Lexus of Tampa Bay

this being my 4th lexus i cant imagine driving anything else but a lexus i love my new 2011 is250!! everyone from sales to service is great and friendly and BEN IS THE BEST :) and iam anxios awaiting for t else but a lexus i love my new 2011 is250!! everyone from sales to service is great and friendly and BEN IS THE BEST :) and iam anxios awaiting for the release of the new GS next year! i love the staff they are friendly nice and always willing to help and the service drive is always a great experience always fast and ready to greet you and mike manzi is the best service mngr anyone can ask for =) More

Richard LaFay was a joy to work with, and we would recommend both Richard and Lexus of Tampa Bay to anyone. Customer Service was superior and the entire buying process was actually enjoyable. The took recommend both Richard and Lexus of Tampa Bay to anyone. Customer Service was superior and the entire buying process was actually enjoyable. The took care of our every need from the first moment we walked through the doors to even after we purchased the car. Everyone was great. More

Excellent customer service is NOT dead in America! Lexus of Tampa Bay exemplifies all that is right with a business: they are thoughtful and courteous, they have excellent products at fair prices, and they of Tampa Bay exemplifies all that is right with a business: they are thoughtful and courteous, they have excellent products at fair prices, and they KNOW their business. I purchased my Lexus 450H at this dealership, and I service it here as well. When I am there, my salesperson, Richard LaFay, is always friendly and wants to know how he can help. The service people are excellent, also. I was greeted right on time for my service repair appointment, had a seat and made a delicious cup of coffee in their luxurious waiting area, used their wifi, and within almost no time, my car was ready. Having continuous questions about how to use the bluetooth on my phone is not a problem; Richard is always so welcoming and knowledgeable. He really is a wizard at helping me with any technological gadgetry on my new Lexus. Having him as my salesperson was a true stroke of luck for me! I would recommend this dealership, and especially Richard LaFay to any of my good friends and family. More

It's not the sale but the follow up after the sale that counts. Richard has always been a straight shooter from the beginning but I'm more impressed with his follow up since purchasing my vehicle 3 months counts. Richard has always been a straight shooter from the beginning but I'm more impressed with his follow up since purchasing my vehicle 3 months ago. He has provided great service and will continue to get my business as well as my referrals. If you want a varisty player and a varsity experience Richard is your man. More

Our new car buying experience at this dealership was outstanding, from the minute we entered (we called Richard ahead) to the time we closed on the new vehicle. Everyone was very straight forward and h outstanding, from the minute we entered (we called Richard ahead) to the time we closed on the new vehicle. Everyone was very straight forward and helpful, from the car appraiser on our trade-ins to the sales manager and of course Richard. Even with all the many dealings on New Years Eve, our transaction was handled extremely well. Thanks, guys, for all your assistance! More

My husband and I had been looking for another car to purchase. We already had a 2000 GS 300, and we both really enjoy the car. So we decided to purchase another Lexus about a month 1/2 ago, because of t purchase. We already had a 2000 GS 300, and we both really enjoy the car. So we decided to purchase another Lexus about a month 1/2 ago, because of the craftmanship, liability, and customer service. We feel that Lexus is very reasonable when it comes to service, they don't try to overcharge you because you are driving a lexus, like some other dealerships. When we went into the dealership we was approached by a salesman by the name of Richard LaFaye, and was very pleased with his approach, he was very kind and explained everything in detail to us in regards to the car we were interested in. I told my husband that I know we already have a Lexus, but I enjoy the car so much that I would like to have another one. So a week later we went back and brought a 2007 GS 350, and I must say I truly love driving this car, it has a great ride. It feels different very our GS 300. I spent the majority of the day at the dealership awaiting my husband to get there, and Richard Lafaye was there with me every step of the way, he test drove both cars, the 2006 GS 300 and 2007 GS 350 with me and explained the difference in both cars, and because I was undecided because I love the color on one of them, but the other had more features, he made the decision easier for me to pick. He even invited me to have lunch with him, which was very thougtful. Purchasing a car can be very stressful, but Richard LaFaye made it very easy, and enjoyable. He has a great personality and is very honest, which is what I can appreciate as a customer. We will definatley purchase from him again, and refer friends and family to him if they are in the market of buying a Lexus. More

My wife and I went to look at IS250s last weekend just to price cars and get an understanding as to what was available. Mark Fisher was an excellent person to work with. He showed us our options on the IS price cars and get an understanding as to what was available. Mark Fisher was an excellent person to work with. He showed us our options on the IS and ES models and took us for a test drive in both cars. He was not your typical agressive Sales consultant and was aware that we were just looking around. Within a couple of hours, he knew everything about my family and vice versa. Needless to say we drove home in our 2009 IS that afternoon and we were very satisfied with the price and the service we received. I received (what I thought) great service when buying a car from BMW the week before but by dealing with Mark, I am convinced that my next car will be a Lexus and I will definitley seek out Mark for that purchase. More

My experience at Lexus of Tampa Bay was nothing short of outstanding. Within seconds of walking in the door I was greeted and introduced to Richard. After a brief description of what I was looking for he outstanding. Within seconds of walking in the door I was greeted and introduced to Richard. After a brief description of what I was looking for he had me out test driving a 2010 Lexus IS 250. He was extremely knowledgeable about the car and went above and beyond to make sure I knew all the features of the car. Never once was I pressured to buy, and in fact Richard even gave me directions to another dealership. Richard and the whole staff made my experience both personable and enjoyable. I am now enjoying my new Lexus and couldn't be more satisfied. More

This is the second Lexus LS that Joe has sold to us. Never once have we ever felt pressured to buy at any time we were in the dealership. The service has always been perfect, and our service advisors ha Never once have we ever felt pressured to buy at any time we were in the dealership. The service has always been perfect, and our service advisors have always been better than helpful. Everyone goes above and beyond just to make our experience the best it's ever been. I have refered friends of mine and will continue to do so. More

Marc was a pleasure to work he was patient with me in my adventure in looking and purchasing a slightly used car. The customer service is impeccable. I didn't feel pressure to buy, it felt more like Marc wa adventure in looking and purchasing a slightly used car. The customer service is impeccable. I didn't feel pressure to buy, it felt more like Marc was trying to help me come up with a solution vs. trying to sell me a car. I will definitely send more customers to Lexus of Tampa Bay way as my experience was flawless. More