Lexus of Roseville

I have been using Lexus of Roseville for over 20 years and have always been satisfied. My advisor Chris is fantastic! However this last service appointment was a disappointment! In the past picking up and have always been satisfied. My advisor Chris is fantastic! However this last service appointment was a disappointment! In the past picking up my car was a simple easy procedure, Go into the cashier pay and 5 minutes later my car would be brought around. Not this time for some reason management has decided to get rid of their cashiers so now the advisors have to cash you out. Since they are checking customers in all day it means I had to wait for Chris to finish with his customer before he could check me out. Really not an efficient way to do business and tough for the advisors. More

I met with Rocklan Rodriguez and it took him only couple hours to give me the test drive, to process the trade in, and to finalize the sales. hours to give me the test drive, to process the trade in, and to finalize the sales. More

Great experience working with Sam Farraj who was very professional and knowledgeable. He was very patient in explaining the buying process. This is the second Lexus I purchased from him and recommend him professional and knowledgeable. He was very patient in explaining the buying process. This is the second Lexus I purchased from him and recommend him highly. More

Lexus of Roseville has a very friendly staff and are very professional. Dillon was very knowledgeable and professional and I would highly recommend this dealership professional. Dillon was very knowledgeable and professional and I would highly recommend this dealership More

We had an excellent experience from start to finish . Austin went above and beyond helping us decide on our 2025. 350 F sport . I highly recommend Lexus of Roseville ! Austin went above and beyond helping us decide on our 2025. 350 F sport . I highly recommend Lexus of Roseville ! More

I would like to thank Lexus of Roseville from whom I purchased a car recently, and Mr. Edward McNanna, their Service Advisor for helping fix an issue with my car. Issue: After driving it off from th purchased a car recently, and Mr. Edward McNanna, their Service Advisor for helping fix an issue with my car. Issue: After driving it off from the lot, noticed an issue when making a right turn. Reported to the Service team at Lexus of Roseville. Resolution process .They gave an appointment with a service advisor Mr. Edward McNanna at 8 AM the next day. Mr. McNanna reviewed the issue, checked with his management and wrote a service ticket with zero cost. Mr. McNanna followed up and also reachable when I called. They fixed the issue with the vehicle and explained the issue, how they duplicated the issue and fixed it. Edward is very empathetic, customer friendly, and provided excellent customer service. For that, I thank Edward (Mr. McNanna) and the service team at Lexus of Roseville. Additional plus: When my car was being repaired, they gave me a loaner car free of cost so I didn’t have to miss work. Final word: I am very impressed with their processes, commitment to customers and now know why people like Lexus cars, not just for the car but also for their service. Lexus of Roseville is an excellent example for customer loyalty. More

The sales team (Chris and his manager). at Lexus of Roseville were very courteous and customer friendly. The Finance Manager completed all the required processing, explained each, and gave a at Lexus of Roseville were very courteous and customer friendly. The Finance Manager completed all the required processing, explained each, and gave a copy of all documents. When there was an issue, their service team helped fix the issue at no cost to me. They gave a loaner car so I did not have to miss work. I had very positive experience. Appreciate everyone’s help from front desk staff to back office and service team. Thank you very much. More

Excellent service. Diagnose the problem appropriately and fix the car. Only complaint is that they said they would clean the car and it was not cleaned. Diagnose the problem appropriately and fix the car. Only complaint is that they said they would clean the car and it was not cleaned. More

Clare was so customer oriented and professional she made the service experience quick and easy the service experience quick and easy More