Lexus of Queens

Looking for a good deal on a hybrid, I was thrilled with the service, helpfulness and courteous responsive attention received from Michael. He worked hard to get me the best possible price, and address all the service, helpfulness and courteous responsive attention received from Michael. He worked hard to get me the best possible price, and address all of my concerns. The whole experience was smooth and professional; the car was fabulous, and the lease was exactly as discussed. I would definitely recommend this dealership to anyone seeking to purchase a good deal - and make sure to ask for Michael! He was great :-) More

I purchased a 03 infinifi that I found on autotrader.com from Lexus of Queens. It was the best car buying experience of my life. The customer service was incredible. Victor Babb was my sales rep. Most of th from Lexus of Queens. It was the best car buying experience of my life. The customer service was incredible. Victor Babb was my sales rep. Most of the process was done over the phone because I do not live in NY. Victor was informative and courteous throughout the entire buying process. I would reccomend anyone purchasing a vehicle online from this dealership to specifically ask for Victor. I just had a full diagnostic run on my used car and the mechanic advised me that I "purchached a perfect car". Thank you to the team of Lexus of Queens!! More

Very good, moral people. I highly suggest Peter and Evan especially. They never lied about any of the details, were incredibly understanding of our situation at all times, and never tried to trick us. They especially. They never lied about any of the details, were incredibly understanding of our situation at all times, and never tried to trick us. They were able to offer an outstanding deal as well and offer lots of advice. More

I must say the General Manager Ken Wartel took out the time to call me and follow up on my email. His goal was the customer's satisfaction which I appreciate it. I would recommend to visit the dealership time to call me and follow up on my email. His goal was the customer's satisfaction which I appreciate it. I would recommend to visit the dealership and if any issue contact the manager. More

They are very friendly, and their customer service is good. But they need to improve their quality of work. The fisr time I sent my car in, they didn't solve my problem. The manager called me and took good. But they need to improve their quality of work. The fisr time I sent my car in, they didn't solve my problem. The manager called me and took the responsibilty and fixed my car. They gave me an discount and replaced two daytime running light bulbs for free after finding the first repair attempt was not very successful. The only thing I would recommand for them is to improve the quality of work because the second time I picked up my car, the front day-time running light still had some problem. So I talked to another service representative, Armando. He told me they replaced the wrong light bulbs. What I need is the city light replacement instead of the daytime running light bulbs. He took the car in and replaced the bulbs by himself immediately. Eventhough the repair is not perfect, I'm glad that they had worked really hard on my car to fix the problem. The manager responded quickly and the staff are very freindly. More

I had purchased a low milage certified pre-owned 2008 ES-350 about 11 months ago from Queens Lexus. This is my first lexus. I brought my car in for service because of a air bag light on the dash board. I ES-350 about 11 months ago from Queens Lexus. This is my first lexus. I brought my car in for service because of a air bag light on the dash board. It would cost about $7,200.00 because the air bag computer needed to be replaced along with lots of wiring beneth the passanger side floor, carpet replaced and mold removed. This damage was a result of water that leaked inside the car cabin due to blocked air conditioning drainage tube..... most likely due to spider or insect/s. This damage was not covered under certified lexus warrenty, since it is not faulty or mechanical defect. I spoke with the general manager of Queens Lesus - Mr. Ken Wartel, who got in touch with corporate lexus and long story short I am responsible for $1,100.00 and the rest will be paid by Queens Lexus & corporate Lexus. Even though clogged a/c drain pipe is a rare occurance, the repairs are expensive & not covered under certified lexus warrenty or extended pre-owned lexus warrenty. I would have preferred not to pay at all, but $1,100 is much better than $7,200 I am thankful to Queens Lexus for helping me out. More

I think Lexus of queens is one of the finest dealerships I have ever been too. I love everything from the lounges and complimentary snacks and drinks which goes hand in hand with the customer service. I c I have ever been too. I love everything from the lounges and complimentary snacks and drinks which goes hand in hand with the customer service. I cant wait for my next visit. Thanks Lexus of Queens More