Lexus of Queens

I have owned 2 brand new Lexus SUV’s in the past, and this was my first experience in buying a pre-owned auto. Let me tell you Lexus of Queens broke all standards of how great pre-owned auto car buying e this was my first experience in buying a pre-owned auto. Let me tell you Lexus of Queens broke all standards of how great pre-owned auto car buying experience should be. AMAZING!!AMAZING!! AMAZING!!! From the moment I walked into the door to the moment we drove off the lot with my personal Lexus I was truly impressed. As soon as we walked in, Bruce came up to me with all his passion and enthusiasm. Before selling he tried and understands my needs. That led to matching a perfect car for my wants. His sales consultant (I guess Benny) blew my expectations. I was sold in five minutes. Even though I was making a payment through a cashier’s check (No need for financing), there Finance Manager Chris came over. First thing he did was not some up selling gimmicks, but a genuine shake hand and urge to go beyond the high level of service. He really made us feel like at home. Not only he baby sat my son while we were completing our paperwork but also gave us a great understanding of the model which we just bought. What a fantastic level of service and dedication. It’s not the fancy walls and coffee that makes a great place to do business, buts its people like Chris and Bruce that makes this dealership leader of the pack. These guys are truly not just a leap service but I think they really strive for what they are known for. I would highly recommend anyone from a Tri State area. I went to them all the way from Philadelphia (and it was totally worth driving 100 miles one way). There name says Lexus of Queens but it’s the guys like Chris, Bruce and Benny that make this dealership a splendid KING OF LEXUS DEALERSHIPS! The best in class! More

I have given Lexus of Queens representatives this rating because I was very satisfied with the overall service; friendliness, professionalism, courtesy and comfortability. I felt confident with my decision because I was very satisfied with the overall service; friendliness, professionalism, courtesy and comfortability. I felt confident with my decision in buying the vehicle, that didn't treat me like a sale or a price. They treated me as a person; with interest in what I wanted and needed and not what they was trying to sell. I will recommend Lexus of Queens to my friends or family. More

When I first started my search for a car I went to Lees Toyota in Queens. They were not knowledgeable and the sales people seemed very inexperienced. I thought I would try Lexus. I went to Lexus of Quee Toyota in Queens. They were not knowledgeable and the sales people seemed very inexperienced. I thought I would try Lexus. I went to Lexus of Queens and it was a TOTALLY different experience. Trevor was the sales person and he was the consummate professional. He was knowledgeable, he followed up and yes, he closed the sale. I have a Lexus SUV 450 Hybrid and it is fantastic. The gas mileage is great for an SUV and the features are top of the line, almost aeronautical engineering. I love my car and I will only buy a Lexus again and only from this dealership. I had to come back for a few minor touch ups and they were professional, gave me a loaner car, so I would not have to wait there all day. The General Manager Ken, was able to extend my loan of the car, because of a miscommunication issue with the service person. Either way, he made sure the issue was corrected, and called to ensure that all was well. This is the way a client/customer should be treated and this is the only car dealership I will use going on. I am a Lexus buyer for life. You pay a bit more, but it is well worth it! More

Extremely professional and friendly service. Mr. Chan knew his product. It was a pleasure dealing with him. The only slight glitch was when I had to return to the dealership the next day to complete knew his product. It was a pleasure dealing with him. The only slight glitch was when I had to return to the dealership the next day to complete my purchase and get the 3rd mechanical key, which I paid extra for, but was not ready when I picked up the car. This was just a minor problem, and not serious enough give the dealership a lower rating. After "interviewing" three other dealership, I can truthfully say Lexus of Queens tops them all. More

This dealership proved to be exactly what people are warned about when shopping for a new car. I went in to Queens Lexus look at a new Lexus. I worked with a very nice salesperson who told me there we warned about when shopping for a new car. I went in to Queens Lexus look at a new Lexus. I worked with a very nice salesperson who told me there were no "certified preowned " available that were below the mileage I wanted. When the sales manager spoke to me, he told me there was a demo car driven only by Lexus executives available for approximately $5,000. less than a new car. I asked for a few days to think about it and was told I needed to make a decision quickly. I called back within the time allotted and left a deposit for %500. When I called to arrange the payoff and pickup I was told the car was not available; I had been shown the wrong car. The salesman offered me another car with more mileage for the same price! When I protested I was told by another manager, a woman, that they had made a mistake. I was verbally abused by her and asked to speak to her boss. The boss, a manager, then told me they could not sell me the other car and offered me a new car at a "good price". After a few days I called and asked to buy the car with more mileage for that same price, miraculously they agreed. Emails revealed that this car was the one the salesperson was supposed to show me the first time so why did the manager act like he could not sell it for the same price? I was totally disgusted with all these shenanigans and went to another dealer, Lexus of Manhattan who were very straight forward, met the dealer in Queens' price, and acted like gentlemen. A very different experience. I asked for and was given my deposit back by the Queens dealer but feel a warning is necessary. More

Lexus of Queens was been one of the major reasons why I have and am planning to stay with Lexus. Years ago I was shopping for a car. I tried BMW, Mercades,Cadilac and Lexus because of the experience I had have and am planning to stay with Lexus. Years ago I was shopping for a car. I tried BMW, Mercades,Cadilac and Lexus because of the experience I had I'll recommend Lexus Of Queens to anyone. Thank You. More

WHEN I FIRST ENTERED THE DEALERSHIP I DID NOT FEEL ANY PRESURE FROM THE SALESMEN. I WAS ALLOWED TO LOOK AROUND UNTIL I ASKED FOR HELP. PETER LOBIANCO WAS VERY HELPFUL AND FREINDLY. HE ANSWERED ALL MY QUES PRESURE FROM THE SALESMEN. I WAS ALLOWED TO LOOK AROUND UNTIL I ASKED FOR HELP. PETER LOBIANCO WAS VERY HELPFUL AND FREINDLY. HE ANSWERED ALL MY QUESTIONS AND WAS VERY PATIANT. HE ALSO WAS VERY HELPFUL AFTER I LEASED THE CAR BY FULLY EXPLAINING ALL THE FETCHERS. THE 5000 MILE SERVICE WAS A PAINLESS EXPERIANCE. ARMONDO GONZALEZ WAS ESPECIALLY HELPFUL AND EVERYONE WAS COURTEOUS, EFFICIANT AND FREINDLY. OVERALL I AM VERY HAPPY I CHOSE LEXUS OF QUEENS. More

I began communicating with Mr. Huey Ng about 5 months before I actually made a purchase in December 2010. I wasn't sure if I wanted to trade in my RX 330 for another Lexus model, finance or lease. Huey w before I actually made a purchase in December 2010. I wasn't sure if I wanted to trade in my RX 330 for another Lexus model, finance or lease. Huey was very patient, attentive and gave me many options. To the very end he had to help me with my decision. I would recommend Huey Ng and Lexus of Queens. Thanks also to Susan the cashier representative. Pat Fraser More