Lexus of Tampa Bay

After dealing with how other Lexus dealerships handle logistics, this one has me a bit perplexed. First, I tried to be diligent and when I first got a job transfer to Tampa I visited the service departme logistics, this one has me a bit perplexed. First, I tried to be diligent and when I first got a job transfer to Tampa I visited the service department on my way to work to see how the shuttle service worked there. I asked the gentleman what time the shuttle driver started, and he said 9 am. I said ok well I can’t drop off my car before work, perhaps I could bring it on my break and then just get a shuttle here from work at the end of the day. He said that would work out great. I scheduled service on 9/18 to get serviced and when I arrived during my lunch break I was told the shuttle driver called in sick. When I asked how this works the tech just shrugged, so I left. When I returned to work, I scheduled another appointment for 9/24. In the notes I specified that I would need the shuttle from the dealership to my work during my break, and a shuttle back from my work at about 5:20 to get to the dealership. When I called the dealership this morning to find out if the shuttle driver called in sick or not, I was informed that the driver’s hours are between 9 and 4. Here is where I begin to be perplexed. How do I get my car serviced on a work day? I work from 8:15 to 5:15. I know the dealership doesn’t make accommodations for a loaner for every type of service, so what else do I do? Do I have to pay for a ride service? Also, what is the point of the comment box if no one is going to review the info to see if what I need is even possible? So, not knowing how to deal with this I cancel my appointment with the young lady who gave me the shuttle driver’s hours. So, during my break on the same day, I call to speak to a service manager to give feedback. He then graciously offers a loaner that will be set aside if I can come up there. So, I go. I pull up to the drive and tell an attendant what’s going on, mind you I’m on break and made them aware my time was very limited. My initial service advisor was busy and I waited 20 minutes for them to find one. By the time one finally came out, I knew getting loaner paperwork done and retuning to work on time were not both going to happen, so I chose my job and left again with my vehicle unserviced. I wish there was information when booking the appointment showing what transportation offerings are available and when. Everyone I have spoken with has been nice and respectful, just not useful. For a service department of such a respected brand, I have yet to see near the level of service I have received at other dealerships. I have yet to actually speak for more than 5 seconds to an actual advisor. I will give credit to the service manger for trying, but the support staff just couldn’t work it out. I’ll update once I actually have a service experience here, but so far there’s been none to experience. More

Worst experience buying a car of my life. I will never buy a car from Autonation again. Car needs a new roof and engine work, online car shopping is a very bad idea! They will not answer call I will never buy a car from Autonation again. Car needs a new roof and engine work, online car shopping is a very bad idea! They will not answer calls, emails or texts. Even while under warranty! Complete fraud! More

Abdiel Tirado did a great job going over the features of the 2022 Lexus Rx350. the 2022 Lexus Rx350. More

EZ was fantastic to work with! Contacted him about a specific vehicle and we had the deal wrapped up before I got to the dealership. Contacted him about a specific vehicle and we had the deal wrapped up before I got to the dealership. More

Service advisor Tyler was very good at explaining how some of the vehicle features work in the newer vehicles, helping to put me at ease in terms of my concerns on how I thought they needed to work based some of the vehicle features work in the newer vehicles, helping to put me at ease in terms of my concerns on how I thought they needed to work based on my experience with older vehicle models. More

Don't buy Lexus NX 250 premium. It has a leaking issue at the back. I purchased a brand new Lexus 2024 last year, and It had a leaking issue at the rear when I brought it to the dea It has a leaking issue at the back. I purchased a brand new Lexus 2024 last year, and It had a leaking issue at the rear when I brought it to the dealer, they said the rodent bit the rubber, but after putting all the rubber, it's still leaking, I checked, and saw the water coming from the car's body and screw. so, think twice before buying any Lexus car. More

Lexus of Tampa has been an excellent dealer to deal with for over 15 years. Ryan Russo is an exceptional service advisor. I recently bought a Mercedes and service was not on the level of Lexus. With the un for over 15 years. Ryan Russo is an exceptional service advisor. I recently bought a Mercedes and service was not on the level of Lexus. With the unbelievable maintenance cost of Mercedes maintenance, I quickly sold the Mercedes and am back in a Lexus. Part of this decision was the exceptional service I have always received at Lexus of Tampa Bay. More

First time costumer to this dealer. Great service and professional staff. Would definitely recommend them.. Great service and professional staff. Would definitely recommend them.. More

Mike Wolpoff was tremendously patience with me. ..I was so undecisive, almost lost patience with myself. No matter what, Mike patiently stuck with me, till I was able to make the final decision on ..I was so undecisive, almost lost patience with myself. No matter what, Mike patiently stuck with me, till I was able to make the final decision on what I wanted/needed to do. Also, in partnership with the service department which is another major reason why I purchased a Lexus, David Tuan Nguyen my service consultant is awesome. Both Mike and David are understanding and very accommodating which is very important to me. Lexus of Tampa Bay has been my choice for many years. Mike and Daivd exemplify the high standard Lexus is known to maintain throughout the years. Can't say enough to show my appreciation. Sincerely. MM More

It was a great experience. They helped me with the selection of the car I wanted. They helped me with the selection of the car I wanted. More