Nick Cruz

Very great service, customer service is very good , I really appreciate, thank you so much really appreciate, thank you so much More

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The service department was very disappointing in my last visit told 2 hours took 3 little or no communication from service person no car wash as promised and my rear seat weather guards were all twisted ben visit told 2 hours took 3 little or no communication from service person no car wash as promised and my rear seat weather guards were all twisted bent out of shape More

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I have been a Lexus customer for 12 years and have not have any problems until i reached 120K. service. Thereafter, they flag everything that could be wrong w/ your car to upsell their services. They foll have any problems until i reached 120K. service. Thereafter, they flag everything that could be wrong w/ your car to upsell their services. They follow up with a report and video to inform you that your car is in danger even though a lot of the identified items are not substantiated. I basically paid over $2K for a spark plug change and visual/preventative inspection, which seems pretty costly! This cost does.not include the oil change and tire rotation that I already had done. I will now seek an independent service provider that came highly recommended to determine if my car really needs a new radiator vs. a cap gasket, shock absorbers (even though my car is not bouncing around), etc. Wished I had done this before, but I trusted Lexus so I didn’t think about it. This business model needs to change to gain the customer’s trust and long-term loyalty. On the other hand, Lexus did an excellent job on my car detail although, they missed the passenger side handle section, interior ceiling, and trunk shade. More

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Excellent customer service , extremely satisfied, as promised on time, very helpful and courteous, thank you promised on time, very helpful and courteous, thank you More

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Today’s service at Lexus of Sacramento was great. Service Advisor Homer introduced himself to me and explained the service due. I found Homer both professional and friendly. I waited for my vehicle Service Advisor Homer introduced himself to me and explained the service due. I found Homer both professional and friendly. I waited for my vehicle. The new text messaging program keeps the customer advised as to the progress being made . I left Lexus of Sacramento in a timely manor and extremely satisfied. Thank you Homer and your Lexus Service Team More

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I made an appointment for 3 pm and stood outside my car for 20 minutes waiting for someone to help me. After the service they told me that my tire had a nail and needed replacement…took it to the tire stor for 20 minutes waiting for someone to help me. After the service they told me that my tire had a nail and needed replacement…took it to the tire store where I originally bought it and they told me there was no nail in my tire. They also suggested some repairs on the car…I told them about my after market warranty and someone from the dealership texted me and told me that I have to call the warranty company myself to find out…they’ve done work on this car using that warranty 6 months ago. Sounds like they don’t want my business….im happy to take it elsewhere!!!I’ll also make sure to never go there again or recommend this dealership to anyone. More

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Professional and friendly staff. Comfortable waiting area, break room and bathroom are clean. Easy to schedule appointment. Comfortable waiting area, break room and bathroom are clean. Easy to schedule appointment. More

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This is my 4th lease with Lexus of Sacramento, and I keep returning because they are friendly! Kent Owens is awesome, easy to work with, and very helpful with the car's basic and advanced technical equi keep returning because they are friendly! Kent Owens is awesome, easy to work with, and very helpful with the car's basic and advanced technical equipment, and he gives me an excellent deal. More

by JKERSH95823 Verified Customer Verified Customer

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Took my car in for scheduled service on June 3rd, price was what I was expecting, waiting time was a little quicker than expected. When my car was ready Nick mentioned I would nead rear brakes in the very was what I was expecting, waiting time was a little quicker than expected. When my car was ready Nick mentioned I would nead rear brakes in the very near futur, after chatting about that he explained why my rear brakes were wearing quicker than the fronts. I really appreciated him sharing his knowledge and how I can better take care of my car. This is one of the reasons I always take my care to Lexus of Sacramento. More

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I purchased my vehicle from them in 2015, have ALWAYS brought my vehicle in for service. During one of the service appointments, they messed up with my GPS system and broke it. They have refused to repai brought my vehicle in for service. During one of the service appointments, they messed up with my GPS system and broke it. They have refused to repair it and keep giving me excuses as to why they can't. Each service rep gives me a different story, very disappointed in their services. I have poured thousands of dollars for upkeep of my car at this dealership, yet they won't take responsibility for their failures. This month, they left my car out. the hot sun caused a crack in the windshield. Very very unhappy. Lithia motors, please take responsibility, the prior owner did. More

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