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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
873 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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873 Reviews of Lexus of Thousand Oaks

October 02, 2024

My visit yesterday was easy, fast and enjoyable. The shuttle back to work and later in the day was so quick and my visit and assistance with Forest was very pleasant and friendly and professional. More

by Cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest in Service, Nick Falsafi
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Oct 02, 2024 -

Lexus of Thousand Oaks responded

Cheri, we're delighted to hear that your visit was smooth and enjoyable at Lexus of Thousand Oaks. Thanks for sharing your positive experience with Forest and our shuttle service!

September 29, 2024

The service manager, Justin, was great! Yobi was rude and disrespectful. He kept arguing with me and telling me I was wrong. More

by FayT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Oct 01, 2024 -

Lexus of Thousand Oaks responded

Fay, we're glad to hear Justin provided great service but sorry to learn about your negative experience. Your feedback is important and will be addressed by our team at Lexus of Thousand Oaks. Thank you for bringing this to our attention, and if you would like to discuss anything, please reach out! Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

September 28, 2024

I have bought 2 used Lexus vehicles from other locations and have had great services experiences. I love my Lexus Vehicles and love the service department at Thousand Oaks. Friendly service and the staff More

by Rickd702001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
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Sep 30, 2024 -

Lexus of Thousand Oaks responded

Rick, we're delighted to hear that you love your Lexus vehicles and have had great service experiences with us at Lexus of Thousand Oaks. Thanks for the kind words about our friendly staff!

September 28, 2024

Very friendly, did the standard maintenance service , was ready to sooner than expected. Plus they have really good coffee More

by Mcelyeajp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
Report | Print
Sep 30, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that you had a positive experience with our friendly team at Lexus of Thousand Oaks and enjoyed the coffee! Thanks for sharing your feedback.

September 28, 2024

My experience at Thousand Oaks Lexus dealership was exceptional as always. Jonathan was knowledgeable, efficient and friendly. I have been going to this Lexus dealer for over 20 years and they never di More

by Drelyea467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Sep 30, 2024 -

Lexus of Thousand Oaks responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that Jonathan and our team at Lexus of Thousand Oaks continue to provide exceptional service. We look forward to serving you again in the future!

September 25, 2024

I am always completely satisfied with the service that Lexus of Thousand Oaks give me - to name some are their promptness, loaner service, discount offers, car wash. More

by graceherrera3r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Sep 25, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your satisfaction with Lexus of Thousand Oaks! We're glad to hear that our prompt service, loaner options, discounts, and car wash meet your expectations. We appreciate your continued support!

September 25, 2024

Jonathan was very professional, courteous and attentive. Kept me informed of the progress of my service. More

by gennykeller
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Lora Baworouski
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Sep 25, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your positive experience! We're glad to hear Jonathan provided professional and attentive service at Lexus of Thousand Oaks. We appreciate your feedback!

September 23, 2024

My service writer Yoby Kim takes great care of all my cars, I trust nobody else. More

by Damajota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
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Sep 24, 2024 -

Lexus of Thousand Oaks responded

We are glad to hear that Yoby has taken care of all of your vehicles. Thank you for trusting Lexus of Thousand Oaks with your service needs!

September 22, 2024

Marc St. Pierre provided excellent customer service and answered my questions with integrity and knowledge. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St. Pierre
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear Marc provided excellent service and answered all your questions at Lexus of Thousand Oaks. We appreciate the feedback!

September 21, 2024

Excellent personal service. Explained service to be performed and I was notified through text with any additional services needed. More

by ok2btal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear that our team at Lexus of Thousand Oaks provided excellent personal service and kept you informed throughout the process. We appreciate your feedback!

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