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Lexus of Queens
Long Island City, NY
648 Reviews
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648 Reviews of Lexus of Queens
November 08, 2011
Peter is one of the best and most helpful dealers that exist in this world. All the staff was great and most importantly, you can leave the dealership with a new car at a good price. : ) exist in this world. All the staff was great and most importantly, you can leave the dealership with a new car at a good price. : ) More
by theodora<3
Employees Worked With
Peter LoBianco
October 14, 2011
I had my 30,000mi service done yesterday and checked under the hood after 2hours and saw the coolant reservoir was near empty. Made an appt. today to fill the reservoir. So I met Jae Park today and under the hood after 2hours and saw the coolant reservoir was near empty. Made an appt. today to fill the reservoir. So I met Jae Park today and told him that the coolant reservoir was low and his response was when the car is driven and it's hot the radiator sucks up the coolant. (I'm sitting there thinking, I live 10 min away and the car got so hot it sucked up the whole reservoir of coolant?. Anyway Jae tells me that I can pick up the car in the afternoon. I'm in his office at 8:20am and he's telling me the car is going to be ready 4 hours later just for a coolant check. At this point, I dont believe him and tell him I'll be waiting in the lounge. I wait patiently for 2 hours and go to the receptionist to check on my car. She calls the service dept and they tell her the car was ready more than 1 hour ago. No came and told me the car was ready!!! The receptionist calls Jae and he tells her he only did the write up for Armando Gonzalez basically implying that it's not his responsibility! After I sign all the paperwork at 10:30am, I look at the invoice and it says the car was ready at 9:11am!!! They made me wait an extra hour and 20 min. I ask Armando why he didnt tell me the car was ready and he said he had to close the invoice.(It takes him 80min to close an invoice?) then he looks at my invoice and sees it was for a coolant check then tells me, oh we had to wait until the car cooled down. This place is full of B.S. I just walked away... More
by tomme515
Employees Worked With
Jae Park and Armando Gonzalez
October 07, 2011
Background: Purchased my LS460 in 2007. Average sales Background: Purchased my LS460 in 2007. Average sales experience. Did my homework and got a fair price. The car has been problem free and runs reli Background: Purchased my LS460 in 2007. Average sales experience. Did my homework and got a fair price. The car has been problem free and runs reliability. Why I'm writing: Surprised and very impressed with the excellent service that I've received over the years from Lexus. The Service Department delivers rare qualities of warm and friendly service while being efficient and professional. Jae Park, Richard Goulian, Rodney, and Suzanna are truly an asset to Lexus and deserve recognition for their dedication to it's customers. In fact, as a result of this excellent service, my next car will be a Lexus. Funny that the service department solded me on getting my next new car and not the sales staff. More
by Steven Eng
Employees Worked With
Richard Goulian, Jae Park, Rodney, and Suzanna
September 22, 2011
I have to admit, I didn't expect the service to be as good as it was. I bought my first Lexus from Lexus of Manhattan and the service was nowhere near complimentary as it was at this Queens location. The good as it was. I bought my first Lexus from Lexus of Manhattan and the service was nowhere near complimentary as it was at this Queens location. The entire sales experienced showed me that they sincerly appreciated my business. The salesman, Julio, went out of his way to locate the car I needed. Chris and Howard from the finance team got me the best possible rate and Oscar gave me a complete overview of the car when the vehicle was delivered. More
by Jadajul
Employees Worked With
Julio, Chris, Howard and Oscar
September 14, 2011
I brought my car in today for a minor repair and regular service. What consistently impresses me about this dealership is that they seem to genuinely care about delivering a positive experience. A loaner ca service. What consistently impresses me about this dealership is that they seem to genuinely care about delivering a positive experience. A loaner car was offered. I was called twice with updates on progress. At the end of the day a manager got on the phone to personally tell me the car was ready and explain what happened with the repair. The only glitch was a delay when I arrived for pickup in bringing the car to the exit. But even then, a sales manager (Rich) who had nothing to do with the service situation, realized that at that hour (7pm) no other bosses were around. So he went to the shop himself and brought the car out. Impressive concern for customers - and it seems to be routine this dealer. More
by DaylamiUSA
Employees Worked With
Craig and Charlie (service), Rich (sales)
August 13, 2011
ALL ABOVE 3 PERSON ARE RUDE , AS SPECIALLY manager KEN ALL ABOVE 3 PERSON ARE RUDE , AS SPECIALLY manager KEN WARTEL who gives false information to the consumers Affairs .Please don't buy any used car wi ALL ABOVE 3 PERSON ARE RUDE , AS SPECIALLY manager KEN WARTEL who gives false information to the consumers Affairs .Please don't buy any used car with OUT TEST DRIVE & BRING YOUR MECHANIC TO CHECK BEFORE DELIVERY . OR YOU WILL STUCK WITH JUNK.THIS dealer do not sale CERTIFIED USED CAR. PLEASE CHECK EVERYTHING BEFORE YOU MAKE FINAL PAYMENT.AS THEY WILL FORCE YOU TO BUY EXTENDED WARRENTY.SO THAT THEY CAN WASH THEIR HAND AFTER YOU TAKE DELIVERY. I HAD VERY BAD EXPIRIENSE WITH THIS DEALER.SO.....BE CAREFUL More
by YOGESH
Employees Worked With
BERRY ,PETER ,KEN ,
July 20, 2011
Service personal excellent, ccourtious and very personalized service. One bad service experience that the gentleman Orlando took care of personally and expressed my concerns with the work shop mana personalized service. One bad service experience that the gentleman Orlando took care of personally and expressed my concerns with the work shop manager. Otherwsie great place. More
by gl888gl888
Employees Worked With
Orlando
June 30, 2011
This is a wonderful dealer. They are very aggressive in offering good deals without having to resort to dramatics and they deliver on their promises. Service is first class and the facility is very custom offering good deals without having to resort to dramatics and they deliver on their promises. Service is first class and the facility is very customer-friendly. More
by baysidemk
Employees Worked With
3
June 13, 2011
We recently leased our newest Lexus RX from here, and were pretty satisfied with the service we received. Our 2009 Lexus lease was bought out (leased from Ralleye Lexus) The general process of leasing w were pretty satisfied with the service we received. Our 2009 Lexus lease was bought out (leased from Ralleye Lexus) The general process of leasing was fairly easy, smooth and quick. Peter is the main point of contact we dealt with and he was great through the process, very friendly, personable and seemed very sincere in helping us get the car we wanted as close to the price we were looking to get it in. The actual exchanging of the vehicles, felt a bit drawn out, but probably because I had a toddler with me. That and given it was about 89 degrees out and I had to switch out the car seats, because they are not allowed to install them (which makes no sense to me, as they are the Lexus brand, they should be the ones who know how to put a seat in better then I do!) The switching out of the car seats while trying to keep an eye on my son was the most stressful part of the ordeal and unfortunately made the excitement of getting a new car all but disappear. Eitherway we are very happy with the car we received, and though our payments are a bit more then we expected, we are still comfortably happy with the car. On a different note. We did find that a friend of ours was able to price the same car for a bit less, and so we're wondering if we really did get the lowest price. Regardless it was close enough and we decided not to shop around more so we're happy with the end result. In terms of dealer assistance I highly recommend the Lexus of Queens, Peter was great and always on top of what we needed, the dealership itself is clean, big and very comfortable if you are going to get some work done on your car or to look for a new one. I will definitely be using this dealership as opposed to the one in Long Island, it is clean, friendly staff and much more convenient. Just note do not bring kids with you on pick up day unless you have your significant other to do the heavy lifting. More
by Payton80
Employees Worked With
Peter LoBianco
May 21, 2011
I am on my third Lexus RX vehicle and I recently brought it to Lexus of Queens for its 60,000 mile service. Everything went great -- from the greeting I received when I drove in, the immediate sit down wit it to Lexus of Queens for its 60,000 mile service. Everything went great -- from the greeting I received when I drove in, the immediate sit down with Armando where he explained what was entailed in the service, the free coffee and pastries, the pristine loaner car (a new RX), the follow up call I received from Armando where he told me some issues that had come up and how best to address, the call to tell me when I could pick up the car, how quickly I was able to get out of the dealer with my car and the follow up to make sure everything was OK. The employees are very friendly and you never feel that they are trying to sell you something that you do not need. While the service costs are pricey, you have to remember that you are driving a Lexus. When I discussed costs with the manager, he told me that he always checked prices from the neighboring dealers to make sure that his prices were fair -- I believe him and am confident that if you had your car serviced in Manhattan it would be more expensive. That brings me to my final point. I live in Manhattan but have my car serviced in Queens. Why? Because I find it easier to cross the 59th St Bridge and drive 5 minutes to Lexus of Queens. When you are there you truly believe that the employees appreciate your business and your decision to come to that dealer. I think this dealer gets an A+. More
by shritt24
Employees Worked With
Ken W, Armando G
