Lexus of Tampa Bay

Lexus of Tampa bay always takes such great care of us and our vehicles. They’re service department is incredibly honest and fair, always going the extra mile to explain things and find solutions that fit our our vehicles. They’re service department is incredibly honest and fair, always going the extra mile to explain things and find solutions that fit our budget. Would highly recommend. More

They are always prompt, courtesy and nice. But wasn't satisfied this time because all my issues were not solved. I've issue with my TPS not working properly and this is second time it was che But wasn't satisfied this time because all my issues were not solved. I've issue with my TPS not working properly and this is second time it was checked and it still doesn't work and only option given was replace all my sensors for 100 dollars each, my light not on indicating a problem but as soon as i get in my car the light come on indicating issue with a sensor in tires. Not sure what to do about issue, uneasy about knowing if there is a issue with pressure in my tires. FRUSTRATING. More

Professional and personal contact. Informative and on point Can't wait to see the new renovations Informative and on point Can't wait to see the new renovations More

Very professional help by MJ on a busy Monday after Easter -- discovered a few surprise "issues" but provided a loaner car so I could make a doctor appointment after 3 hours. Easter -- discovered a few surprise "issues" but provided a loaner car so I could make a doctor appointment after 3 hours. More

Clear communication, easy access, the service was great, service took a while but was communicated beforehand so that was comforting service took a while but was communicated beforehand so that was comforting More

Dealership was very thorough and timely with my service request. The Service Advisors were excellent. request. The Service Advisors were excellent. More

Prompt response but bait and switch with all the additional added items, 5k over the advertised price. Seems like this is the new ploy for dealers to keep their listing on Cars.com as a lower price additional added items, 5k over the advertised price. Seems like this is the new ploy for dealers to keep their listing on Cars.com as a lower price than other cars. Poor trade value also. More

very good experience, with dealership, they were very helpful, getting me a salesman, as walk in with no appointment, and finding a car to purchase helpful, getting me a salesman, as walk in with no appointment, and finding a car to purchase More

Although I had to wait 30 min for my advisor after scheduling a appointment I can still say it was a great experience. scheduling a appointment I can still say it was a great experience. More

Originally there was a recall of my Lexus ES 350 to change the dashboard out because it became gummy and melted. A new dashboard was replaced free of charge and within a year it also became gummy and g change the dashboard out because it became gummy and melted. A new dashboard was replaced free of charge and within a year it also became gummy and gluey. Called Lexus about the problem and neither Lexus Of Tampa Bay corporate would honor a new dashboard. So they basically replaced one bad part with another. Went in to have my tires rotated and one of their employees left the Lugnuts off of the front tire, luckily no one in my family was injured and the car had to be towed back to the dealership four lug replacement. They don’t stand behind their product and they certainly aren’t in the category of elite. More