Lexus of Thousand Oaks

This is our second lease with this dealership and personnel who are absolutely top-notch and fair. We will return again because of the staff as well as the service received there. personnel who are absolutely top-notch and fair. We will return again because of the staff as well as the service received there. More

Mr. Navid was extremely knowledgeable and well spoken. He had all the answers without refering to manuals or other paperwork. He set the car up and explained every facet of its operation leaving nothing He had all the answers without refering to manuals or other paperwork. He set the car up and explained every facet of its operation leaving nothing out. I was very impressed with his professionalism. I would recommend him to anyone. More

We went to our dealership to buy a part already ordered and just had to pick it up and pay for it. We arrived at the same time as another customer. Had to wait for other customer as he muscled his way in t and just had to pick it up and pay for it. We arrived at the same time as another customer. Had to wait for other customer as he muscled his way in to the cashier's area. He was asking if his car was ready and the agent went in the back to search for a technician and arrived back to address this customer in what seemed to be 6 minutes. IT WOULD HAVE BEEN NICE, if the cashier asked "who was next?" as we all arrived at same time and were belly up to the window. While this was going on, another staff member asked if he could help. He immediately retrieved what we needed but was not able to ring us up. We had to wait for the more aggressive customer to be rung up first after his car was retrieved and then we were able to buy our part. Granted his revenue was greater w/repair than our 1 part, however, in the past, we serviced our lexus w/thousands of dollars worth of repairs. A better juggling of morning rush customers could be had i.e. asking who was next and allowing all employees who have behind-the-counter access to ring up a customer for parts. It was just annoying but not a deal breaker to visit this dealership again. More

Omid was awesome. He treated us with respect. He thoroughly explained the car's features to us, even after the sale. We really appreciated the genuine care he he exhibited, and we could tell that Om thoroughly explained the car's features to us, even after the sale. We really appreciated the genuine care he he exhibited, and we could tell that Omid fully believes in Lexus's excellence in quality. Mary Ann welcomed us to the Lexus family, which we thought was sweet. She didn't pressure us to add on packages, but explained each option so that we could decide which ones suited our needs. More

My husband and I just dropped by Lexus to get an idea of what we liked to replace my Lexus RX330. Omid greeted us and was very nice, non pressuring, and with no rehearsed sales lines. If it were not for h what we liked to replace my Lexus RX330. Omid greeted us and was very nice, non pressuring, and with no rehearsed sales lines. If it were not for him, we probably would not have purchased my new RX 350. Actually, it is our first time buying a pre-owned Lexus, but with the warranties and only 11,000 existing miles, we couldn't resist. Sara, in finance, was a great help finishing up our deal and Omid spent a lot of extra time going over the entire car with us; setting up my phone, contacts, etc...everything. If we had known buying a car was this easy, maybe we would have done it much sooner! We have owned 2 Lexus' since June 2003, we completely recommend the car, Lexus of Thousand Oaks, and their service department. Many Thanks! More

Paul and Grettel demonstrate the attitude and skills that set Silver Star Lexus ahead of the competition in customer service. I am very pleased with their responsiveness and attention to detail with the lea set Silver Star Lexus ahead of the competition in customer service. I am very pleased with their responsiveness and attention to detail with the lease of our new RX 350. They went the extra mile to ensure I was satisfied throughout my Silver Star experience. I have been a customer of the Silver Star family since 1992 and will continue to be a customer for life. Silver Star has the complete package that drives my family and friends to do business with them. Thank you Paul and Grettel for all you do! More

This was the second time we have leased a car from Lexus of Thousand Oaks and it was a pleasure to once again work with Phillipe Pasche. His professionalism, thoroughness and patience made our experience a of Thousand Oaks and it was a pleasure to once again work with Phillipe Pasche. His professionalism, thoroughness and patience made our experience a very pleasant one. Phillipe patiently worked with me to thoroughly go over every feature of my ES350 and has been available any time since we drove the car off the lot to answer questions or help with any of the new features. More

This is my 3rd Lexus I have purchased and my experience has been great. Omid has provided outstanding customer service and support. He's been very professional, took the time to walk me through all of th has been great. Omid has provided outstanding customer service and support. He's been very professional, took the time to walk me through all of the new gadgets the car came with and had a very warm personality. He is very knowledgeable about the products he selling and gives you the impression he likes what he's doing and he wants to provide you with the best service possible, and to make sure you're completely satisfied. I would highly recommend Omid and team. Top notch group of people. Thank you, Lexus of Thousand Oaks! :) More

Everyone and everything at Lexus Thousand Oaks is top notch! My first interaction with the dealership was three years ago when I leased an ES350. I had a great experience working with Junious Taylor and notch! My first interaction with the dealership was three years ago when I leased an ES350. I had a great experience working with Junious Taylor and Steven Johiro. Since that time I have stopped in on a regular basis for a complimentary car wash, and, of course, standard maintenance work. I have always been greeted with warm smiles and often a hug. Yesterday, I traded in my ES350 for an IS250. The process was so painless! It was great to work with such professional, pleasant, honest people. I never felt pressured in any way and I believe wholeheartedly that I received the best deal possible. Thank you to Omid Navid, Sales Consultant, who is so very knowledgeable, friendly, sincere, and professional. To Reza Alizadeh, who worked his magic to get me into a new lease with great terms (thank you, Reza!). To Maryann Cord, who clearly explained everything I was signing as I sat alone across the desk from her. And finally, I can't forget my new friend, Julie, who sat with me in my beautiful, new Lexus to review the gadgets, bells, and whistles. Kudos to General Manager, Ken Greene, for leading a great team and for providing incredible customer service. This loyal Lexus customer is grateful beyond words! More

She was over all just terrific. she took the time to do a good job and the car we where loaned was a pleasure. She went out of her way to make us happy with the service. good job and the car we where loaned was a pleasure. She went out of her way to make us happy with the service. More