Lexus of Queens

I waited 10 minutes in the reception area before anyone even acknowledged I was there. There were also not a lot of options and the cars were parked so closely together it was difficult to view the cars. even acknowledged I was there. There were also not a lot of options and the cars were parked so closely together it was difficult to view the cars. More

Though we experienced an initial miscommunication, however, everything out at the end with this dealership and I would recommend to anyone looking for a pleasant experience. however, everything out at the end with this dealership and I would recommend to anyone looking for a pleasant experience. More

We had been searching the internet for months for the Lexus RX350. Buying on line from Canada sight unseen could be very risky! So it is very important to buy from a dealership, not private. Even at tha Lexus RX350. Buying on line from Canada sight unseen could be very risky! So it is very important to buy from a dealership, not private. Even at that it is equally as important to have a comfortable level of trust in your sales person. Once I contacted Lexus of Queens, Tiffany the internet sales lady called me. She was amazing, out of the blue a gentleman named Bruce stepped in. This is a person who could use some customer relation courses. I had no intention of further dealings with him, so I asked to speak to Tiffany again. I expressed my concerns about Bruce. Tiffany and I continued back and forth for several days about the suv I liked, she was extremely helpful, professional and personable. Tiffany e-mailed all information promptly, since I am too far away to come in we were communicating often. Once I felt this was the perfect car I e-mailed Tiffany an offer, she called to say she received it and would forward it to her manager. Then out of the blue this Bruce guy calls again, and said sorry the price is the listed price.....end of story. I'm assuming he is Tiffany's boss, and if so poor Tiffany! Not just because he didn't know how to negotiate, more because of his arrogant tone. At this point I was dumfounded and angry. He had no people skills and I would not buy through him, I'll just go elsewhere. I sent Tiffany an e-mail thanking her for all her work, and that whatever Bruces role in the company was, he definitely wasn't the asset she was, and I was moving on. After the weekend, I decided not to let Bruce deter me. I contacted Tiffany again she had her manager call me, Roger Doobraj. From that time on my dealings were carried out the way any business deal should be. They are there to sell their product, and I wanted to buy. Roger was great! He moved me on to deal with Alex Quinteros who was nothing short of excellent! From that point on every thing went smooth. Though my shipper has not yet delivered the SUV to me I have no doubt I will love it.I am very happy that I did not let my emotions prevent me from pursuing the purchase. I realize Bruce may be wonderful and this could be a learning experience for him as everyone has bad days. I wish him well. Yes I will highly recommend this dealership . And will will be back looking by next January. Thank you Herb and Elaine Koning 705-292-9333 More

Peter LoBianco is without a doubt the best car salesperson I have ever dealt with. He is responsive, supportive, understanding, a delight to work with and goes above and beyond to help his client salesperson I have ever dealt with. He is responsive, supportive, understanding, a delight to work with and goes above and beyond to help his client secure the car that he/she is seeking. I was searching for several months from my home in Albany,NY for a late model/low mileage RX350 for my daughter who relocated to Providence, RI. Upon reaching out to Peter, we had several conversations prior to our traveling a relatively long distance to look at some car options and he gave me an enormous amount of time and information to help me narrow down my choices. Upon our arrival, respectively from Albany and Providence- both 3.5 hours away, while the car we thought we were going to purchase did not meet our criteria, Peter found an even better alternative for us. Peter ensured that the car we were purchasing was prepped and cleaned up for us within hours so our daughter could take the car home that day since we lived so far away. Rich, the manager and Howard on the business end were also highly professional and a pleasure to work with. This is a very busy and large dealership, yet we were treated so well and everyone in the dealership helped make our experience a very positive one. Thank you Peter! More

Alex was very, very courteous and professional. I truly felt like he was tailoring a deal to fit my needs. Oscar was the 'prep' man and he was also as nice as can be. I had some questions for both of the felt like he was tailoring a deal to fit my needs. Oscar was the 'prep' man and he was also as nice as can be. I had some questions for both of them post-delivery, and they were, and continue to be, the nicest guys I've ever dealt with in the car industry. More

I would recommend this dealer to anyone they were straight to the point and no haggaling with pricing I give this dealer a 10 but there is no space for that. from the minute I called to the day I got straight to the point and no haggaling with pricing I give this dealer a 10 but there is no space for that. from the minute I called to the day I got the car everyone that worked with me was outstanding. More

I would highly recommend this dealership to anyone who is on the market for a Lexus. I just leased my 3rd car from this place. This time I dealt with Alex in sales department and Jannet (manager). Alex ar on the market for a Lexus. I just leased my 3rd car from this place. This time I dealt with Alex in sales department and Jannet (manager). Alex arranged a buy out of my old lease and put me in the new car within a week. Janet helped me locate and reserve my new RX350 with specific, rare color combination ( pearl white with black interior ). Car arrived on the day she said it would and we couldn't be happier. Great people to work with! More

I was there to buy a used car 3 years old ,once i came back to after test drive and initial deposit car had many more scratches which dealer refused to accept and gave $100 rebate!!!! which would cost me back to after test drive and initial deposit car had many more scratches which dealer refused to accept and gave $100 rebate!!!! which would cost me $500 i still accepted my bad!.and then after i bought car failed in state inspection !! with service charges of $500 or more they only sell junk please don't buy avoid them ..everything is show off here! :( More

My wife and I had a pleasant experience working with Huey Ng from Lexus of Queens. He walked up through every single details about the vehicle we are interesting in buying and the sales process. Overall, i Ng from Lexus of Queens. He walked up through every single details about the vehicle we are interesting in buying and the sales process. Overall, it's been very smooth and we highly recommend doing business with Huey. More