in getting me back into a vehicle. Thank you again to Terry and Howard for making my transition into a replacement vehicle as smoothly as possible. More