Lexus of Thousand Oaks

Dereck was very kind and he addressed all of my issues. I felt like he truly cared for me as the customer. I felt like he truly cared for me as the customer. More

Took my car in for its first service and the mechanic did not do what he was supposed to do. Took a screenshot from my Lexus app of my and my tire pressure level. went to pick up the car had the same miles o not do what he was supposed to do. Took a screenshot from my Lexus app of my and my tire pressure level. went to pick up the car had the same miles on it from when I left it they were supposed to test drive the car they did not and they did not check my tire pressure. They were at 29 and 30 and they were supposed to be 33 to 35 had to take the car back so they could fill up my tires. Been a customer there for over 20 years. The new owners are doing a terrible job. No one seems happy there. Don't feel very confident that the mechanic did the other stuff he was supposed to do. I've always loved Lexus, but this is very disappointing and I don't know if I can trust to take my car back there again. I left a message for the service manager to call me to discuss this problem, but then I found out that they don't have a service manager as of right now, but the shop foreman would give me a call because was off. I have not heard from anyone from Lexus. also, Darrell was supposed to call me back to give me a price on his scraped wheel. Haven't heard from him either. More

Daphne service rep is amazing, make good suggestions for clients And follows up with repairs. clients And follows up with repairs. More

Very efficient and quick response time! Mark was professional and helpful to my needs and questions. Mark was professional and helpful to my needs and questions. More

Toby is always kind and professional manner to the customers, and also provides the best service with prompt follow up. customers, and also provides the best service with prompt follow up. More

I have been a customer with this dealership and up until this time I have experience good to excellent service. This was my second new car I purchased from them. This time it was a comedy of mishandling. this time I have experience good to excellent service. This was my second new car I purchased from them. This time it was a comedy of mishandling. Drop off was ok, but it was obvious things were different. It seemed no one was attempting to receive and greet me, eventhough I made an appointment 2 days prior. Finally a young lady, obviously new, took my car, and gave me a loaner. Oil change and a software update from a recall. Told it should be ready by 5:00, or possibly in morning, and I would be texted. Nothing! Finally the next day about noon, I tried to call. I kept getting transferred, only voice messages, even a dropped call. Nothing. Finally got a text that it was ready. Went to pick it up, and I saw nothing on the paperwork about the software update. I now had a good service rep,Roby, He agreed that they forgot it. Left again. Next day a got a text that it was again ready. 2+ days for an oil change, and most probably a 30 min software update. The dealership has changed ownership recently, and it appears they are trying to cut corners with staffing etc.even not giving service reps business cards. This is Lexus! I expect top quality and service! I may go elsewhere for future service and purchases. More

Great job on service. Daphne was extremely helpful/knowledgeable. She kept us informed. Very honest. Daphne was extremely helpful/knowledgeable. She kept us informed. Very honest. More

Conscience and attentive staff. Knowledgeable and friendly. Service completed in a timely manner. Prompt followup Knowledgeable and friendly. Service completed in a timely manner. Prompt followup More

My first lexus was in nineteen ninety eight. I'm still going there for Lexuus cars. .. I'm still going there for Lexuus cars. .. More

Very impressed by prompt and courteous reception by Derek. All my inputs and concerns were thoroughly investigated with detailed feedback about service findings. Derek. All my inputs and concerns were thoroughly investigated with detailed feedback about service findings. More