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Lexus of Santa Fe

Santa Fe, NM

Overview
Employees
Reviews
4.9
636 Reviews
Lexus of Santa Fe in Santa Fe, NM, also serving Espanola, NM and Los Alamos, NM is proud to be an automotive leader in our area. Since opening our doors, Lexus of Santa Fe has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
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6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 636 reviews

January 19, 2024

Professional dealership, employees, have been with them for several years. Always recommend their work to friends. More

by GMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Lexus of Santa Fe responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

Service was impeccable. It was determined the “check engine” light was not due to any problems. I was not charged for the evaluation despite being provided with a loaner a More

by Judy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Lexus of Santa Fe responded

We're delighted to hear that you experienced impeccable service! It's great that the "check engine" light issue was determined not to be due to any problems, and you were not charged for the evaluation. Thank you for choosing us, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 17, 2024

Nice people awesome cars and nice place, I would definitely come again and I would recommend to friends and family More

by levie1001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Morales
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Jan 21, 2024 -

Lexus of Santa Fe responded

We're glad to hear that you had a positive experience with nice people, awesome cars, and a nice place. Thank you for considering coming again and recommending it to friends and family. Safe travels and we appreciate your recommendation!

January 16, 2024

Our whole experience buying our first Lexus here was a pleasant experience. They are professional efficient and personable. Jay made the whole experience easy and non-stressful. He followed up with us to More

by yoginina
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
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Jan 18, 2024 -

Lexus of Santa Fe responded

We are delighted to hear that your first experience buying a Lexus at Lexus of Santa Fe was pleasant and that Jay made the process easy and non-stressful. Our professional, efficient, and personable service, along with the follow-up, adds to the positive experience. Congratulations on your first Lexus!

January 13, 2024

Very professional and thorough. Communicated regarding services being performed and gave a time estimate when services would be completed More

by Pioneer174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 12, 2024

Great customer service! Marty in service is an amazing mechanic. The entire Santa Fe Lexus experience is what will get me to purchase a new lexus More

by shannonysandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty brito 5 stars
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Jan 16, 2024 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Marty provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Fast and friendly service thanks to Brandon grey for getting my car in and out More

by Kramone30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon grey
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Jan 12, 2024 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Brandon provided fast and friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 10, 2024

André was super super nice and efficient. You should give him a $50 an hour raise. More

by jetsetsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2024 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Andre provided nice and efficient assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

Good service, but I had to wander around to find someone when I arrived after waiting in a deserted reception area ( except for another customer). Also, the snack area had no snacks despite what I was told More

by portman.steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Lexus of Santa Fe responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 31, 2024 -

Lexus of Santa Fe responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Josh Welch General Manager jwelch@group1auto.com

January 08, 2024

I experienced great customer service. Jarvis Newman (financing), Chris Ortega (sales), and Brandon Gray (service) were all outstanding in their knowledge, friendliness and helpfulness. More

by Da10602
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris J Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarvis Newman, Brandon Gray
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Jan 10, 2024 -

Lexus of Santa Fe responded

We are thrilled that Jarvis, Chris, and Brandon provided you with a great experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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