Lexus of Tampa Bay

It's not the sale but the follow up after the sale that counts. Richard has always been a straight shooter from the beginning but I'm more impressed with his follow up since purchasing my vehicle 3 months counts. Richard has always been a straight shooter from the beginning but I'm more impressed with his follow up since purchasing my vehicle 3 months ago. He has provided great service and will continue to get my business as well as my referrals. If you want a varisty player and a varsity experience Richard is your man. More

Our new car buying experience at this dealership was outstanding, from the minute we entered (we called Richard ahead) to the time we closed on the new vehicle. Everyone was very straight forward and h outstanding, from the minute we entered (we called Richard ahead) to the time we closed on the new vehicle. Everyone was very straight forward and helpful, from the car appraiser on our trade-ins to the sales manager and of course Richard. Even with all the many dealings on New Years Eve, our transaction was handled extremely well. Thanks, guys, for all your assistance! More

My husband and I had been looking for another car to purchase. We already had a 2000 GS 300, and we both really enjoy the car. So we decided to purchase another Lexus about a month 1/2 ago, because of t purchase. We already had a 2000 GS 300, and we both really enjoy the car. So we decided to purchase another Lexus about a month 1/2 ago, because of the craftmanship, liability, and customer service. We feel that Lexus is very reasonable when it comes to service, they don't try to overcharge you because you are driving a lexus, like some other dealerships. When we went into the dealership we was approached by a salesman by the name of Richard LaFaye, and was very pleased with his approach, he was very kind and explained everything in detail to us in regards to the car we were interested in. I told my husband that I know we already have a Lexus, but I enjoy the car so much that I would like to have another one. So a week later we went back and brought a 2007 GS 350, and I must say I truly love driving this car, it has a great ride. It feels different very our GS 300. I spent the majority of the day at the dealership awaiting my husband to get there, and Richard Lafaye was there with me every step of the way, he test drove both cars, the 2006 GS 300 and 2007 GS 350 with me and explained the difference in both cars, and because I was undecided because I love the color on one of them, but the other had more features, he made the decision easier for me to pick. He even invited me to have lunch with him, which was very thougtful. Purchasing a car can be very stressful, but Richard LaFaye made it very easy, and enjoyable. He has a great personality and is very honest, which is what I can appreciate as a customer. We will definatley purchase from him again, and refer friends and family to him if they are in the market of buying a Lexus. More

My wife and I went to look at IS250s last weekend just to price cars and get an understanding as to what was available. Mark Fisher was an excellent person to work with. He showed us our options on the IS price cars and get an understanding as to what was available. Mark Fisher was an excellent person to work with. He showed us our options on the IS and ES models and took us for a test drive in both cars. He was not your typical agressive Sales consultant and was aware that we were just looking around. Within a couple of hours, he knew everything about my family and vice versa. Needless to say we drove home in our 2009 IS that afternoon and we were very satisfied with the price and the service we received. I received (what I thought) great service when buying a car from BMW the week before but by dealing with Mark, I am convinced that my next car will be a Lexus and I will definitley seek out Mark for that purchase. More

My experience at Lexus of Tampa Bay was nothing short of outstanding. Within seconds of walking in the door I was greeted and introduced to Richard. After a brief description of what I was looking for he outstanding. Within seconds of walking in the door I was greeted and introduced to Richard. After a brief description of what I was looking for he had me out test driving a 2010 Lexus IS 250. He was extremely knowledgeable about the car and went above and beyond to make sure I knew all the features of the car. Never once was I pressured to buy, and in fact Richard even gave me directions to another dealership. Richard and the whole staff made my experience both personable and enjoyable. I am now enjoying my new Lexus and couldn't be more satisfied. More

This is the second Lexus LS that Joe has sold to us. Never once have we ever felt pressured to buy at any time we were in the dealership. The service has always been perfect, and our service advisors ha Never once have we ever felt pressured to buy at any time we were in the dealership. The service has always been perfect, and our service advisors have always been better than helpful. Everyone goes above and beyond just to make our experience the best it's ever been. I have refered friends of mine and will continue to do so. More

Marc was a pleasure to work he was patient with me in my adventure in looking and purchasing a slightly used car. The customer service is impeccable. I didn't feel pressure to buy, it felt more like Marc wa adventure in looking and purchasing a slightly used car. The customer service is impeccable. I didn't feel pressure to buy, it felt more like Marc was trying to help me come up with a solution vs. trying to sell me a car. I will definitely send more customers to Lexus of Tampa Bay way as my experience was flawless. More

Manny was great with me and my wife, never putting pressure on us throughout the process. It was a great experience with great results that both the dealership and I walked away winners. One of the fi pressure on us throughout the process. It was a great experience with great results that both the dealership and I walked away winners. One of the first times I can remember where my wife enjoyed the experience and we didn’t have buyer’s remorse. More

I went to Lexus of Tampa Bay knowing exactly what car I wanted but having no intention of buying it at that moment. Within minutes of walking in I was greeted by someone who immediately set me up with Rich wanted but having no intention of buying it at that moment. Within minutes of walking in I was greeted by someone who immediately set me up with Richard. Soon after that I was already test driving a new Lexus RX 350. The test drive was amazing. I had learned so much more about the car than I thought I knew and was immediately sold. After the test drive was over I was ready to buy. I was set up with Richard and another gentlement who went over pricing with me and was able to negotiate a fair deal. I got a great price on my trade in and drove away a very happy lady in my new RX 350. I have had my car for a few months now and I absolutely love it. There is nothing like driving a Lexus. I have bought several cars before and I have never been treated as good as I was at the Lexus dealership. They made me feel important and rescpected and I will continue to recommend them in the future to all of my family and friends. More

I have to say that my wife and I have owned Mercedes,BMW's, Cadillac.s and Lincoln's, and after driving a Lexus I realized I had found the car of my dreams. My first impression when I walked in Mercedes,BMW's, Cadillac.s and Lincoln's, and after driving a Lexus I realized I had found the car of my dreams. My first impression when I walked in the door was that this dealership really cares about the customer. I was greeted at the door by the gentleman who ended up being my salesman. He wasn't like your stereo typical salesman. He was humble,courteous and caring. Not one time did I feel pressured to purchase a vehicle. My wife and I have bought over a dozen and a half cars and not once did we receive service like Lexus of Tampa provides. They ( Richard Lafay and Hank Gabriel) cared about ME;not making a sale. I'm a psych therapist, and I have a good ability to read people and their personality's and in my professional opinion those two men are stand up guys who tak pride in what they do. I want to acknowledge the whole staff also. From the front desk clerk to the service men and the finance manager. They all were AMAZING!!!! I'm not writing this letter to sell cars, but to give thanks to the people at Lexus of Tampa. From start to finish all my needs were met and more. They did things for me that are unheard of in the car business. Working on price, doing upgrades at discount, spending as much time as needed to make sure I know exactly how to use my vehicle and many many other things that i prefer to leave out, but know they do for ALL customers. I have spent allot of time at all of the dealerships in Tampa and I have never seen the customers inside as happy as what I witnessed while I was there. In closing, thank you to Lexus of Tampa for caring so much about my wife and I. P.S I decided to try Lexus of Tampa out after my wife came home with a new car and told me the experience she had. I decided to get rid of my Cadillac Escalade that I thought I loved, but now realize I was miserable. Thank you Christopher J Bettura More