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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews
Call Service Center (916) 485-3987

1,853 Reviews of Lexus of Sacramento - Service Center

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January 14, 2024

Very good, on time and I enjoy the experience. The team is very helpful and answer all questions. More

by Sam@sfhomesmarket.com
Recommend Dealer
Yes
Employees Worked With
Basel
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Jan 15, 2024 -

Lexus of Sacramento responded

Sam, Thank you so much for your excellent review! We are so glad that Basel had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

January 14, 2024

I like the way he was talking to me and he's friendly. His service is good. More

by prasada
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Jan 15, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words for Nick and our team, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 14, 2024

Quick easy drop off and fast service. Friendly staff. Clean waiting area and restrooms. Fast loaner check out More

by ARWHITMORE.RN
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Jan 15, 2024 -

Lexus of Sacramento responded

Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

January 13, 2024

Felt that the advisor was pushing for services not required at the present time. Attempted to overstate wear of the tires on the CT More

by otanisteve
Recommend Dealer
No
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Jan 15, 2024 -

Lexus of Sacramento responded

We appreciate your review and feedback, however, it's disappointing to see we fell short of delivering a 5-star experience. It is never our intention to upsell additional services as mandatory, but rather present all options and choices to our customers. If you would like to provide any additional feedback regarding your visit please do not hesitate to reach out to me directly. Thank you, Russ McDuffie - Service Director - 916.465.6291

January 13, 2024

Good customer service and clean environment Superb service Welcoming environment and smooth checkout process Nice More

by ALVIN1227
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Jan 13, 2024 -

Lexus of Sacramento responded

Alvin, we're delighted to know you enjoyed the service and environment at Lexus of Sacramento. Thanks for your kind words about our team's efforts!

January 13, 2024

Brought my car in for an oil change with braking issues. Brought these to dealers attention and asked for my car to be looked at. Sent me away with no solution with a car that doesn't feel completely safe t More

by HONEYCOMBS53
Recommend Dealer
No
Employees Worked With
V
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Jan 17, 2024 -

Lexus of Sacramento responded

I'm sincerely sorry to hear about your unsatisfactory service experience. Safety is our top priority and it's concerning that you left feeling this way. We'd like the opportunity to look into this further for you, and I would personally like to assist you with this moving forward. Would you please reach out at your earliest convenience so we can work towards a resolution together? Thank you, Russ McDuffie - Service Director - 916.465.6291

January 13, 2024

I feel I can rely on Basel with his thorough knowledge of Lexus vehicles and his excellent rapport with all different aspects of Lexus to provide what I need to be safe driving my car. More

by SHOBHANARISHI
Recommend Dealer
Yes
Employees Worked With
Basel s.
Report | Print
Jan 13, 2024 -

Lexus of Sacramento responded

Shobhanarishi, we're delighted to know that Basel's knowledge and rapport have given you confidence in your Lexus. Safety is our top priority here at Lexus of Sacramento! Thank you for sharing your experience with us.

January 13, 2024

V is amazing He's my point of contact V is a great ambassador for Lexus of Sacramento More

by BEFIT1920
Recommend Dealer
Yes
Employees Worked With
V Moua
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Jan 14, 2024 -

Lexus of Sacramento responded

We are very happy to hear that V provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

January 13, 2024

Drove car & arrived on time. Thought it was for an oil change so the Lexus associate explained what was being done if I agreed to this service visit. I agreed. Lexus notified me More

by Nancy
Recommend Dealer
Yes
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Jan 14, 2024 -

Lexus of Sacramento responded

Nancy, we're glad to know that you had a positive experience at Lexus of Sacramento and left with a squeaky clean car! We appreciate your trust in us for your service needs.

January 13, 2024

Fast and easy No wait time, staff was friendly, wait area was nice Highly recommend More

by Tballioshopping
Recommend Dealer
Yes
Employees Worked With
Tracy
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Jan 15, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tracy met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

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