Lexus of Roseville

I intentionally waited before writing this review, hoping things would improve—but unfortunately, my experience with Lexus of Roseville, specifically with Austin Andrade, has been deeply disappointing and fr things would improve—but unfortunately, my experience with Lexus of Roseville, specifically with Austin Andrade, has been deeply disappointing and frustrating. My wife and I purchased a 2025 RZ 450e, a vehicle advertised to have a range of 220 miles on a full charge. Within just two weeks, we noticed the range had dropped below 180 miles, which immediately raised concerns. We made multiple attempts to contact Austin, leaving several voicemails and asking that someone from the service team reach out to us. To date, we have received no response. If you’re looking for a salesperson who seems personable only until the sale is finalized, Austin is your guy. If you’re hoping for post-sale follow-up, support, or even the courtesy of a returned call—look elsewhere. Austin didn’t even take the time to inform us where the wheel lock was located on the vehicle. When making a high-end purchase from a brand like Lexus, the expectation is premium customer service and accountability. Sadly, that was not our experience. Based on how we were treated, I cannot in good faith recommend working with Austin Andrade. More

Was greeted by Brandon Staton who checked me in and answered a couple of tech questions. He is always a friendly greeter and makes you feel welcome. Service Advisor Ashley Pullin advised me what was be answered a couple of tech questions. He is always a friendly greeter and makes you feel welcome. Service Advisor Ashley Pullin advised me what was being done and the cost. She kept me informed and answered questions I had. Both are a great to the dealership as are all the employees I have had contact with. Dealership is very clean and waiting area has drinks and snacks available. More

Great service as usual! Ashley is knowledgeable, efficient and always so gracious. Thank you, Ashley! Ashley is knowledgeable, efficient and always so gracious. Thank you, Ashley! More

Great service! Chris Lawson was great and polite. Explained everything, never rushes and explains what needs to be done. He is a great service advisor Chris Lawson was great and polite. Explained everything, never rushes and explains what needs to be done. He is a great service advisor More

Lexus of Roseville is very reliable and upfront in the way they work with customers. I appreciate their flexibility and competence!! way they work with customers. I appreciate their flexibility and competence!! More

Ashley was very professional and friendly at the same time. She doesn't try sell any unnecessary services. Lot of time sales people trying to do so for elderly women it make us very uncomfortable to com time. She doesn't try sell any unnecessary services. Lot of time sales people trying to do so for elderly women it make us very uncomfortable to come to the dealers. She still suggested some but lay out different way. Thank you Ashley 😊 More

Excellent customer service. Ashley the advisor easy to work with. In and out in no time would come back again for more services. Thanks Ashley Ashley the advisor easy to work with. In and out in no time would come back again for more services. Thanks Ashley More

I can without hesitation recommend Dillian our sales rep and the dealership. They demonstrated the really understand the meaning of the words Customer Satisfaction. and the dealership. They demonstrated the really understand the meaning of the words Customer Satisfaction. More

These guys are over and above when it comes to customer service! Sorin and the financial guy Ryan were exceptionally professional and low key. Made buying a vehicle a pleasure. No hours at the dealership service! Sorin and the financial guy Ryan were exceptionally professional and low key. Made buying a vehicle a pleasure. No hours at the dealership just a smooth and quick transaction. Thank you! More

Very good customer services. You will get a reminder call if not already call in to schedule. Good location, coffee while waiting. You will get a reminder call if not already call in to schedule. Good location, coffee while waiting. More