Lexus of Roseville

Pleasant buying experience Purchasing a new car can be a strenuous process, but Scott and the crew at Lexus of Roseville made my buying experience a very pleasurable. I’ll be b Purchasing a new car can be a strenuous process, but Scott and the crew at Lexus of Roseville made my buying experience a very pleasurable. I’ll be back for next car soon! Thanks! More

Rude and Uncaring Bought a new 2006 Lexus from this location and had a great experience!! Returned in 2019 to get a new upgrade. Went to this store just to test driv Bought a new 2006 Lexus from this location and had a great experience!! Returned in 2019 to get a new upgrade. Went to this store just to test drive and se how we liked the car. The test drive with the rookie salesman went ok. Returned back after our test drive and met the salesman we were actually supposed to be with and he asked how our test went. We said “good just out for a test drive”. Sales manager got quite miffed and said “ people don’t test drive our cars and not go home with it the same day”. Was made that we weren’t there to buy that day!! Both salesman presented no business cards. Did not care to ask us to return to buy. We received no follow up call to see if we were still interested at all in buying. Went to Lexus of Sacramento several weeks later and made a deal on a Lexus es300h. Nice car. Very comfortable. The dealers did not mention that there is a big issue with the 10 speaker sound system. The sound only comes from the front dash area!!! No surround sound. No rear speakers!! No great Lexus sound experience as sold. They know about this issue and no fix to date. Buyer beware. My fourth Toyota/Lexus product. Worst experience on this last one. What’s up Lexus??? Service and quality is falling apart. Sincerely More

Great experience Sean and his team made this whole experience amazing. From the start, they were very accommodating, patient, and super knowledgeable on all cars on th Sean and his team made this whole experience amazing. From the start, they were very accommodating, patient, and super knowledgeable on all cars on their lot. Sean helped me narrow down the right car for me and I absolutely love it!! The whole dealership was friendly and gave great service. Thank you so much!! More

Horrible Customer Service First of all I should of read Yelp reviews before taking my 430 SC in as I am now seeing a lot of one star reviews and for the same reason I am leavin First of all I should of read Yelp reviews before taking my 430 SC in as I am now seeing a lot of one star reviews and for the same reason I am leaving a review, HORRIBLE CUSTOMER SERVICE. They are the rudest group of employees and big bullies. Ryan Triebess, Matt and Mike Carlson are so full of themselves, over talk what you are trying to talk, and do not listen to your concerns. Then over charge you by hundreds of dollars and instead of working with you they said 'well only way to make this right is to bring you car back in and we will remove all the new parts we put on and put your old parts back on'. So they would rather spend hours of labor for this work instead of offering a refund of $200 (I paid $1230). Unless you want to get into an argument and over pay for services go to another repair shop. More

Amazing service Mike Carlson is very trustworthy and honest. Lexus does superb work. I would not take my car anywhere else. I will definitely buy another Lexus becaus Mike Carlson is very trustworthy and honest. Lexus does superb work. I would not take my car anywhere else. I will definitely buy another Lexus because the service department is so fantastic. More

Purchase of used RX350 Walking by Lexus dealer and saw 2010 RX350 for sale. Boris Velikov answered all my questions and took me on a test drive. He was very helpful and I wa Walking by Lexus dealer and saw 2010 RX350 for sale. Boris Velikov answered all my questions and took me on a test drive. He was very helpful and I was able to purchase the vehicle. Everyone at Lexus of Roseville were very helpful. Easy transaction. More

Joe is great Joe is an awesome salesman and resource I didn’t even come in necessarily wanting to buy a Lexus but I was impressed with his service and knowledge Joe is an awesome salesman and resource I didn’t even come in necessarily wanting to buy a Lexus but I was impressed with his service and knowledge and it put me at ease - I would definitely buy another car from Joe and recommend him to all my friends Ali Alikhan More

Not dependable Bought my LS 460L in 2007. Tires quickly indicated the need of alignment. Lex/Roseville charged me for alignment but tires were shot 3K miles later. Bought my LS 460L in 2007. Tires quickly indicated the need of alignment. Lex/Roseville charged me for alignment but tires were shot 3K miles later. Roseville Precision Alignment corrected the probelm because ever since car drives like a dream. Took LS in for headlight alignment, Lex/Roseville did such a bad job I've taken the Dincan's Automotive ever since. Complaints to Lex/Roseville get no response. More

Thank you Scott Silverman!!!! We were in the process of finding a new RX350 premium package. Scott worked efficiently to find the vehicle which met our expectations and he went ext We were in the process of finding a new RX350 premium package. Scott worked efficiently to find the vehicle which met our expectations and he went extra miles ahead to make our car buying experience hassle free. We are very impressed with Scott’s customer service expertise and will see him again for next vehicle in near future.THANK YOU SCOTT SILVERMAM :) More

Jeremy is awesome! Got my car from Jeremy in 2016. He’s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 Got my car from Jeremy in 2016. He’s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I’m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :) More