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Lexus of Roseville

Roseville, CA

4.8
2,003 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 2,003 reviews

May 26, 2021

Brent Colley is my advisor and always is a pleasure work with and take good care of my car. Everyone was so pleasant to work with. More

by GDOZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
May 26, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Roseville, and we will certainly let Brent know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 26, 2021

EVERYONE is just so nice there! Thank you for your help and answering all my questions. I will always have my vehicle serviced at Roseville! More

by DAMIXER1
Recommend Dealer
Yes
Employees Worked With
Tyisha
May 26, 2021 -

Lexus of Roseville responded

We are thrilled to see your feedback! Nothing makes us happier than seeing our valued customer's positive feedback. It is validating to hear that we are delivering this level of service. We look forward to the next time you visit Lexus of Roseville. Take care!

May 26, 2021

Tristan was great. He knew his product and very patiently explained all of the bells ad whistles on my new car. He also kept me in the loop on the status of my car. He offered options and expla More

by BKERR2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Tristan Regnani
May 26, 2021 -

Lexus of Roseville responded

We're so pleased to hear that Tristan embodied our commitment to knowledgeable and pressure-free customer service - we'll be sure to pass your compliments along! Thank you for doing business with the team here at Lexus of Roseville, and we hope to see you again soon!

May 26, 2021

The car I bought was supposed to be in mint condition except for spot in back up camera. Contrary to what the first salesman I talked to, there's a lot of scratches on the car! The weather strip as wel More

by CA680J
Recommend Dealer
No
Employees Worked With
Yargo Basta, Dennis Tachera
Jun 11, 2021 -

Lexus of Roseville responded

Thank you for the feedback and for bringing this to our attention. We apologize that your vehicle fell short of your expectations, and we will share your comments internally to be sure we're communicating the condition of our inventory as clearly and consistently as possible. I also invite you to give me a call directly if you'd like to have a conversation. I'm sorry for any inconvenience this may have caused and hope we have another chance to impress you down the road. Best, Jay U. - General Sales Manager - 916-472-7422

May 26, 2021

We have been bringing our cars here for service for almost 20 years. The service has always been excellent and very professional. It's a pleasure to do business with them. More

by MONIZRON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Pullen
May 26, 2021 -

Lexus of Roseville responded

Thank you for trusting Lexus of Roseville with your business for so many years! We are grateful for our valued customers and hope to deliver our gold standard of service next time you visit. Take care and have a great day!

May 26, 2021

The process once there was simple, easy, quick and accommodating. I appreciate the ability for a loaner for the work so I’m not sitting for hours waiting and Nelson contacted me at the time he said th More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
May 26, 2021 -

Lexus of Roseville responded

Sharon - thanks for your review of Lexus of Roseville! We're thrilled to see that Nelson took care of you and we look forward to seeing you next time!

May 26, 2021

Never had the same service writer each time I’ve been. Must be high turnover. $100 bucks for an oil change? Don’t you think? More

by MURRAY.SAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Last name Rodriguez
Jun 01, 2021 -

Lexus of Roseville responded

We want the best for our customers and strive to keep our prices competitive, so I appreciate you reaching out. I would be happy to speak with you directly about any concerns you might have and would be glad to take your call. Thank you for trusting us with your business. Jay U. - General Sales Manager - 916-472-7422

May 26, 2021

Always great service!!! Very helpful & friendly every time I go for service. Love the complimentary car wash. My car was a mess before the service. Thanks for all your effort!❤️ More

by LSHINSATO8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg
May 26, 2021 -

Lexus of Roseville responded

We're so glad we could be of service! Thank you for the lovely review and for trusting the Lexus of Roseville team with your business. Safe travels and see you next time!

May 25, 2021

Since I’ve been coming to this dealership every interaction is exceptional. Very grateful to people that work here for being professional, courteous and kind. More

by SURPRIZ2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Chris Carey, Joe Nazer, Sean Buth
May 25, 2021 -

Lexus of Roseville responded

Thank you for your loyalty to Lexus of Roseville! We look forward to your next visit!

May 25, 2021

I always get fantastic service at Lexus of Roseville. Ashley and Shannon were very personable and made everything very easy for me. I totally recommend your service department. More

by barb13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley, Shannon
May 25, 2021 -

Lexus of Roseville responded

Thank you for the great feedback, Barb! We are thrilled to hear that Ashley and Shannon delivered such a seamless service experience. Drive safely, and we hope to see you back at Lexus of Roseville!

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