Lexus of Queens

I visited the dealership to testdrive a Lexus IS sedan. I had never before considered buying a Lexus but the salesmen, esp. Richard, were so intelligent, helpful, considerate and informative that when I buy had never before considered buying a Lexus but the salesmen, esp. Richard, were so intelligent, helpful, considerate and informative that when I buy a highend car, it will be a Lexus IS. A++++ More

the are simplay the best dealers in ny area the halp me with ane problem i have the sals mang. jant is the one to talk to she will salve any problem. i was thinking to bay bmw and anly janfer was aybel with ane problem i have the sals mang. jant is the one to talk to she will salve any problem. i was thinking to bay bmw and anly janfer was aybel to cangh my mind with the servis i get from her when i bay my is 250 now i owen gs 350 and have troble with my taers and she like alwys took care of it. ty agin jen More

We purchased the GX460 with Henry Chan. The entire We purchased the GX460 with Henry Chan. The entire process was a pleasant one. He was very patient and helpful. I may have been calling him at lea We purchased the GX460 with Henry Chan. The entire process was a pleasant one. He was very patient and helpful. I may have been calling him at least 5 times a day with questions! He addressed all my concerns quickly and patiently. When it comes to loan, Howard Lien also offered an exceptional service on getting the best possible rate for me. It is definitely a five star dealership!! Everyone was helpful and courteous. They exceeded our expectations in all aspect! More

Armando Gonzalez and Susan Ortiz helped me a great deal numerous of times. I sincerely appreciate there help and especially with the last incident i had (My Flat tire). You guys are the best and had me d numerous of times. I sincerely appreciate there help and especially with the last incident i had (My Flat tire). You guys are the best and had me driving by lunch time like you promised. I will see you again. More

THIS IS A EXECELLENT DEALERSHIP. THEIR IS NO HIGH THIS IS A EXECELLENT DEALERSHIP. THEIR IS NO HIGH PRESSURE SALES PITCH. THE ENTIRE STAFF IS VERY PROFESSIONAL AND THEY ALL HAVE A GOOD WORKING KNOW THIS IS A EXECELLENT DEALERSHIP. THEIR IS NO HIGH PRESSURE SALES PITCH. THE ENTIRE STAFF IS VERY PROFESSIONAL AND THEY ALL HAVE A GOOD WORKING KNOWLEDGE OF THE VECHILES.THEY ALSO PROVIDE EXECELLENT SERVICE FOR YOUR VECHILE. EVERYONE ON THEIR STAFF,FROM AMY THE RECEPTIONIST TO MR KEN WARTEL & JANET FELICIANO WHERE MOST HELPFUL WITH ANY QUESTIONS OR CONCERNS I HAD.SPECIAL THANKS TO RICHARD EMERSON & ANGEL HIRSTODOROV FOR THEIR HELP WITH MY VECHILE PURCHASE. THIS IS A FIVE STAR DEALERSHIP.***** More

Our entire experience with Ivana and the Lexus of Queens team was an absolute pleasure. Their attitude was 100% customer focused and never wavered from satisfying our needs and concerns. They were creative, team was an absolute pleasure. Their attitude was 100% customer focused and never wavered from satisfying our needs and concerns. They were creative, accommodating and driven to get us the deal we were after. They even helped us with the complicated process to surrender our old car. Overall, the customer service is great; I recall coming to the showroom with my seven-year-old and they were completely accommodating to him. They brought him snacks and even offered to put his favorite show on the TV in the lounge area. We had some custom work done to the car and the quality was 100% professional. I was truly impressed. I highly recommend the entire team at Lexus of Queens and especially Ivana. They really know how to treat a customer and the quality of their work and product is superior. More

This purchase was a pleasant experience. Everyone was helpful and courteous. They exceeded our expectations in all regards.Terry Sanichar was exceptionally good at his job. He was very helpful in answeri helpful and courteous. They exceeded our expectations in all regards.Terry Sanichar was exceptionally good at his job. He was very helpful in answering our questions and never tried to push us in a direction we didn't want to go. He kept us well informed all along the way until the completion of the lease. We have been leasing cars of over 20 years and this has been the best experience. Thank you Terry! More

I called for a scheduled service on saturday,january 29 and they took me in the same day and performed the required service and it was completed by 2pm. As they always are, they are very attentive to all q and they took me in the same day and performed the required service and it was completed by 2pm. As they always are, they are very attentive to all questions. The dealership as a whole is extremely welcoming and provides a very comfortable enviornment. More

We bought the RX350 on NYE, great quality customer service! Very friendly, very helpful and overall a great dealership to purchase a vehicle from. Today, close to a month later we noticed a slight service! Very friendly, very helpful and overall a great dealership to purchase a vehicle from. Today, close to a month later we noticed a slight cracking on the driver side mirror. I went in with intentions to get it replaced. At, first it was a bit hard cause i felt for a new vehicle, not even a month old, the mirror should not have cracked that easily. They informed me that it can be due to the bad weather here in NYC, or someone tried to smash it. I was upset i had to pay almost 350$ for a new mirror and went a bit crazy. After several attempts on not feeling I should pay for this mirror....they called over a manager (Ken) which came to me and said he would work with me. We spoke and i happened to get so upset i started to cry! (typical emotional female). After a bit he came back to me and said "please do not cry it is just a car and not worth getting so upset over"- I will replace the mirror for free! Of course a big sense of relief came along and I was once again one happy customer! I would highly recommend This Dealership (Lexus of Long Island City) cause they do care about there customers and treat you like family...and that is what we all look for! Thank you again so much..... Chris & Mina More

I brought my car in for regular service ( oil change, air pressure light, random questions). The service advisor was very nice and understanding when I had questions. I felt very comfortable their and th pressure light, random questions). The service advisor was very nice and understanding when I had questions. I felt very comfortable their and thats what makes me go back when I need to. More