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Lexus of Roseville

Roseville, CA

4.8
1,910 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,910 reviews

September 04, 2021

I always enjoy the professionalism of Lexus of Roseville. I know my car is always in good hands & the staff really care about my needs. More

by Rhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 07, 2021 -

Lexus of Roseville responded

Rhonda - we're so happy to hear you feel confident in our team and work. Thank you for the amazing feedback and kind words - we hope to see you back again next time! - the Lexus of Roseville staff

September 03, 2021

Brent is a pleasure to work with. Treats his customers with respect, is honest and knowledgeable. Appreciate his follow thru and communication as well as his explanation of our service. More

by DANIELLECARPENTER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 03, 2021 -

Lexus of Roseville responded

We couldn't agree more that Brent treats his guests with only the best care! We're so pleased to hear he made your service visit so worthwhile and it means a great deal that you recommend Lexus of Roseville. Have a great day!

September 03, 2021

They are always friendly and helpful. The loaner car process is fast and easy. They do a good job keeping the customer up to date on the progress. More

by ROBINSPIZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 03, 2021 -

Lexus of Roseville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Lexus of Roseville

September 03, 2021

Service rep Clare Smith was very helpful throughout the diagnosis and repair work keeping me informed on status, cost and explained what was being done More

by PANY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Rep Clare Smith
Sep 03, 2021 -

Lexus of Roseville responded

Thank you for taking time to commend Clare! We are thrilled to hear that she provided communicative service throughout your repair process. Hope to see you again at Lexus of Roseville!

September 03, 2021

Triston was excellent. He was patient and nice. The manager also was nice but I can’t remember his name. I wanted to try rx 450 h but they were out. I understand it’s common secondary to microchip shor More

by SHARIATIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Tristan Regnani
Sep 07, 2021 -

Lexus of Roseville responded

We are happy to hear that you had a positive experience with our team! Although we were unable to show you the model you were interested in, we hope to welcome you back for your future vehicle needs. Thank you from all of us at Lexus of Roseville!

September 03, 2021

Accommodating , friendly staff, fast service done less than one hour while I'm watching tv and enjoying the hot beverage. Has hand sanitizer inside the offic6 More

by marcodwayne921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 06, 2021 -

Lexus of Roseville responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Roseville team. Drive safely, and we hope to see you again down the road!

September 02, 2021

Brent was superb! Even cared for me when I turned in the car and have cancer so bad I was out of breath! Awesome! Great! More

by DIAMONDJEWEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 02, 2021 -

Lexus of Roseville responded

Hello! It is so wonderful to hear about your experience with Brent here at Lexus of Roseville. We look forward to working with you again! Feel free to reach out to our team for anything you may need.

September 02, 2021

Did not overcharge and did the service in a timely manner. Was kind and informative about what needed to be done. Took into consideration pandemic monetary issues. More

by LIN02CHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley was amazing.
Sep 02, 2021 -

Lexus of Roseville responded

Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you. Have a great day! - Lexus of Roseville

September 01, 2021

Great service. But no car wash though. Took less time to complete service than anticipated. Lady who helped was great. Hope I can get a wash with the service on future services. Thanks. More

by poladando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Sep 13, 2021 -

Lexus of Roseville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had a successful service experience working with the Lexus of Roseville team. We appreciate your feedback regarding the carwash and will be sure to keep it in mind moving forward. If there is anything else you would like to share, please don't hesitate to give me a call. Thank you, Jay U. - General Manager - 916-472-7422

August 31, 2021

As usual, friendly and efficient. Only a oil change. My IS250 has 165k miles and runs perfect. Not one maintenance issue yet. Plan on buying another Lexus. More

by RUNFORLIFE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Sep 01, 2021 -

Lexus of Roseville responded

We're so glad to hear it! When you're ready to buy your next Lexus, we'd be happy to help. Safe travels, and we hope to see you back at Lexus of Roseville again down the road!

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