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Lexus of Roseville

Roseville, CA

Overview
Reviews
4.8
1,910 Reviews
Call Dealership (916) 783-9111
View Awards

300 Automall Dr

Roseville, CA

95661

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Showing 1,910 reviews

October 04, 2021

Clare is always friendly and helpful. The staff at service department are efficient and fast More

by Haydee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare
Report | Print
Oct 05, 2021 -

Lexus of Roseville responded

Friendly, efficient, and helpful are three words we aim to live by, Haydee! Thank you for the great review and for choosing Lexus of Roseville!

October 04, 2021

Clare was awesome! Kept me up to date. Excellent customer service! Will return in the future. More

by yaleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare
Report | Print
Oct 05, 2021 -

Lexus of Roseville responded

We're glad to hear it! Thank you for taking a moment to share and for trusting the Lexus of Roseville team with the care of your vehicle! It is truly our pleasure.

October 04, 2021

Dealership was a little smaller than expected. Wait time to see a service advisor was average. Clare ended up being my advisor. She gave exceptional customer service. I was very happy with her thoroughness More

by ricardogenera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare-Advisor, Christian-mechanic
Report | Print
Oct 05, 2021 -

Lexus of Roseville responded

Ricardo, thank you for this review! We strive to deliver attentive and professional service, and we are glad to hear that this was reflected in your time working with Clare and Christian. We appreciate you taking the time to share this feedback and hope to earn your business again at Lexus of Roseville. If there is anything more we can do to improve your experience, please don't hesitate to reach out!

October 04, 2021

Met a few friendly people. I had somewhat pleasant experience purchasing a new car although I don't enjoy buying a car. More

by CLINT7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nazer, Jarrett Schultz, Charlie Hunt
Report | Print
Oct 05, 2021 -

Lexus of Roseville responded

Thank you for taking the time to share this feedback. We strive to deliver a friendly and accommodating purchase experience, and it is great to hear that this was reflected in your experience working with us. We are always looking for ways to improve our practices, so if there is anything more we can do to assist you or earn your five stars, please feel free to reach out. Thank you, Jay U. - General Manager - 916-472-7422

October 04, 2021

Fast, convenient and customer friendly. Was offered a loaner car without asking for it. Did awesome job detailing my very dirty car. More

by wevans53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clare Smith, Nelson Rodriguez
Report | Print
Oct 05, 2021 -

Lexus of Roseville responded

We're glad we could be of service! Thank you for your business and for taking the time to share - we hope to see you back at Lexus of Roseville again next time!

October 03, 2021

Thank you so much thank you so much thank you so much thank you so much thank you so much thank you so much More

by ILLIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Report | Print
Oct 04, 2021 -

Lexus of Roseville responded

The pleasure is all ours at Lexus of Roseville! Thank you for taking the time to support us with a positive review and drive safely!

October 02, 2021

I already completed this and submitted. The experience was A+. Quality, professionalism and friendly. I would recommend Lecus of Rosevill to all. More

by DHUDSON1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
Report | Print
Oct 02, 2021 -

Lexus of Roseville responded

We appreciate the great review. Thanks for choosing Lexus of Roseville!

October 02, 2021

Service advisor was thorough and informative. Offered any help I needed while I waited for service to be complete. Documentation of service was super. Very pleased with the results. More

by ferobus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Natascha Well
Report | Print
Oct 04, 2021 -

Lexus of Roseville responded

Thank you for the excellent feedback - we're glad we could make your service visit informed, pleasant, and satisfying! Drive safe, and come back again next time! - the Lexus of Roseville team

October 02, 2021

Easy to make an appointment online. Very organized when dropping off car. Short wait time to meet my advisor who was knowledgeable and friendly. Quick service. More

by DAWNBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Report | Print
Oct 04, 2021 -

Lexus of Roseville responded

We're glad to hear your visit was quick, pleasant, and seamless! Thank you for the great review, from all of us here at Lexus of Roseville!

October 02, 2021

My experience is that I make an appointment and then have to wait 20 to 40 minutes to get checked in once I arrive. Not impressed. More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A woman assisted us and she was helpful.
Report | Print
Oct 15, 2021 -

Lexus of Roseville responded

Gary - I'm so sorry that you've been kept waiting. This isn't what we want for our guests and I can understand the frustration. I will pass along this feedback to the right people, and I hope you consider allowing us another chance to impress you. Thank you, Jay U. - General Manager - 916-472-7422

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