Lexus of Roseville
Roseville, CA
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Appointment was easy to make after the engine light came on. Diagnosed the issue and found found out the fuel pump was failing. Had the part in stock. Since the part was covered by the extended warranty th on. Diagnosed the issue and found found out the fuel pump was failing. Had the part in stock. Since the part was covered by the extended warranty that I purchased when I bought the Lexus I paid zero. Received a brand new Lexus loaner at no cost while the vehicle was in the shop. Ed the service advisor was great. He walked me throughout the process and kept me informed of the status. More
Tried to have warranty work performed. Service Dept could not identify problem. We were asked to come back in one week so they could research issue. Delft multiple messages at dealership w Service Dept could not identify problem. We were asked to come back in one week so they could research issue. Delft multiple messages at dealership with no return calls. Reached out to Service Mgr who also ignored my message. Had to go to another dealership who fixed the problem. Will never go back to Lexus of Roseville. Poor customer service. More
Ashley Pullin was very friendly, courteous, knowledgeable. She was also efficient and generous. The service I requested was taken care of. On top of that she offered free car wash in additio knowledgeable. She was also efficient and generous. The service I requested was taken care of. On top of that she offered free car wash in addition to Multi Point Inspection. The services were completed within the time promised. More




