Lexus of Tampa Bay

Don't Stand Behind Faulty Design I have a 2006 Lexus that has had problems for the last several years. The lights on the dash intermittently come on and off and it has a very poor id I have a 2006 Lexus that has had problems for the last several years. The lights on the dash intermittently come on and off and it has a very poor idle. Sometimes, the car takes a while to even drive because of the poor idling and stalling. I've taken it to them several times over the course of the last two years but the lights weren't on when it arrived and they told me unless the lights are on, we can't see what the problem is. I don't live near the dealership so everytime the lights came on by the time I scheduled an appt, the lights were off. Finally, my local service man told me to bring it in when the lights came on and he would scope it for me. The lights came on again and stayed on. Took it to the local guy who told me what the problem was and said there was a service bulletin and an extended warranty for unlimited mileage and 7 year extension, naturally, of which I'm just outside of that warranty period. I only have 50K miles on this car. Lexus denied the claim even though they were well aware that the piston system in all these cars were faulty and why they were forced to extend the warranty. I'm considering a class action as I've since found many many people with this problem and Lexus has refused to fix it. I thought that we would have been better at taking care of their customers. Will NOT be purchasing another Lexus and especially from this dealership. More

The Perfect Experience I started communication with Lexus of Tampa Bay through email and they were extremely quick to respond and fluid within their salespeople helping resp I started communication with Lexus of Tampa Bay through email and they were extremely quick to respond and fluid within their salespeople helping respond when one was busy. I had received multiple responses from my salesman Nicholas Otero after business hours even though he did not have to. He made my experience with Lexus of Tampa Bay one to remember. The negotiations were easy, the facilities were flawless, the staff was professional. I had an unforgettable experience with Lexus of Tampa Bay and would recommend them, but mostly my salesman Nicholas Otero to anybody. More

All the nasty tricks Been buying cars for 57 years, so I've been (mis)treated to most of the auto industry's nasty tricks. Lexus of Tampa Bay hardly missed a nasty trick w Been buying cars for 57 years, so I've been (mis)treated to most of the auto industry's nasty tricks. Lexus of Tampa Bay hardly missed a nasty trick when my wife and I went to purchase a used Volvo. We owned a like-new 2005 Honda S2000 - a truly high performance, genuine sports car very much in demand by young men (I'm 77 going on to 29!) so this car can be re-sold quickly, and very profitably. So here's the sad rip-off story. 1) Larry low-xxxxx the trade. As proof of the low-ball, 5 days later I sold the S2000 to local dealer for 45% more than Larry's offer. Lexus, after my complaint to Autonation - the corporate parent - admits "Larry made a mistake. Sure!!! The mistake was failing to figure out that us old folks know when we're being robbed at pencil point! 2) The Volvo has about $1,500 of undisclosed damage to front bumper valence. It's a good laugh in hind sight after hearing how their used cars go through a multipoint inspection. Sure, but do they get repaired? 3) they try to slide in an extra $900.00 of upholstery and paint protection even though I specifically told the salesman I do not pay for such rip-offs. Read my lips - I told you I'm a retired Wall Street Financial Analyst so I know when you are trying to foist $10.00 worth of Scotch Guard and Aerospace 300 off on me for $900 bucks. That's a known industry abuse and plain stupid salesmanship to boot. 4) they tell my wife the S2000's front tires are worn out. I had local Honda dealership inspect the S2000 one week prior to visiting Lexus of Tampa. I had the print out in the Honda showing 50% life remaining on the front tires. This one amounts to factual, provable mis-statement of fact!. 5) Larry refused to budge one $ on price of the Volvo, so we walked. Next morning Larry callsed to ask what they can do on price to get a sale. The answer is not fit to print. 6) Autonation corporate customer relations department refuses to answer repeated calls with my specific requests (3 times) for a call-back. As a retired Wall Street Guru who analyzed corporations around the globe for 40 years, I think I'm qualified to give Autonation, and this dealer, a solid SELL AND RUN FOR YOUR LIFE rating. More

Love Our Lexus #1 Choice over the Infiniti & Acura! My husband and I just purchased a Lexus IS 250, and I must say this was the best car buying experience I've ever encountered in all the years of our c My husband and I just purchased a Lexus IS 250, and I must say this was the best car buying experience I've ever encountered in all the years of our car purchasing! Loren Shinault and Josh Foster, and the finance manager are just AWESOME, I'm so happy with the outstanding service provided by the most friendly, intelligent, caring individuals who really gets the job done! When they say they are there to make you happy, and will do what it takes to make this a memorable experience, they will do just that! I love these guys, I pray that God will continue to bless them and make their paths just as smooth in their future endeavors! I've been driving around showing off my new car, and I just had to stop and take this time out to commend these guys because again these guys are AWESOME!!! XOXO! More

last day of lease promo, just before closing I came into dealership about 30min before closing. They rushed to it. found me the color and model I wanted. They stayed late and made sure I had my c I came into dealership about 30min before closing. They rushed to it. found me the color and model I wanted. They stayed late and made sure I had my car. Very, very nice about it. When I wanted to return the next day with someone to drive my old car home, they wouldn't hear of it, they had it delivered to my home [ I live in New Port Richey, quite a haul]. More

Internet ad not honored Our sale person was nice and pleasant. In the end not a very good experience with Lexus of Tampa Bay. Went to Lexus of Tampa Bay on Sunday Oct 19, 2 Our sale person was nice and pleasant. In the end not a very good experience with Lexus of Tampa Bay. Went to Lexus of Tampa Bay on Sunday Oct 19, 2014 with an internet print out of the ad a 2015 is250 looked at and test drove the vehicle. Contacted the our Lexus sale person on Tuesday Oct 21, 2014 with interest in getting the vehicle wanted to know all the figures. The dealership decided they did not want to honor their ad because someone made a mistake in the ad and wanted to charge a higher price. Of course when a business is as large as Autonation you really don't care about these things. Reviews mean nothing. More

Purchased a used Cadillac CTS I am very skeptical when it comes to dealerships. I recently started looking to buy a new vehicle and went to a couple dealerships around Tampa only t I am very skeptical when it comes to dealerships. I recently started looking to buy a new vehicle and went to a couple dealerships around Tampa only to walk away with a bad experience or them trying to play games. My experience with Lexus of Tampa Bay was absolutely the best I have ever had. I did not feel pressured and felt like they gave me the best deal they possibly could. I bought my car from Renato on their previously owned lot and he has been absolutely amazing even after I signed the papers and drove my car home. I went in that day just to look at a car they had on the lot without the intention of buying, but they offered me a deal I could NOT refuse. They also promised to fix a few things on the car that needed fixed and as soon as they received the parts they worked with me to get my car in for service. Alex in the service department there is just as great. I was sitting there while he went to bring my car to me and I had 3 employees get up from there desks to ask if I had been helped or needed anything. Even when I was picking up my car Renato came over to the service department to make sure everything was completed to my satisfaction. Lexus of Tampa Bay should definitely be 1st. on your list when buying a new or used vehicle. If your in the market for a used car please stop by and ask for Renato, I can't say enough about my experience with him. Thanks Lexus of Tampa Bay. More

Purchased my new Lexus ES350 2 weeks ago at Lexus of Tampa. I was there 11 years ago and due to bad service I walked out and bought my Lexus somewhere else. This time around I met Moe Awada my sales Tampa. I was there 11 years ago and due to bad service I walked out and bought my Lexus somewhere else. This time around I met Moe Awada my sales associate who was very professional, knowledgeable, answered all my questions and made my very comfortable. Moe along with Ed - sales manager and Serhat- finance manager made the car buying process very enjoyable and hassle free. I recommend Moe and this dealership to anyone who is looking to buy Lexus. I love my new ES and will be back again. More

I had been all over the Tampa Bay area looking for a reasonable priced upgrade to my vehicle with a fair trade in value. I was so sick of the pressure and "fake-ness" I constantly felt from all the deal reasonable priced upgrade to my vehicle with a fair trade in value. I was so sick of the pressure and "fake-ness" I constantly felt from all the dealerships I was checking out. And they all kept trying to make me buy a brand new vehicle then wouldn't stop calling everyday. That was until I me Jeanette Fernandez at Lexus of Tampa Bay. She was incredibly easy going, attentive, and knowledgable. She made you feel at home and talked to you as a human being not as a dollar sign. I would and will be recommending my friends to contact her especially if you to are looking for a solid used upgrade. Great job overall and shout outs to Josh Foster for tirelessly working with us to achieve affordability for my budget! More

Of the several other dealerships I could have shopped, I selected Lexus of Tampa Bay. This is the 4th LS 460 I've leased thru Lexus of Tampa Bay. I was assisted in this transaction by Jeff Zimmer and Steve selected Lexus of Tampa Bay. This is the 4th LS 460 I've leased thru Lexus of Tampa Bay. I was assisted in this transaction by Jeff Zimmer and Steve Hornisberg which proved to be the most helpful and caring help of all of my past experiences. My questions and concerns were quickly and accurately answered and to my satisfaction. I would highly recommend either Jeff or Steve to anyone wanting a considerate and timely assistance in a transaction. More