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Lexus of Santa Fe

Santa Fe, NM

4.9
332 Reviews

6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 332 reviews

November 19, 2023

Adrian was great, patient with us and well informed. From the very beginning, I knew that I could really work with him. I am so happy that we went to your dealership. It was a wonderful experience. We a More

by Gigi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Nevarez
Nov 21, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Adrian provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Great vesicles, service and people from top down. Have experienced consistently stellar support with Lexus. More

by nmc_rmz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Nov 21, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a stellar experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 21, 2023 -

nmc_rmz responded

Nothing compares to the Lexus brand. Our family has purchased 6 Lexus vehicles collectively. Over the decades we have owned other makes of vehicles. It is our opinion that other vehicle brands don’t hold up to the consistent value, the sleek look, the smooth ride, excellent service and care of Lexus. Thank you for hearing me out!

November 17, 2023

Good service people. They solved my car’s issues in part. The left is parking sensor still is not working. Totally they did good job. More

by Jqli0403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Nov 20, 2023 -

Lexus of Santa Fe responded

Thank you for bringing this to my attention. I apologize for the ongoing sensor issues that you are experiencing. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Josh Welch General Manager jwelch@group1auto.com

Nov 20, 2023 -

Jqli0403 responded

Thanks very much for your response, Josh! I’ll bring my car to be checked again. Best regards!

November 16, 2023

From reminders of service appointments to updates on the progress of my maintenance and follow up to the finished service call, I was always well informed. More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Ayala
Nov 18, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had an informative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Service was done promptly. The young man I dealt with was very kind and professional. I was kept informed about the work being done. More

by Vbcoach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Grey, Anthony Baca
Nov 16, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Lexus of Santa Fe has an amazing team. From the moment you walk in to the time you leave, you are treated with the best customer service and kindness. Jarvis, Finance Director is amazing a More

by gennajb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarvis Newman, Finance Director, Josh Welch, GM and Vincent Mora, General Sales Manager, Chris J Ortega
Nov 15, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear about your amazing experience at Lexus of Santa Fe! From the moment you walked in, the team made sure to provide top-notch customer service and kindness. It's impressive that Jarvis, the Finance Director, took the time to ensure your understanding of the paperwork while maintaining a friendly approach. Chris' dedication to follow-ups and excellent service in sales left a lasting impression. Having a great rapport with Josh, the GM, and Vincent, the General Sales Manager, adds to the overall positive experience. Congratulations on your new vehicle!

November 13, 2023

The service is fantastic, clean, friendly, thorough, efficient. 15 words is way too too much! More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Nov 15, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

I had a last minute problem with my car and multiple people worked together and jumped through major hoops to almost immediately get me back on the road. These guys are the absolute best!!! More

by sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Nov 14, 2023 -

Lexus of Santa Fe responded

It's wonderful to hear that the team at Lexus of Santa Fe went above and beyond to address a last-minute problem with your car and worked together to get you back on the road almost immediately. Our dedication and effort are certainly commendable. Thank you for taking the time to share your positive feedback.

November 06, 2023

Excellent, all around care. They get service right down to even the smallest detail - which is essential. Safety matters! competitive pricing. More

by teretereba
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 08, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

I found the service department attentive and prompt. The service needed was explained clearly and was given options on how best to proceed! Thank you, Andres! More

by samestrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres, Anthony Baca
Nov 04, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Andres provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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