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Lexus of Santa Fe

Santa Fe, NM

4.9
489 Reviews

6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 489 reviews

November 07, 2024

Great experience! I wasn’t given any grief about wanting a rental. The check in went very fast. Brian Brennan did an excellent job! One of my best experiences with the More

by chrisruner59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brannan
Nov 07, 2024 -

chrisruner59 responded

My latest experience here was excellent! Great customer service!

Nov 09, 2024 -

Lexus of Santa Fe responded

Hello, thank you for your kind review; we are happy to pass along your comments to Brian here at Lexus of Santa Fe! We are always more than happy to assist you if anything else comes up. Take care!

November 05, 2024

In and out timely, great service, Brandon super helpful and kind. Overall highly satisfied with service More

by carloscarrillo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in Service, Cassie Wright, James Curvin, Anthony Baca, Anthony Sorensen
Nov 09, 2024 -

Lexus of Santa Fe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Santa Fe. If you have any further questions, please give us a call. We're always happy to help!

October 24, 2024

Great service. When I walked in, I was met at the door, and I didn’t even have to provide my name. They knew who I was. Everyone was very friendly and helpful. More

by Jordon Triana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Ayala ay
Oct 25, 2024 -

Lexus of Santa Fe responded

Hello Jordon, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2024

Everything went well, check in was easy . Loaner car was great , car was ready next day More

by Tattalat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Oct 24, 2024 -

Lexus of Santa Fe responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 21, 2024

I was very pleased to find that my oil change was not only done in a timely manner, but a multi-point inspection and vehicle wash/ vacuuming was included as well. Very comfortable waiting room (despite b More

by sangenef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brannan
Oct 25, 2024 -

Lexus of Santa Fe responded

Hi, we're happy you found Brian to be so supportive during your experience here at Lexus of Santa Fe. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2024

Friendly, efficient service by pleasant people. Very helpful making appointment and my car came out sparkling clean. Brian is great! More

by johnasf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 25, 2024 -

Lexus of Santa Fe responded

Hi, we're happy you found Brian to be so supportive during your experience here at Lexus of Santa Fe. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2024

Very professional and friendly service. They are very attentive and make sure all is good. Great car wash- got all if the dog hair out if the car. More

by Tyrrellet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan and ?
Oct 25, 2024 -

Lexus of Santa Fe responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2024

Brian Brannan was courteous and attentive to our needs. I would recommend Lexus of Santa Fe. More

by cgerthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brannan
Oct 20, 2024 -

Lexus of Santa Fe responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

Service was top-notch and Ronald went over everything beforehand. I was surprised at how much everything costs nowadays More

by gluten-baubles.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald. , Anthony Baca
Oct 20, 2024 -

Lexus of Santa Fe responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 16, 2024

People were very nice. Went in for an oil change. It took 3 hours. Car was not washed as promised. More

by lonniesanchez505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryant
Oct 19, 2024 -

Lexus of Santa Fe responded

lonniesanchez505 Thank you for your feedback. While I’m pleased to hear you received friendly service, I apologize for the long wait you experienced and your car not being washed. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me. Thank you, Josh Welch General Manager jwelch@group1auto.com

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