Lexus of Sacramento - Service Center

I have purchased 3 IS300 and 1 IS350, I have received I have purchased 3 IS300 and 1 IS350, I have received excellent service each time I have been there, I have never had a complaint that wasn't complet I have purchased 3 IS300 and 1 IS350, I have received excellent service each time I have been there, I have never had a complaint that wasn't completed in an outstanding manor & to my satisfaction. The manager & the entire staff including shop crew. The latest service I would like to express my appreciation for the excellent care of service consultant Mike Huttleston and tech Arturo Sanchez, my IS350 needed campaign 9LC, elect power steering replacement, 9LA, fuel delivery rail pipes replacement 9LB, rear brake caliper inspection, plus TSIB#L-SB-0121-08 Install updated pads.. My vehicle was done in a timely manor !! The entire staff and shop crew set a very high goal for other automotive service organizations to attempt match... I have such confidence in their service I was up early and took a 220 mile trip in my IS350, didn't have any problems, didn't expect any.. This dealership has always treated me like family!!!!! More

Great car buying but terrible service department. They are inept and dishonest in their repairs. I even complained to the GM who to date has not returned my call. Damage to my vehicle is $1200 and they are inept and dishonest in their repairs. I even complained to the GM who to date has not returned my call. Damage to my vehicle is $1200 and they are refusing to repair it. Formal complaint filed with Lexus Corp. Office and awaiting response. I would never do business with these people again. More