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Lexus of Roseville

Roseville, CA

4.8
1,775 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,775 reviews

July 21, 2021

This was the easiest and most efficient car purchase I have ever had. Boris was very professional and responsive. Charlie was also very professional and efficient. More

by MRSESQ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt, Boris Velikov
Jul 22, 2021 -

Lexus of Roseville responded

We couldn't ask for better feedback and we appreciate you taking the time to share. It's great to see that Boris and Charlie were so helpful and on behalf of all of us at Lexus of Roseville, we wish you safe travels!

July 21, 2021

From the start of the transaction Scott was prompt at getting back to me. Yargo & Dennis handled the remaining transaction smooth w no pressure & we walked out with exactly what we wanted. I definitely w More

by GWENNIE2U
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Dennis Tachera, Scott Silverman
Jul 22, 2021 -

Lexus of Roseville responded

Thank you for the stellar review and recommendation! We're glad to hear that the entire Lexus of Roseville team worked together to make your buying experience a success, and we hope you love your new wheels! Take care!

July 21, 2021

Bret was great as he got me in right away, kept me informed as I waited for the 5,000 mile service to be completed and also researched and answered an unrelated question I had. We have worked with him More

by RICKBLUMENFELD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Jul 22, 2021 -

Lexus of Roseville responded

Rick - Thank you for the great review! We strive to deliver efficient service, and it is wonderful to hear that this has been reflected in your time working with us. Drive safely, and we are looking forward to seeing you back at Lexus of Roseville!

July 20, 2021

Service department was quick, friendly and easy to work with. I love the fact that they give your car a detail before you pick it up. More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 21, 2021 -

Lexus of Roseville responded

Kim - thank you for reviewing Lexus of Roseville! We're delighted to hear you've enjoyed working with our service team - it is our honor and privilege to assist. Drive safe and come back next time!

July 19, 2021

This was my first experience with Lexus of Roseville and my first Lexus purchase and it was excellent! Joe Nazer and Charlie Hunt really went above and beyond to get me into the car I wanted. They've earn More

by CatherineD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nazer, Charlie Hunt
Jul 20, 2021 -

Lexus of Roseville responded

Thank you for the glowing feedback, Catherine! We're honored and delighted to hear that the Lexus of Roseville team has been able to earn your confidence. Drive safe in your new ride, and see you next time!

July 16, 2021

The service at Lexus IS excellent and the workers executed their job precisely; furthermore my service representative was awesome, explain to me all that I needed to be done and they finish work on t More

by Carolina.Nicaragua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Cribbs
Jul 16, 2021 -

Lexus of Roseville responded

We're so honored to hear that you had a great experience at Lexus of Roseville! It's amazing that you found the staff to be precise, effective, and communicative. Thank you for your 5-Star review, Carolina!

July 16, 2021

The service is always excellent. The staff is fast, courteous, and make every effort to make your visit a positive one. My service advisor Ashley Pullin is the best. Never tries to over sell. More

by LMMANWILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Pullin
Jul 18, 2021 -

Lexus of Roseville responded

We're delighted to hear the positive feedback and grateful to have earned your confidence! Thank you for trusting Lexus of Roseville with your servicing needs, and come back soon!

July 16, 2021

I waited 40 minutes past my appointment time to meet with the service advisor, in the morning. Just before closing I was called to say they didn’t have the parts (that were scheduled in my maintenance) and t More

by JUDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor
Aug 06, 2021 -

Lexus of Roseville responded

Judy - we're sorry to hear the wait for your recent service was longer than expected, and we apologize for the delayed notification about your out-of-stock parts. We can understand your frustration here. I will share this feedback with our team so we can work to improve moving forward, but I also invite you to give me a call if you'd like to discuss this together. Thank you, Jay U. - General Manager - 916-472-7422

July 16, 2021

The service is always good. The staff is outstanding and aiways helpful no matter what.! Car is always clean when done.always reminds me when to come in for service. More

by LJBRABBIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Jul 16, 2021 -

Lexus of Roseville responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let the Lexus of Roseville service team know you appreciate their hard work. Take care!

July 15, 2021

First time I have worked with Tasha and she was very welcoming and knowledgeable. Loaner desk employee who helped me was friendly and patient with my questions and needs. Service manager came over to e More

by KYOUNG80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natasha
Jul 15, 2021 -

Lexus of Roseville responded

This review made our day. Thank you for the glowing feedback and for your loyal business over the years - we're delighted that the Lexus of Roseville team has been able to earn and maintain your confidence. Drive safe, and see you again next time!

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