Lexus of Roseville

Vargo not only did a great job during the sales process but also went out of his way when I discovered my wife drove off in the new car with the keys to my car. Vargo drove me home to get the additional k but also went out of his way when I discovered my wife drove off in the new car with the keys to my car. Vargo drove me home to get the additional key, drove back to the dealership to get my car. This all occured late in the evening when everyone had a long and tiring day. It is this kind of customer care that has resulted in my buying my 3rd Lexus. More

Vehicle sale was very positive, no sales pressure and all of my questions answered. The new electronic technology is very complicated and it was explained very well. The costs and vehicle options were explai of my questions answered. The new electronic technology is very complicated and it was explained very well. The costs and vehicle options were explained very well also. Even though it was a busy holiday weekend we did not feel rushed to get finished.We would like to thank Jim Douglas for searching and finding the exact model with the options and exterior and interior that we wanted. Overall a very good experience. More

This is the only car dealership I will go to. They have always been customer focused! At the time I booked my appointment, I discovered I had a conflicting doctor appointment in the same area. When I calle always been customer focused! At the time I booked my appointment, I discovered I had a conflicting doctor appointment in the same area. When I called back, the young lady who answered the phone reviewed their time schedule, & was able to assure me they would have a "loaner car" ready for me so I would not have to reschedule either appointment. Neither of these appointments were in the city where I live, & both were important &/or very necessary. Everything was seamless, all the employees were gracious, & the morning went like clockwork. There were even donuts & coffee available when I arrived at 6:45AM! Thank you Roseville Lexus. You had me at the phone call... More

The service was great from my scheduling service request through picking up my car. As it was a "minor" service, I just waited in the comfortable and accomadating customer service area. The service was pe through picking up my car. As it was a "minor" service, I just waited in the comfortable and accomadating customer service area. The service was performed as requested in the time quoted so I'm a happy and satisfied customer. More

This is our second vehicle we have purchased with Lexus of Roseville. They always offer wonderful customer service and treat us with respect through the transactions. Jeff was very helpful (as well as pa of Roseville. They always offer wonderful customer service and treat us with respect through the transactions. Jeff was very helpful (as well as patient) with our tutorial on the car, programmed our cell phones for us and even came to our home when we were having trouble programming the garage remote to the vehicle. They are very accommodating and want you to have a good experience. It is refreshing in today's business climate. More

Greeting shortly after arriving. Went in, got some coffee and sat down, about 5 or 7 min later. Michael called me in to office, told him my problem, he offered a free courtesy car, and said he would call me and sat down, about 5 or 7 min later. Michael called me in to office, told him my problem, he offered a free courtesy car, and said he would call me when work was done. Couldn't be happier! Car is great, I'm satisfied. More

It is a pleasure to work with Mike Carlson when my car needs service. He is on top of it, keeps me informed and is extremely professional. Thank you Mike for always providing quality service. needs service. He is on top of it, keeps me informed and is extremely professional. Thank you Mike for always providing quality service. More

Matt did an excellant job setting up my service appointment. He called me when the car service was completed. I appreciated he set me up with a loaner car. This is not the first time I have dealt w appointment. He called me when the car service was completed. I appreciated he set me up with a loaner car. This is not the first time I have dealt with Matt, really enjoy working with him! More

Thank you for fast and efficient service. Especially appreciate your effort to find a loaner similar to Lexus, as last loaner was very difficult to drive. This loaner Toyota Camry. Again, might suggest appreciate your effort to find a loaner similar to Lexus, as last loaner was very difficult to drive. This loaner Toyota Camry. Again, might suggest you have a few more Lexus loaners available as an opportunity to test drive for when we are ready to purchase another Lexus. Thank you. Ermal Stockel More

We were very impressed with the quality and level of service provided by Lexus of Roseville. Everyone was polite and courteous. The 'concierge' service at the end was awesome. We definitely needed t service provided by Lexus of Roseville. Everyone was polite and courteous. The 'concierge' service at the end was awesome. We definitely needed to be taught how to use our new car. There is no doubt I would recommend Lexus of Roseville. More