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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
1,060 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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1,060 Reviews of Lexus of Thousand Oaks

December 28, 2025

Fantastic I loved my service representative! So much I’m going to go to him now. Great service More

by Marilyn.Sayre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski, Tom Valasek
Report | Print
Dec 29, 2025 -

Lexus of Thousand Oaks responded

Thank you so much for the kind words! We’re thrilled to hear you had such a great experience and that our service representative made a positive impression. We truly appreciate your feedback and look forward to serving you again at Lexus of Thousand Oaks!

December 27, 2025

Marc was fantastic to work with. Marc was very kind, responsive and knowledgeable. Thank you. More

by Heather K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Report | Print
Dec 29, 2025 -

Lexus of Thousand Oaks responded

Heather, thanks for the kind words for Marc. We appreciate your support here at Lexus of Thousand Oaks. Thank you, Customer Experience Management customerexperience@swickard.com

December 21, 2025

Good service and great staff. Checked all conditions and found extra repairs. Shuttle service was very helpful! More

by nicepeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tuffner
Report | Print
Dec 23, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your fantastic feedback about our service and team at Lexus of Thousand Oaks, Peter! It's great to hear our shuttle service was helpful, too. We look forward to seeing you next time! Thank You, Customer Experience Management customerexperience@swickard.com

December 21, 2025

Paul was very pleasant, honest and helpful. Why is there a fifteen word minimum? Time is money. More

by M_demattos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in service
Report | Print
Dec 23, 2025 -

Lexus of Thousand Oaks responded

Thanks so much for the 5-star review of Lexus of Thousand Oaks! Paul will appreciate your shout-out. Thank You, Customer Experience Management customerexperience@swickard.com

December 18, 2025

Service department rep Paul was extremely helpful and thorough explaining issues with my car. Thank you for being honest and taking the extra time to go above and beyond More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Dec 19, 2025 -

Lexus of Thousand Oaks responded

Hi Danny, We’re happy to hear Paul provided excellent service at Lexus of Thousand Oaks, and we truly appreciate your feedback! We look forward to assisting you in the future. Thank You, Customer Experience Management customerexperience@swickard.com

December 17, 2025

Marc was great. He was professional and addressed all of my concerns regarding recent vehicle recalls. More

by Jerryhusband
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
Report | Print
Dec 17, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We are so glad Marc could assist you with your recall and put your mind at ease. We'll see you again at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

December 16, 2025

Great service advisor was very helpful and knowledgeable I was able to save money and have peace of mind More

by Lydia Pepito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest Creasy
Report | Print
Dec 17, 2025 -

Lexus of Thousand Oaks responded

Hi Lydia, thank you for sharing your glowing review of our service advisor at Lexus of Thousand Oaks. It's wonderful to hear you got the support and expertise you needed. We truly appreciate your business! Thank You, Customer Experience Management customerexperience@swickard.com

December 13, 2025

Johnathan is the best! Took great care of me and my vehicle. Extremely kind and professional More

by Sabonj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Enriquez
Report | Print
Dec 15, 2025 -

Lexus of Thousand Oaks responded

Sabonj, thanks so much for the 5-star review of Lexus of Thousand Oaks! We'll make sure your kudos reach Johnathan. Thank You, Customer Experience Management customerexperience@swickard.com

December 12, 2025

Excellent service department! In and out fast. Explained everything they did and was extremely polite! More

by Disgruntled buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Paul
Report | Print
Dec 12, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your positive feedback about our service department at Lexus of Thousand Oaks! We’re glad to hear everything was explained clearly and you were in and out fairly fast. Our goal is to provide high-quality service, every time. We'll see you next time! Thank You, Customer Experience Management customerexperience@swickard.com

December 11, 2025

Excellent service and employees. Do what they say they will do, and do it right! More

by taxmandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc st pierre
Report | Print
Dec 11, 2025 -

Lexus of Thousand Oaks responded

Thank you for the great feedback! We’re happy to hear our team delivered the excellent service you expect and got everything done right. We appreciate you choosing Lexus of Thousand Oaks and look forward to seeing you again! Thank You, Customer Experience Management customerexperience@swickard.com

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