Lexus of Roseville

WARNING: DO NOT BUY HERE. UNPROFESSIONAL AND INCOMPETENT. I have purchased over 30 brand-new vehicles in the last 40 years and have never encountered a dealership as rude and UNPROFESSIONAL AND INCOMPETENT. I have purchased over 30 brand-new vehicles in the last 40 years and have never encountered a dealership as rude and unprofessional as Lexus of Roseville. I came in for a guaranteed cash sale on a specific unit, and they couldn’t even produce a clean Out-The-Door (OTD) price. The salesman was a total amateur and completely lost. The manager was even worse—blatantly rude, talking over me to other people in the room while I was trying to speak, and showing zero respect for my time. After wasting 3 1/2 hours, it was clear they had no interest in a transparent deal. They tried to pack the invoice with unnecessary extras and "add-ons" instead of honoring a straightforward price. If they can’t handle a simple cash deal without trying to screw you over, they don’t deserve your business. Disgusting, predatory behavior. Save yourself the headache and go elsewhere. You’ve been warned. More

Awesome service as always! !! Gold star!!! Brent and all the staff are the very best!!! I am blessed to have such a great team taking care of me. So thankful for each and ev !! Gold star!!! Brent and all the staff are the very best!!! I am blessed to have such a great team taking care of me. So thankful for each and every one. Brent is wonderful, he always makes sure my car is running well and safely, so I can get up the mountain without worries!!! The team checking me in and helping me with a loaner are all so helpful and nice, too! Special thanks to Brandon for helping me get my new phone connected, I was having a challenge with that, and he got it done! And thanks for my Lexus bear too, Brandon! I named him Snowflake! The young man who gets me a loaner car is so sweet. What a great team. Of course, so thankful too for the skilled mechanics that keep me up and running! I am also greatly appreciative for always getting my car back nice and clean!!! Thanks to all!!! More

My service advisor is Brett Colley. Brent does an outstanding job all the time. I trust what he tells me. This is my second car with him and he’s always been extremely nice and takes ca Brent does an outstanding job all the time. I trust what he tells me. This is my second car with him and he’s always been extremely nice and takes care of everything for me. You’re very lucky to have such a wonderful individual handling customers like me. I get him a AAA the best. More

Very comfortable waiting area and excellent customer service. Car was serviced on time as promised. service. Car was serviced on time as promised. More

Excellent customer service! Timely service and repairs. The people are fabulous! Thank you Roseville Lexus! Timely service and repairs. The people are fabulous! Thank you Roseville Lexus! More

Terrible service. Was told my car was ready, but when I got there to pick it up it was not and I had to wait 30 min. Was told there was something wrong with my car thr Was told my car was ready, but when I got there to pick it up it was not and I had to wait 30 min. Was told there was something wrong with my car through text, when I inquired about it I was told my service person had left for the day. I was angry I was still waiting for my car and no one even bothered to discuss what was wrong with my car and I had questions, until I asked about it. It seemed like an inconvenience that I asked about what was wrong with my car, and declined the offer to speak to another service rep since mine had left for the day. I will be calling the service manger on Mon to make a complaint. More

Dealership is clean and service is great. I misjudged my time and arrived before the dealership was opened. Brandon Staton greeted me and informed me they were not open yet but he still che I misjudged my time and arrived before the dealership was opened. Brandon Staton greeted me and informed me they were not open yet but he still checked me in. Great gesture on is part and shows he cares about the dealership’s customers. He is always smiling and has a warm greeting for you. I then spoke with Ashley Pullin who thoroughly explained all options for the 30,000 mile service. She is friendly and professional and made sure I understood all options and their cost. She kept me informed through out the process. Additionally, she and the dealership provided me with a loaner vehicle. Great dealership and even greater people. The car is always washed and cleaned. More

Claire was fantastic. Very attentive and professional. She went above and beyond to reach out to other staff to help resolve issues. Very attentive and professional. She went above and beyond to reach out to other staff to help resolve issues. More

Tristan our sales representative was very knowledgeable and accommodating throughout this buying experience and I would highly recommend reaching out to him for your next Lexus purchase. and accommodating throughout this buying experience and I would highly recommend reaching out to him for your next Lexus purchase. More

I bought a nice car, with a good discount, but a little not the one I wanted - the interior was light, but I wanted a dark one. But after a few days of use, I really liked this salon, especially my daug not the one I wanted - the interior was light, but I wanted a dark one. But after a few days of use, I really liked this salon, especially my daughter is happy (after all, it's a gift for her!!!) More