Lexus of Roseville

Fast, convenient and customer friendly. Was offered a loaner car without asking for it. Did awesome job detailing my very dirty car. loaner car without asking for it. Did awesome job detailing my very dirty car. More

Thank you so much thank you so much thank you so much thank you so much thank you so much thank you so much thank you so much thank you so much thank you so much More

My experience is that I make an appointment and then have to wait 20 to 40 minutes to get checked in once I arrive. Not impressed. to wait 20 to 40 minutes to get checked in once I arrive. Not impressed. More

I already completed this and submitted. The experience was A+. Quality, professionalism and friendly. I would recommend Lecus of Rosevill to all. was A+. Quality, professionalism and friendly. I would recommend Lecus of Rosevill to all. More

The Service Advisor read off a long list of issues with my car, including a broken axel, a radiator leak, and other issues. Since we never saw any evidence that the radiator had any issues, we had Lexus fi my car, including a broken axel, a radiator leak, and other issues. Since we never saw any evidence that the radiator had any issues, we had Lexus fix the broken axel, and other issues. My husband regrets that we didn’t have them give us the parts that were replaced because he’s not convinced that all the issues the Service Advisor listed were legitimate concerns. I’ve owned Lexus vehicles since 1993 and this is the first time I haven’t been happy with the service. If this kind of issue happens again, I may look for someone else to do servicing on my car in the future. More

Service advisor was thorough and informative. Offered any help I needed while I waited for service to be complete. Documentation of service was super. Very pleased with the results. any help I needed while I waited for service to be complete. Documentation of service was super. Very pleased with the results. More

Easy to make an appointment online. Very organized when dropping off car. Short wait time to meet my advisor who was knowledgeable and friendly. Quick service. dropping off car. Short wait time to meet my advisor who was knowledgeable and friendly. Quick service. More

Quick and friendly service as usual. You mailed me a 15th % discount coupon on all October services but didn't see the discount on my receipt 15th % discount coupon on all October services but didn't see the discount on my receipt More

Appointment was at 10:30, we were there on time. From the time we arrived, spoke with the service person and got a loaner car 45+ minutes had passed. Unacceptable! Employees were dressed for yoga class, not time we arrived, spoke with the service person and got a loaner car 45+ minutes had passed. Unacceptable! Employees were dressed for yoga class, not work. The women working the loaner car counter were inefficient and not professional (one had a sucker hanging out of her mouth while waiting on customers). Ashley told us it would be 3-4 hours for our vehicle, hadn’t heard from her in 4 hours so texted. Then she called to say car was ready. It was like she had forgotten about us. Lexus used to take pride in their customer service, apparently it doesn’t exist at this dealership anymore. More

Thankful they worked so fast so we didn’t have to change our travel plans our travel plans More