Lexus of Serramonte

Excellent customer service My RX350 had severe water damage, which turned into black mold. Mauricio Rodriguez helped me thru the whole process and I am very pleased the service My RX350 had severe water damage, which turned into black mold. Mauricio Rodriguez helped me thru the whole process and I am very pleased the service and guidance thru the process. My car was totaled but I plan to buy another one as they are the most comfortable and reliable out there. More

Great service Service was great. Problem identified and corrected within an hour of waiting. Did not have an appointment. Problem was dead battery. As always, s Service was great. Problem identified and corrected within an hour of waiting. Did not have an appointment. Problem was dead battery. As always, service was excellent from start to finish. More

Excellent service Great service and friendly atmosphere. Really appreciate the "no pressure" approach to the purchasing experience. The staff was very knowledgeable w Great service and friendly atmosphere. Really appreciate the "no pressure" approach to the purchasing experience. The staff was very knowledgeable with their cars and its features and wanted to make sure that customers were very happy. More

very happy I am hard to please, a pain-in-the-xxx really. That being said, they did a good job. My GX470 looked beautiful. Mauricio Rodriguez and his crew are th I am hard to please, a pain-in-the-xxx really. That being said, they did a good job. My GX470 looked beautiful. Mauricio Rodriguez and his crew are the real deal. More

Excellent Service Long store short. If you looking for friendly and knowledgeable salesman. Fernando is the person who you are looking for. Excellent service 5 stars fo Long store short. If you looking for friendly and knowledgeable salesman. Fernando is the person who you are looking for. Excellent service 5 stars forsure. More

Professional and knowledgeable salesperson. My second visits to this dealership and bought a new Lexus each time. Fernando took the time to explain all the features and let us test them out on t My second visits to this dealership and bought a new Lexus each time. Fernando took the time to explain all the features and let us test them out on the road. We were in/out of the dealership with a new Lexus in less than two hours. I appreciate the service with-a-smile. Keep up the good work Fernando! More

Eleven years and counting I have been dealing with Lexus of Serramont since 2007 and have not been disappointed. They are personable, friendly and most important honest! I work I have been dealing with Lexus of Serramont since 2007 and have not been disappointed. They are personable, friendly and most important honest! I worked with Mauricio Rodriguez this time and he was great. Thank you!! More

Quick and Easy This is my first visit with the service department. The service is excellent and staff is helpful with recommendations. My car was done within 2 hou This is my first visit with the service department. The service is excellent and staff is helpful with recommendations. My car was done within 2 hours.. More

Professional and pleasant Service is excellent. Staff is informative and very helpful. Take the time to make sure all issues are dealt with. Will spend time needed to explain i Service is excellent. Staff is informative and very helpful. Take the time to make sure all issues are dealt with. Will spend time needed to explain issues and answer your questions. Top notch service. More

Excellent Service I have been dealing with Lexus of Serramonte for about 25 years. I work with Pete McConnell a lot and have come to expect excellent service. For routi I have been dealing with Lexus of Serramonte for about 25 years. I work with Pete McConnell a lot and have come to expect excellent service. For routine service I am told up front what is needed and when the car will be done. Usually I just wait in their very clean, comfortable lounges. If not, there is always a clean, well kept loaner available. For larger repairs they provide a quick diagnosis and estimate of cost and time. They are rarely wrong. My car is always returned well cleaned both inside and out. Having dealt with other car dealerships I can only say I am very glad I found Lexus of Serramonte More