Lexus of Tampa Bay

Prompt response but bait and switch with all the additional added items, 5k over the advertised price. Seems like this is the new ploy for dealers to keep their listing on Cars.com as a lower price additional added items, 5k over the advertised price. Seems like this is the new ploy for dealers to keep their listing on Cars.com as a lower price than other cars. Poor trade value also. More

Although I had to wait 30 min for my advisor after scheduling a appointment I can still say it was a great experience. scheduling a appointment I can still say it was a great experience. More

very good experience, with dealership, they were very helpful, getting me a salesman, as walk in with no appointment, and finding a car to purchase helpful, getting me a salesman, as walk in with no appointment, and finding a car to purchase More

Originally there was a recall of my Lexus ES 350 to change the dashboard out because it became gummy and melted. A new dashboard was replaced free of charge and within a year it also became gummy and g change the dashboard out because it became gummy and melted. A new dashboard was replaced free of charge and within a year it also became gummy and gluey. Called Lexus about the problem and neither Lexus Of Tampa Bay corporate would honor a new dashboard. So they basically replaced one bad part with another. Went in to have my tires rotated and one of their employees left the Lugnuts off of the front tire, luckily no one in my family was injured and the car had to be towed back to the dealership four lug replacement. They don’t stand behind their product and they certainly aren’t in the category of elite. More

I like the dealership. Service rep very good. Car was not washed well .windows cloudy. Service rep very good. Car was not washed well .windows cloudy. More

They always go one step ahead! We went there to get a replacement key that was lost and they washed and waxed the car as a courtesy. New waiting area is much more comfortable alway We went there to get a replacement key that was lost and they washed and waxed the car as a courtesy. New waiting area is much more comfortable always with a great ultra do it all coffee/ cappuccino/hot chocolate, etc machine and plenty oif snacks and drinks always available! More

The car buying experience was very good for two weeks. Then a minor problem came up with the new RX350. The doors would not lock or unlock this went on for a day and a half. I live in Port Charlottes and Then a minor problem came up with the new RX350. The doors would not lock or unlock this went on for a day and a half. I live in Port Charlottes and I mentioned that fact to Eddie and that it would not be feasible to drive to Tampa for service on the car. He said not to worry I could get it serviced at any Toyota dealer. I said that is great there is one in Venice about 25 minutes away. When the situation with the doors not locking or unlocking yesterday I called the Toyota dealership in Venice to see when I could bring it in for service. They said they would have to charge me for service I said the car is only two weeks old. They replied we are a Toyota not Lexus dealership. I was very unhappy with the situation. I called the National Lexus number and they confirmed that fact but there was a reimbursement process . I politely declined. I called Scanlon Lexus in Ft Myers and made an appointment for next Tuesday service. Everything will turn out ok I think I solved the problem my key fob I think had a bad battery so zi changed this morning and the the car has been locking and unlocking just fine all day. I anticipate that I will be able to call Scanlon Lexus on Monday morning and cancel the service appointment on Tuesday. Final thought is that salesmen should make sure they have the facts straight before they reassure customers on anything that will affect customers continuing satisfaction with the Lexus brand . I will be going to Scanlon for service on the RX350, but it is over an hour travel time when the Toyota dealer was 25 minutes Robert Werschky More

This is my first Lexus, went in for a smaller Suv that I saw on line, it was less expensive than what I purchased, I met John our sales person, he listened to what I had in mind in color and equipment an saw on line, it was less expensive than what I purchased, I met John our sales person, he listened to what I had in mind in color and equipment and the rest is history, he had everything on my list checked. John is a guy that knows his stuff and did a great job delivering. I hope to enjoy this car for a long time. More

They are currently being remolded and it is not a very pleasant experience getting my car serviced. My s/a (Dave Jones was as usual excellent. The customer waiting area was totally inadequate I will not c pleasant experience getting my car serviced. My s/a (Dave Jones was as usual excellent. The customer waiting area was totally inadequate I will not come back until they have a new costumer lounge. More

Service rep Brian Murawski was very helpful - describing in advance the work to be done and then reconfirming what was done and what to consider on my next visit. The service was performed in a timely and c in advance the work to be done and then reconfirming what was done and what to consider on my next visit. The service was performed in a timely and courteous manner. More