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Lexus of Roseville

Roseville, CA

4.8
1,910 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,910 reviews

March 31, 2021

Yargo was really friendly and welcoming, he was really helpful when it came down to making my selection, he got me a good rate and the process was quick and easy. More

by ANISA_HARDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basta, Yargo, Yargo Basta, Dennis Tachera
Mar 31, 2021 -

Lexus of Roseville responded

We are delighted that Yargo took such great care of you and made you a happy customer! Thank you for choosing Lexus of Roseville and sharing your excellent review. Safe travels!

March 31, 2021

There is a lack of response to questions and follow up has not been to the level I would have thought Lexus would provide. For example, It has been almost 3 weeks and I have still not received a call to s More

by WMBRAILE
Recommend Dealer
No
Employees Worked With
Joe Nazer
Apr 23, 2021 -

Lexus of Roseville responded

I sincerely apologize for the lack of effective follow-up communication on our end here. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly to ensure we get this all sorted out. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Jay U. - General Sales Manager - 916-472-7422

March 28, 2021

Excellent customer service, quality service work, and extremely easy to schedule online for my service visit. Fixed my tire leak, and other requested items. I highly recommend Lexus of Roseville. More

by JOHNNY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natascha Well
Mar 29, 2021 -

Lexus of Roseville responded

Thanks for trusting Lexus of Roseville with your vehicle. We look forward to taking care of you the next time you come in for service!

March 27, 2021

Brent is very knowledgeable and takes very good care of me when I bring my car in for service. He is so good to explain what is needed. I feel confident with Lexus service. More

by KCOLE6
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Mar 29, 2021 -

Lexus of Roseville responded

Thank you for reviewing Lexus of Roseville and for giving a shout-out to Brent. We look forward to taking care of you next time!

March 26, 2021

Som was my FAVORITE! As a first time car buyer, I really had no idea what to expect. Som made the experience fun and friendly. I would go back there just to speak with him and his awesome coworkers. More

by EricaMaiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Chris Carey, Som Praseuth
Mar 29, 2021 -

Lexus of Roseville responded

Erica - Thank you so much for coming to Lexus of Roseville for your first car-buying experience! We love to hear that Som made the process fun. Enjoy your new ride!

March 26, 2021

It was a pleasure having Som help and guidance with the purchase of my new Lexus. I appreciate his knowledge and respect. Som is the best. More

by ALOHA_ELENA
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Som Praseuth, Boris Velikov, Mark Elamad
Mar 26, 2021 -

Lexus of Roseville responded

Thank you so much for sharing a rave review of Som! We are delighted to hear that he made your car-buying process such a success. Safe driving from our Lexus of Roseville team!

March 26, 2021

Joe was knowledgeable, kind and made buying our 1st Lexus fun! We love our RX350 and the focus and time from Joe to make sure we were buying what we wanted. No pressure; just helped us through the process. More

by Trevathan’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Joe Nazer
Mar 26, 2021 -

Lexus of Roseville responded

We appreciate you choosing Lexus of Roseville for your first Lexus and are delighted to hear that you enjoyed working with Joe. Thank you so much for supporting him with a great review! We wish you many safe miles in your new ride.

March 26, 2021

Nick was on it. Got me a loaner without me asking. Was concerned about my time. Very thoughtful. Perms plate was beautiful. My car shines so beautifully. More

by SHERBEARNELSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 26, 2021 -

Lexus of Roseville responded

Thank you for taking the time to share your experience working with Nick and the team! We appreciate your support and hope to work with you again at Lexus of Roseville. Safe travels!

March 26, 2021

I tried to call the financial manager to explain why my monthly payments were based on $10,000.00 down when I made a down payment of $14,200.00. In addition I was given an incorrect key my husband went hom More

by eml57sbcglobal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Boris Velikov
Apr 23, 2021 -

Lexus of Roseville responded

I am sorry to hear that you did not have a more successful experience working with our team. We strive to make the purchasing process go smoothly for our guests, and it is never our intention to inconvenience them. I understand that we have let you down, and I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will not be able to gather your contact information from this review, so please do not hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

March 26, 2021

Brent always takes good care of me at service time. Your service team are top notch. After visiting you guys I drive away with an enhanced appreciation for my LX. Good work!, More

by JJOHNSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Mar 26, 2021 -

Lexus of Roseville responded

Thank you for the great review! We are proud to have Brent on our team and happy to hear that he delivered such an exceptional service experience. Drive safely in your Lexus LX, and we hope to see you again at Lexus of Roseville!

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