Lexus of Sacramento - Service Center

Basel was very polite and easy to talk to. He explained to me the services that will be accomplished to my RC350 and how long it will take. He explained to me the services that will be accomplished to my RC350 and how long it will take. More

Tracy was the kind of expert who had a good idea of what the customer wanted and kindly explained what the car owner had to do. the customer wanted and kindly explained what the car owner had to do. More

Every time I have tried to reach service department they are never available and I have left many message. I have to go to the dealership to talk to someone Which I had to do twice for different problems. Y are never available and I have left many message. I have to go to the dealership to talk to someone Which I had to do twice for different problems. You guys installed alarm and send information to Karr with previous owners name. Which caused me problems I tried to get resolved from Lexus but never called back, so I had to explain to Karr what my problem was. They were are to figure out what happen and was able to help me. Explain mistake Lexus made. And the biggest problem was the oil for life program that Kevin sold me. Made me think it was $383 total cost which it's $5700 big difference. I advised I want to cancel this program. Kevin said it was done in Dec 22 then found out he didn't doing till Jan and that's only because I ask for something in writing it's canceled. Once the car was sold Lexus customer service went out the door. So I am not happy. I do love the car on good thing More

It was very pleasant. I appreciate the service and courtesy at the dealership. Thank you I appreciate the service and courtesy at the dealership. Thank you More

Excellent customer service and work on my Lexus! Thank you for everything and the reminders to do maintenance. Thank you for everything and the reminders to do maintenance. More

Although I had no appointment, V gave prompt attention and service Prompt attention, excellent service and service Prompt attention, excellent service More

Great service advisor overall wonderful experience Service was fast. Nick was friendly. Clean dealership great management. Class act. Service was fast. Nick was friendly. Clean dealership great management. Class act. More

Very kind, technician was knowledgeable and took time explaining to me what was going on with my vehicle explaining to me what was going on with my vehicle More

A pleasure to deal with Car was ready promptly, Would certainly go back for service certainly go back for service More

Always excellent service. Nick Cruz listens to my concerns and is helpful in explaining my service needs. His customer service is impeccable. He always keeps me current and fu Nick Cruz listens to my concerns and is helpful in explaining my service needs. His customer service is impeccable. He always keeps me current and future service needs! More