Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lexus of Tampa Bay

Tampa, FL

Overview
Reviews
Vehicles
4.7
1,437 Reviews
Lexus of Tampa Bay is your local destination for new Lexus vehicles and pre-owned cars in Tampa. Our showroom features one of the largest inventories of new Lexus cars and SUVs in the Tampa area, as well as a large selection of premium pre-owned vehicles. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in Tampa, located off 580 on W Idlewild Ave.
Contact Dealership
View Awards

5852 North Dale Mabry

Tampa, FL

33614

Directions

By Type

Showing 1,437 reviews

May 09, 2024

I have had multiple bad experiences with the sales and service department. Even though it is the closest dealership to my home, I will never return to the dealership again for any reason. More

by Jess Ricecracker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joseph Jordan
Report | Print
May 10, 2024 -

Lexus of Tampa Bay responded

Hi Jess, we would like to get some more details about your experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (813) 365-7152 to discuss what we can do to help.

May 02, 2024

My service agent, Scott, was pleasant, helpful, and informative. I always appreciate the care I receive at the dealership. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
May 06, 2024 -

Lexus of Tampa Bay responded

Hi Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

May 01, 2024

Sydney is phenomenal! She’s the only female service advisor and it’s nice to be able to talk to someone woman to woman. She’s helpful and informative, a definite asset to More

by fldemolayssh1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Threadgill
Report | Print
May 04, 2024 -

Lexus of Tampa Bay responded

Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 19, 2024

Professionalism in its highest form. GREAT JOB! Quality service and friendly staff . Thank you, Mj! More

by tcbrown42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MJ
Report | Print
Apr 21, 2024 -

Lexus of Tampa Bay responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

April 19, 2024

I had the pleasure of having Sydney Threadgill as my service associate. She was very personable and professional. The whole experience was very positive. More

by ltmanelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Threadgill and Matthew Robinson (tec)
Report | Print
Apr 21, 2024 -

Lexus of Tampa Bay responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 15, 2024

Once they have the deal closed and money in their hands. .. the customer service and support ends. Still waiting for our permanent tag and second key FOB 36 days. I only wish they provide minus stars bec More

by jhooks12212012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Max, Finance Mgr and Nick
Report | Print
Apr 18, 2024 -

Lexus of Tampa Bay responded

Hi, we appreciate you taking the time to respond. The staff at Lexus of Tampa Bay take our reviews very seriously. Please call our General Manager at (813) 365-7152 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 14, 2024

Salesman great. Paperwork very slow. No reason to take 3 hours on trade in and cash sale. More

by Kharris2383
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben was salesperson and was great!
Report | Print
Apr 16, 2024 -

Lexus of Tampa Bay responded

Hi, thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 12, 2024

Excellent service, selection, and professionalism. Would recommend to friends and family. Comfortable and caring staff. More

by ronaldfanelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike (sales)
Report | Print
Apr 14, 2024 -

Lexus of Tampa Bay responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

April 09, 2024

LaVance was great to work with, he found the exact car we wanted. The experience with everyone was smooth. More

by Tracy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaVance Collier, Don't know business man's name.
Report | Print
Apr 11, 2024 -

Lexus of Tampa Bay responded

Hi Tracy, thank you for sharing your positive experience! If you need more help, our team is available to talk -- safe travels!

April 08, 2024

I came in today to trade in my 2017 ES 350 for another ES 350 (2021). I had a great purchasing experience with Johannes Hailu, with the first purchase, so it was a no brainer to work with him again. Everyone More

by csaunders59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johannes Hailu
Report | Print
Apr 11, 2024 -

Lexus of Tampa Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

1
...
15
16
17
...
144