Lexus of Roseville

Quality product delivered as specified. A wait was required to locate the car but product was well worth the wait A wait was required to locate the car but product was well worth the wait More

My interaction with everyone I encountered was pleasant and professional. Nikita Chekhlov was very helpful . patient and kind.I did not feel pressured. Overall.good experience . and professional. Nikita Chekhlov was very helpful . patient and kind.I did not feel pressured. Overall.good experience . More

My experience at Lexus at the Auto Mall in Roseville, California was excellent. I was very impressed by all of the staff and the way I was greeted. I was very impressed that they gave me a loaner car whi California was excellent. I was very impressed by all of the staff and the way I was greeted. I was very impressed that they gave me a loaner car while mine was in the shop getting an estimate. Natascha made everything really easy. Customer Service there in my opinion is outstanding. If I could, I would go to them to fix everything on my 25 year old Lexus RX300. They treated it like it was brand new. I was impressed with the video that I got from the Mechanic and how he explained everything as he went along. It was very thorough and I’ve never had anything done like that until now. Thank you Lexus! Pictured is my loaner car and then my actual car. See you soon Lexus… More

Amazing service the best I’ve have They truly drive hospitality and knowledge, highly recommended hospitality and knowledge, highly recommended More

Very nice people. Work was done timely. Price was high but that comes with Lexus brand. Work was done timely. Price was high but that comes with Lexus brand. More

Very friendly. Yargo took his time to answer all our questions. Very patient with us Did not feel pressured Yargo took his time to answer all our questions. Very patient with us Did not feel pressured More

Ashley was very friendly and knowledgeable. She explained what was included with the appointment clearly and answered my questions. The appointment was completed in less time than estimated and She explained what was included with the appointment clearly and answered my questions. The appointment was completed in less time than estimated and she located me to check out promptly. More

I intentionally waited before writing this review, hoping things would improve—but unfortunately, my experience with Lexus of Roseville, specifically with Austin Andrade, has been deeply disappointing and fr things would improve—but unfortunately, my experience with Lexus of Roseville, specifically with Austin Andrade, has been deeply disappointing and frustrating. My wife and I purchased a 2025 RZ 450e, a vehicle advertised to have a range of 220 miles on a full charge. Within just two weeks, we noticed the range had dropped below 180 miles, which immediately raised concerns. We made multiple attempts to contact Austin, leaving several voicemails and asking that someone from the service team reach out to us. To date, we have received no response. If you’re looking for a salesperson who seems personable only until the sale is finalized, Austin is your guy. If you’re hoping for post-sale follow-up, support, or even the courtesy of a returned call—look elsewhere. Austin didn’t even take the time to inform us where the wheel lock was located on the vehicle. When making a high-end purchase from a brand like Lexus, the expectation is premium customer service and accountability. Sadly, that was not our experience. Based on how we were treated, I cannot in good faith recommend working with Austin Andrade. More

Was greeted by Brandon Staton who checked me in and answered a couple of tech questions. He is always a friendly greeter and makes you feel welcome. Service Advisor Ashley Pullin advised me what was be answered a couple of tech questions. He is always a friendly greeter and makes you feel welcome. Service Advisor Ashley Pullin advised me what was being done and the cost. She kept me informed and answered questions I had. Both are a great to the dealership as are all the employees I have had contact with. Dealership is very clean and waiting area has drinks and snacks available. More

Great service as usual! Ashley is knowledgeable, efficient and always so gracious. Thank you, Ashley! Ashley is knowledgeable, efficient and always so gracious. Thank you, Ashley! More