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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews
Call Service Center (916) 485-3987

1,852 Reviews of Lexus of Sacramento - Service Center

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February 21, 2024

Poor customer service. The service advisor didn't call after vehicle was ready and didnt go over the findings from the tech, quite disappointing. More

by PRASADF718
Recommend Dealer
No
Employees Worked With
Derek/Deren
Report | Print
Feb 23, 2024 -

Lexus of Sacramento responded

I'm sorry to read about your recent experience. We strive for excellent communication and I apologize if you didn't receive that. I'd like the opportunity to discuss this further with you, if possible. Please reach out at your earliest convenience so that we can address any concerns directly - Thank you, Russ McDuffie - Service Director - 916.465.6291

February 20, 2024

Efficient, professional, & above and beyond. Always the case for all that I've interacted with More

by CYNDIBTHAN
Recommend Dealer
Yes
Employees Worked With
Don't recall name
Report | Print
Feb 21, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 20, 2024

The dealership was clean and organized. The employees were friendly and easy to get along with. V Moua went out of his way to explain all the services I was getting that day. More

by TOUA.HER
Recommend Dealer
Yes
Employees Worked With
V Moua
Report | Print
Feb 21, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

February 19, 2024

My mom felt so silly about having a dead battery, and Nick Cruz reassured her and made her feel good about what happened (she left interior lights on in car.) More

by PATYORR1
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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February 19, 2024

Very friendly and thorough. Job completed when promised. Will definitely return when service is needed. More

by ULIBARRIKLU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren
Report | Print
February 17, 2024

Low pressure. Responsive. Quality cars. Superior customer service. I most definitely would shop here again. More

by JDSTACK7
Recommend Dealer
Yes
Employees Worked With
Peter Agerton
Report | Print
Feb 18, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 17, 2024

Super all round Christina was very helpful professional and kind in a dignified way. She is a good friend and human being everyone should be lucky to have More

by ram11ram
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Feb 18, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Christina, delivered such a great experience! Best Regards, Christian Simon General Manager

February 17, 2024

Everyone is very friendly and courteous! I am very pleased with the service I receive! More

by MARJ0830
Recommend Dealer
Yes
Employees Worked With
I think her name was Tracy
Report | Print
Feb 18, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

February 16, 2024

Very good. Don't like the waiting room. 2 for the waiting room. Snacks could be better More

by YOUNGLORET
Recommend Dealer
Yes
Employees Worked With
V
Report | Print
Feb 16, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

February 16, 2024

Treated nicely and took about the time stated. Had some coffee while I waited. Seating was comfortable in waiting area. More

by EVANS.COLLEEN
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
Report | Print
Feb 16, 2024 -

Lexus of Sacramento responded

Colleen, we're glad to know you had a comfortable and timely experience at Lexus of Sacramento. Thanks for your positive feedback, we appreciate it!

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