Lexus of Tampa Bay

Absolutely the worst car buying experience I've ever had in my 50 years. The buying experience itself was mediocre at best, as the salesmen (we had two different ones on two separate trips) were lukewarm to in my 50 years. The buying experience itself was mediocre at best, as the salesmen (we had two different ones on two separate trips) were lukewarm to any requests for information. However, the pain of choosing a vehicle and negotiating a price paled in comparison to the travesty that was signing the papers. We arrived on time and were told the finance person was busy with another customer and would be with us shortly. One and a half hours later we were still waiting for her. All that time our salesman would stop in on us approximately every ten minutes to try to get us to agree to buy one of their upsell items. They literally would not let us leave until we agreed to buy something from them in addition to the car. I would have gotten up and left except they already had our trade in back in the service bay. Finally we agreed to the cheapest upsell on the list (I have no idea what it was because I know I'll never use it) just to get them to finalize the deal. Once we agreed to buy an upsell item the finance lady was with us in less than 5 minutes. What a coincidence! I absolutely, positively, under no circumstances will ever buy from this dealer ever again, and in fact will never buy a Toyota/Lexus ever again (this is my third). The taste in my mouth is that bad. More

Most excellent experience I have had in purchasing a vehicle. I have been a loyal Toyota customer since 1983 and was not actively looking to buy a Lexus until Omar Rodriguez demonstrated the 2012 Lexus vehicle. I have been a loyal Toyota customer since 1983 and was not actively looking to buy a Lexus until Omar Rodriguez demonstrated the 2012 Lexus RX 350. Even though the technology in this vehicle was a little overwhelming Omar's expertise and teachning ability convinced me to "break up" with Toyota and go with the Lexus! Omar has a customer for life! More

I was shopping for a certified pre-owned Lexus I did not end up buying a car from this dealership and all my dealings were long-distance by telephone and e-mail. But David Gatchell was most helpful in provi end up buying a car from this dealership and all my dealings were long-distance by telephone and e-mail. But David Gatchell was most helpful in providing full information about the vehicle in which I was interested, detailed descriptions of the exterior and interior condition, including blemishes, and service records. He was responsive, but not intrusive. In the end, I decided to buy a different type of vehicle, but had this dealer had one in stock, I would not have hesitated to buy it based solely on Mr. Gatchell's representations. More

I waited a month from the time my current vehicle was a total loss, to the time I purchased my beautiful Lexus IS350. In that month I went to several dealers to look at both BMW's and Lexus vehicles. I w total loss, to the time I purchased my beautiful Lexus IS350. In that month I went to several dealers to look at both BMW's and Lexus vehicles. I was so sure I would be buying a BMW but I have to say, that Lisa H's customer service and the information regarding the vehicle were key in my choosing a Lexus over a BMW. I had expressed to her what I was looking for approximately 3 weeks prior and when she was able to locate a vehicle that she thought would meet my needs, she immediately contacted me and she was spot on with identifying my needs and what I would like. Once again, I am thankful to the staff at Lexus of Tampa Bay for a wonderful car buying experience. More

Third Lexus from this store and have always been satisfied with their professional treatment. My wife and I will mot certainly return again for our next Lexus. satisfied with their professional treatment. My wife and I will mot certainly return again for our next Lexus. More

our dealers was outstandingly friendly, he always was courteous and always tried his very best to answer our questions and concerns. Naaman was also extremely descriptive which was very useful. We are ve courteous and always tried his very best to answer our questions and concerns. Naaman was also extremely descriptive which was very useful. We are very pleased with our purchase! More

We have just leased our third Lexus, with Esther Ortiz as our 'advocate' each time. She is more than a salesperson at Lexus of Tampa Bay. She is a model of fairness, friendliness, and true concern as she has our 'advocate' each time. She is more than a salesperson at Lexus of Tampa Bay. She is a model of fairness, friendliness, and true concern as she has helped us secure the car we wanted at a price we could afford and enjoy. Further, all associates we have had interactions with at this dealership have been outstanding. We would also like to mention Ginger Williams, our contact person in the service department, as another truly outstanding associate in our eyes. She has always made us feel comfortable and confident that all service we receive at Lexus of Tampa Bay is top notch and reliable. This dealership is excellent and we recommend it to anyone looking for a great car buying experience! Stevn and Suzanne Walden More

We have been coming here to buy our Lexus's for the past ten years since we moved to Florida. We thought of switching this year to a Chrysler 300 and Joe made us deal we couldn't refuse and kept us in a Lex ten years since we moved to Florida. We thought of switching this year to a Chrysler 300 and Joe made us deal we couldn't refuse and kept us in a Lexus once again. Wonderful service here. More

We had the best car buying experience with Mark Duprey. He was recommended to us by another dealership when we mentioned we would also be looking at Lexus. He has been with Lexus for many years and is extr He was recommended to us by another dealership when we mentioned we would also be looking at Lexus. He has been with Lexus for many years and is extremely knowledgable not only regarding all Lexuw models, but competitor vehicles as well. What a relief not to have a high pressure, pushy sales person. He is quite the opposite, very personable and his initial questions revolved around what we were looking for and our goals, not what kind of financing we were looking at or if we were making a trade. I was very comfortable working with him. We originally came in looking at new vehicles, but wanted to consider used as well. He was eager to show us all of our options. Before we walked out onto the used lot he had a list of all used cars and their features. He was careful to pay attention to what was important to us. For example, even though we didn't mention that navigation was important (because we never had it before and forgot it was an option we wanted)he took the time to ask. We ended up finding a beautiful GS 350. If you go to Lexus of Tampa Bay, I recommend you ask for Mark. This is our first Lexus purchase. More

Great experience and very professional. I felt really knowledgeable about all the features after Manny explained to me. I love my new car and it was very pleasant to do business with Lexus of Tampa Bay. knowledgeable about all the features after Manny explained to me. I love my new car and it was very pleasant to do business with Lexus of Tampa Bay. More