Lexus of Roseville

The Service Advisor read off a long list of issues with my car, including a broken axel, a radiator leak, and other issues. Since we never saw any evidence that the radiator had any issues, we had Lexus fi my car, including a broken axel, a radiator leak, and other issues. Since we never saw any evidence that the radiator had any issues, we had Lexus fix the broken axel, and other issues. My husband regrets that we didn’t have them give us the parts that were replaced because he’s not convinced that all the issues the Service Advisor listed were legitimate concerns. I’ve owned Lexus vehicles since 1993 and this is the first time I haven’t been happy with the service. If this kind of issue happens again, I may look for someone else to do servicing on my car in the future. More

Quick and friendly service as usual. You mailed me a 15th % discount coupon on all October services but didn't see the discount on my receipt 15th % discount coupon on all October services but didn't see the discount on my receipt More

Appointment was at 10:30, we were there on time. From the time we arrived, spoke with the service person and got a loaner car 45+ minutes had passed. Unacceptable! Employees were dressed for yoga class, not time we arrived, spoke with the service person and got a loaner car 45+ minutes had passed. Unacceptable! Employees were dressed for yoga class, not work. The women working the loaner car counter were inefficient and not professional (one had a sucker hanging out of her mouth while waiting on customers). Ashley told us it would be 3-4 hours for our vehicle, hadn’t heard from her in 4 hours so texted. Then she called to say car was ready. It was like she had forgotten about us. Lexus used to take pride in their customer service, apparently it doesn’t exist at this dealership anymore. More

Thankful they worked so fast so we didn’t have to change our travel plans our travel plans More

It’s always a pleasure to work with Brent Colley. He’s courteous, knowledgeable, friendly and cares about my experience with Lexus. courteous, knowledgeable, friendly and cares about my experience with Lexus. More

Thanks for the personal service by agent and cleaned car like new in rapid time like new in rapid time More

Excellent customer service and the entire buying process was seamless and fast. I would buy from them again. was seamless and fast. I would buy from them again. More

Customer service, technicians, tire specialists, My adviser Ashley, Loaner and cashiers were just Amazing. You guys made my day for keeping time, servicing my car and listening to my needs and concerns adviser Ashley, Loaner and cashiers were just Amazing. You guys made my day for keeping time, servicing my car and listening to my needs and concerns, Thank you. More

Very accommodating &friendly. Customer service is definitely Customer service oriented. I will always be a Lexus owner. definitely Customer service oriented. I will always be a Lexus owner. More

My first time at this dealership, and I’ll be returning again. The person who greets you as you drive in, to the service writer were excellent. My service writer made recommendations as to what maybe neces again. The person who greets you as you drive in, to the service writer were excellent. My service writer made recommendations as to what maybe necessary repairs in the future, and made no attempt to hard sell those recommendations. More