Lexus of Tampa Bay

I am 65 years old and throughout my life every time that I've had to go to a dealership to buy a new car, it has been an absolute nightmare. It is the worst! But since my recent purchase at Lexus of Tampa B I've had to go to a dealership to buy a new car, it has been an absolute nightmare. It is the worst! But since my recent purchase at Lexus of Tampa Bay, it is completely changed my outlook. It's the way it should be. From the salesperson Janet to the finance person everyone there was a real pleasure working with. They made my car buying experience, the easiest and the most pleasant that I have ever had. Thank you all at Lexus of Tampa Bay. I will be seeing you in the future when another car is needed. More

Excellent service at Tampa Bay Lexus. They do take care of their customer very well. They do take care of their customer very well. More

My service advisor Mohammed was awesome and accommodating. Overall, I am pleased with my service experience. accommodating. Overall, I am pleased with my service experience. More

From beginning to end the service at Lexus of Tampa Bay is always exceptional! Making an appointment is easy and fast, and leaving my car with the best Service Advisor ever Pamela Moore ensures service th is always exceptional! Making an appointment is easy and fast, and leaving my car with the best Service Advisor ever Pamela Moore ensures service that always exceeds expectations. Thank you, Lexus of Tampa Bay and Ms. Moore! More

You should have asked for one word to describe my experience for this visit to Lexus of Tampa Bay...Wow! I've been disappointed with service before, this was NOT that. This experience made me feel ee experience for this visit to Lexus of Tampa Bay...Wow! I've been disappointed with service before, this was NOT that. This experience made me feel eerie at first. Allow me to explain. The greeter was friendly, engaging and thorough with his initial intake. My advisor, Ms. Vargas, was exceptionally professional, to the point, detailed and exact with what to expect from my visit. Though the service department is working in austere conditions due to construction, you couldn't tell by the actions of the in-taker (I am remiss for not asking his name), the lounge area, and Ms. Vargas. I was there for way less time than expected and when I got my invoice, I was pleasantly surprised to see what needed to be done, what "checked" ok, and what the cost associated with each service would cost up front, like an a la carte menu. Ms. Vargas answered my questions to my complete satisfaction, thanked me for bringing my vehicle in to Lexus of Tampa Bay, escorted me to the door, showed me my vehicle and I was on my way. The eerie part of this scenario is that I felt that at any moment the bottom of the real world would fall out and I would be in this quasi "Get Out" scenario. I was quite pleased, with this visit, and I am enthused about going back for the recommended services. I have NEVER felt this way at Lexus of Tampa Bay, hence, the eerie feeling. I don't know if anything was adjusted, tightened or tweaked, but if so, thank you! I went in with a loose front end suspension, it is now closer to like when I bought it new. Thank you. Thank you. Thank you! Now to close this "15 Word Minimum" feedback. In the past I have been harsh with my feedback of Lexus of Tampa Bay because I expected so much more. I paid a premium price for the perfect vehicle, and it is a perfect vehicle. I expected premium service and felt like I did not receive that. This time everything was premium. When I left the service department I was elated. So much so that I laid my top back, dropped my windows and got Crunked!... what can I say, it's Tampa Bay!!! More

Always a great experience great customer I love ls460 L it's been a great car with great service it's been a great car with great service More

Tampa bay Lexus always do very good service very good sales take care of the customer it’s right I hope much they can they always the best sales take care of the customer it’s right I hope much they can they always the best More

MJ was professional and kept me updated. Very smooth process and overall great experience. Thank you! Very smooth process and overall great experience. Thank you! More

I drove my Lexus SUV into the service bay without an appointment because I was having problems. The gentleman that helped me was kind and listened to my dilemma and my disaster of a day. The service d appointment because I was having problems. The gentleman that helped me was kind and listened to my dilemma and my disaster of a day. The service department asked if I could leave the car which I did, they made sure I had a reliable car to drive. Even though there were more things that needed repair than we anticipated, they repaired my car, cleaned it and polished it. I now feel comfortable that my car is safe and reliable. We purchased the vehicle from the Lexus dealership on Dale Mabry in Tampa, Florida, they have continued to maintain it and treat us with kindness each time we bring the vehicle in for service. The service dept. checks the vehicles maintenance to records to make sure they are not repeated in previous work. We trust them and will continue to use the service and sales departments in the future. More

The service at Lexus of Tampa is always excellent and reasonable cost wise. This is my second Lexus to have serviced here so I have 8 years of experience. I highly recommend them reasonable cost wise. This is my second Lexus to have serviced here so I have 8 years of experience. I highly recommend them More