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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews
Call Service Center (916) 485-3987

1,853 Reviews of Lexus of Sacramento - Service Center

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February 01, 2024

Great customer service, friendly staff! Took the time to ensure we understood everything. Offered us coffee, drinks and snacks. Comfortable chairs and very elegant. We were impressed. More

by BRAULIO.MENDIETA
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
Report | Print
Feb 02, 2024 -

Lexus of Sacramento responded

We're delighted to know you had a great experience at Lexus of Sacramento! Ensuring our customers understand everything and feel comfortable is always our goal. Thanks for the kind words about our customer service, staff, and amenities!

January 29, 2024

Wonderful, they took my vehicle, issued me a loaner and kept me updated during the process. More

by Rrscott64
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
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January 28, 2024

Service adviser Christina was excellent! ! She explained all the services that were to be done in a very friendly and easy to understand manner! Called right back when I had a question! Give More

by Bella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Christina and our team and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

January 25, 2024

Good Stop bothering me This is annoying You did good Not much to share If I had specific items I will let you know More

by SUJAN.PUNYA
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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January 23, 2024

Everyone (and Christiana in particular) seemed very attentive and treated the customers professionally. Much better experience compared to any other dealership I have ever dealt with. More

by Herman
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Lexus of Sacramento responded

Herman, we're glad to know you had a positive experience with Christiana and our team at Lexus of Sacramento. We strive for professionalism and attentive service - thanks for noticing!

January 22, 2024

Fraudulent lies, worse customer service , everything doing based on lies and fraud I have been waiting for my title and.registration almost six month More

by HAQJOHASHMAT
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Simon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Lexus of Sacramento responded

I'm sorry to read about your recent experience with us. It's important for us that our customers feel they are treated honestly and with respect, so this feedback is concerning. I understand the frustration of waiting for title and registration documents - let's get this sorted out as soon as possible. Please reach out directly when you can. Thank you, Christian Simon - General Manager - 916-465-6331

January 18, 2024

Concern for your safety is reflected on their mission to keep your vehicle in excellent shape. More

by golfmaui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
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Jan 18, 2024 -

Lexus of Sacramento responded

When a customer says words like this, we know we're doing our jobs right at Lexus of Sacramento! Thank you for sharing your appreciation for our professionalism. Safe travels!

January 18, 2024

V is the best service person you have there. V does great explaining and don't feel he pushes products on me. More

by Mrrod
Recommend Dealer
Yes
Employees Worked With
V
Report | Print
Jan 19, 2024 -

Lexus of Sacramento responded

We're glad to know that you had a positive experience with our team at Lexus of Sacramento. We always aim for excellent customer service without any pressure. Thanks for your review!

January 17, 2024

Fast service. I was in and out quick I love going to Lexus of Sacramento and I will continue to go there More

by 1975cowboyfan
Recommend Dealer
Yes
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Jan 17, 2024 -

1975cowboyfan responded

Thank you lexus of Sacramento

Jan 17, 2024 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

January 17, 2024

Excellent V is the best! Lexus of Sacramento Is the best! Kent Owen's is great too! I drove the new RZ and like it More

by magunning86
Recommend Dealer
Yes
Employees Worked With
V
Report | Print
Jan 17, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

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