Lexus of Tampa Bay

I like the dealership. Service rep very good. Car was not washed well .windows cloudy. Service rep very good. Car was not washed well .windows cloudy. More

They always go one step ahead! We went there to get a replacement key that was lost and they washed and waxed the car as a courtesy. New waiting area is much more comfortable alway We went there to get a replacement key that was lost and they washed and waxed the car as a courtesy. New waiting area is much more comfortable always with a great ultra do it all coffee/ cappuccino/hot chocolate, etc machine and plenty oif snacks and drinks always available! More

The car buying experience was very good for two weeks. Then a minor problem came up with the new RX350. The doors would not lock or unlock this went on for a day and a half. I live in Port Charlottes and Then a minor problem came up with the new RX350. The doors would not lock or unlock this went on for a day and a half. I live in Port Charlottes and I mentioned that fact to Eddie and that it would not be feasible to drive to Tampa for service on the car. He said not to worry I could get it serviced at any Toyota dealer. I said that is great there is one in Venice about 25 minutes away. When the situation with the doors not locking or unlocking yesterday I called the Toyota dealership in Venice to see when I could bring it in for service. They said they would have to charge me for service I said the car is only two weeks old. They replied we are a Toyota not Lexus dealership. I was very unhappy with the situation. I called the National Lexus number and they confirmed that fact but there was a reimbursement process . I politely declined. I called Scanlon Lexus in Ft Myers and made an appointment for next Tuesday service. Everything will turn out ok I think I solved the problem my key fob I think had a bad battery so zi changed this morning and the the car has been locking and unlocking just fine all day. I anticipate that I will be able to call Scanlon Lexus on Monday morning and cancel the service appointment on Tuesday. Final thought is that salesmen should make sure they have the facts straight before they reassure customers on anything that will affect customers continuing satisfaction with the Lexus brand . I will be going to Scanlon for service on the RX350, but it is over an hour travel time when the Toyota dealer was 25 minutes Robert Werschky More

This is my first Lexus, went in for a smaller Suv that I saw on line, it was less expensive than what I purchased, I met John our sales person, he listened to what I had in mind in color and equipment an saw on line, it was less expensive than what I purchased, I met John our sales person, he listened to what I had in mind in color and equipment and the rest is history, he had everything on my list checked. John is a guy that knows his stuff and did a great job delivering. I hope to enjoy this car for a long time. More

They are currently being remolded and it is not a very pleasant experience getting my car serviced. My s/a (Dave Jones was as usual excellent. The customer waiting area was totally inadequate I will not c pleasant experience getting my car serviced. My s/a (Dave Jones was as usual excellent. The customer waiting area was totally inadequate I will not come back until they have a new costumer lounge. More

Service rep Brian Murawski was very helpful - describing in advance the work to be done and then reconfirming what was done and what to consider on my next visit. The service was performed in a timely and c in advance the work to be done and then reconfirming what was done and what to consider on my next visit. The service was performed in a timely and courteous manner. More

When my car was completed S/A told me what they did. Not during. Sat there 2 1/2 hrs. Not during. Sat there 2 1/2 hrs. More

Caleb Wilcox is an excellent salesman & asset to Lexus of Tampa Bay. This was the most pleasurable buying experience due to his being very knowledgeable & thorough throughout entire process. I would defini Tampa Bay. This was the most pleasurable buying experience due to his being very knowledgeable & thorough throughout entire process. I would definitely recommend buying a vehicle from him to my friends & family! More

Quick, easy, no pressure. This was the best car buying experience I have ever received. I bought a used 2021 Ford Mustang GT with 2200 miles. Even tho it wasn’t a Lexus, I sti This was the best car buying experience I have ever received. I bought a used 2021 Ford Mustang GT with 2200 miles. Even tho it wasn’t a Lexus, I still feel like everyone cared about me. Fair pricing with no dealer markups, unlike other dealers I tired to work with. I was given more for my 2017 Ford F-150 trade than at other dealers, including several Ford dealers. I’d recommend to anyone, from family to complete strangers. Diego and the staff are top notch and very accommodating. More

Staff is professional and informative. Alex, Service Coordinator is fantastic! Quality workmanship. Timely, honest, and kind. Alex, Service Coordinator is fantastic! Quality workmanship. Timely, honest, and kind. More