Lexus of Thousand Oaks

'GOOD AFTERNOON MY NAME IS OMID" AND WITH A HANDSHAKE THE RELATIONSHIP STARTED. MY WIFE & I HAD WALKED ONTO THE PRE-OWNED SECTION LOOKING FOR A PARTICULAR CAR WE HAD SEEN ON THE INTERNET. OMID HANDSHAKE THE RELATIONSHIP STARTED. MY WIFE & I HAD WALKED ONTO THE PRE-OWNED SECTION LOOKING FOR A PARTICULAR CAR WE HAD SEEN ON THE INTERNET. OMID KNEW EXACTLY WHICH VEHICLE WE WERE INTERESTED IN AND TOOK US INTO THE SHOWROOM TO SHOW US THE SC430 - EVEN THOUGH IT WAS A 2009, OMID KNEW ALL THE SPECIFICATIONS AND POINTED OUT THE FEATURES OF THIS CAR. WHEN WE DECIDED TO ASK TO TEST DRIVE IT, OMID HIMSELF MOVED ALL THE OTHER CARS OUT OF THE WAY. NOTHING WAS A HASSLE FOR HIM. BY THE TIME WE FINISHED THE TEST DRIVE I KNEW WE WERE GOING TO PURCHASE THIS CAR AND TOGETHER WITH HIS SALES MANAGER WE HAD A DEAL WITHIN 30 MINUTES! OMID AND HIS MANAGER BOTH OFFERED TO DRIVE THE NEW CAR TO OUR HOME & BRING BACK OUR TRADE-IN(SINCE MY WIFE WAS RECOVERING FROM EYE SURGERY AND UNABLE TO DRIVE)SO WE WOULD NOT HAVE TO DRIVE BACK TO THE DEALERSHIP AGAIN. IN THEIR WORLD LEXUS IS A BRAND THAT INCLUDES GOING ABOVE AND BEYOND - NOT JUST SELLING CARS. WE WILL DO ALL OUR FUTURE BUSINESS WITH OMID AND THOUSAND OAKS LEXUS. More

We have worked with Omid Navid over the past ten years and enjoyed his personality and work ethic so much that when it came to purchasing a new Lexus 350 we wanted to work with Omid again. He is extrem and enjoyed his personality and work ethic so much that when it came to purchasing a new Lexus 350 we wanted to work with Omid again. He is extremely knowledgeable about the vehicles, and helpful in every way. We have always been treated with the utmost kindness at Lexus of T.O. Sincerely John and Linda Lang More

Today I leased my third Lexus through this dealer and with Omid. Although I considered other autos , the service that Omid and his dealership Provide ultimately was the deciding factor. Omid is willing with Omid. Although I considered other autos , the service that Omid and his dealership Provide ultimately was the deciding factor. Omid is willing to go over and above what is necessary. He offered to pick me up to make the delivery of my new car easier,, and knowing my time was tight, he had all the paperwork ready. It was the quickest transaction ever. Omid is always available to show me( or remind me) how the various items work or answer questions. Most of all Omid is honest and trustworthy. More

Omid was very helpful in completing an unplanned purchase of new Lexus GS 350. He answered all our questions and went to bat for us with his managment regarding the price determination. He was very patient w of new Lexus GS 350. He answered all our questions and went to bat for us with his managment regarding the price determination. He was very patient with my wife and I as he went through all the features of vehicle --- happily explaining things more then once. More

I spent a few hours with Omid Navid working out a deal for a CPO RX350. The vehicle had extremely low miles and was in outstanding condition. Without a lot of high pressure salesmanship or too much back a for a CPO RX350. The vehicle had extremely low miles and was in outstanding condition. Without a lot of high pressure salesmanship or too much back and forth, we were able to arrive at a fair price. Omid was very helpful with the negotiation and was always professional and honest with me. After purchasing the car, Omid was very attentive to my requests. I never felt like he was perturbed with me or that I was a bother. He was very cooperative and helpful in every way. He made sure that everything about the car and the sale was as promised. He is very knowledgeable about the operation of the RX350. He took a lot of time showing me all of the features, which was very helpful. I would strongly recommend Omid and Lexus of Thousand Oaks. More

We just bought a 2010 Lexus 250i SC with the hardtop convertible. We could not get the top to go down and since we had never owned a Lexus. We also did not understand how many of the controls worked. convertible. We could not get the top to go down and since we had never owned a Lexus. We also did not understand how many of the controls worked. We pulled in on a Sunday and Lora introduced herself, which was very nice and friendly of her. Then she patiently explained all the controls and answered all of our question. She also demonstrated every feature (and wow are there a lot of them). All in all she took as much time as we needed (unbelievable customer service) and made sure we practiced what she taught. We walked away with a new appreciation of the Lexus and will buy one from her when the time comes to replace our SUV. All in all, Lora did a great job and it was overall a very positive experience. More

I bought a pre-owned car from your dealership a few months back ago. Philippe Pasche helped me with my car purchase. All I can see is this man is amazing. I have never worked with someone so helpful months back ago. Philippe Pasche helped me with my car purchase. All I can see is this man is amazing. I have never worked with someone so helpful and patient in buying a car before. He was beyond helpful, listened to my needs and concerns, and didn't give up on me. I say this because I am very picky. I had 2 cars before that were both lemons and had horrible customer service with my second car that was a lemon so I was very hesitant in buying a car. It took me months to finally decide on the car I wanted and he was understanding through it out. He really worked to help me get what I wanted and in the right price range. Philippe is the man and I will definitely be giving his name out to my other friends who are in the search of a car. Your facility was also amazing. They helped me right away (I noticed after I got home that my side mirror had damage) and had me bring the car in so they could fix it. They took my car right away, gave me a loaner, and fixed it as well as other scratches that were on it. I know that when you buy a pre-owned it won't be perfect, but Philippe as well as the service department went above and beyond to making it look new. I am so excited and proud to be of the Lexus family! More

I have used this dealership previously for both service and the leasing my vehicle. The customer service at this dealership is fantastic. They make leasing/buying a car very simple. I would recommend th and the leasing my vehicle. The customer service at this dealership is fantastic. They make leasing/buying a car very simple. I would recommend this dealership to anyone! More

We came to the dealership to purchase a new car. As soon We came to the dealership to purchase a new car. As soon as we came in we were greeted by Omid Navid. He was very knowledgeable and was able to very We came to the dealership to purchase a new car. As soon as we came in we were greeted by Omid Navid. He was very knowledgeable and was able to very clearly communicate all the many advantages of owning a Lexus RX350. He answered all of our questions, made the purchase process as easy as possible and we left feeling good about our purchase. Upon delivery of our vehicle, Omid made a special effort to accommodate our schedule. Again very clearly explaining all aspects of the operation of our new car, he made us feel that he cared about us and would be there in the future to give us any support that we needed. In short we feel that Omid knows his products, communicates that knowledge, treats customers with respect, will go out of his way to help his customers and make them feel that they will be supported by him and by Lexus in the future. More

Alex Cherkas: From the first contact Alex was most Alex Cherkas: From the first contact Alex was most personable and worked very diligently to find the automobile that mostly closely fit the needs and Alex Cherkas: From the first contact Alex was most personable and worked very diligently to find the automobile that mostly closely fit the needs and wants of my wife Liz. He researched the inventory carefully and monitored any new possibilities to provide us with all opportunities. When he located what seemed to be a more than perfect fit, he immediately contacted us and brokered a great deal. Unfortunately, he fell ill, however he handed us off to another outstanding collegue who continued the transaction to completion. We really appreciate the effort put out by Alex and would recommend him to anyone who is serious in their quest to get a premium Lexus at a very fair deal. Doug and Liz Morrison Omid Navid: Omid was excellent in all respects. We originally were to be served by Alex Cherkas, however he became ill and, fortunately turned over our deal to Omid. From the outset Omid was courteous and attentive to us regarding the sale. He totally understood our needs and the deal that we had struck with Alex. Omid took the deal further and professionally presented the selected automobile to us in a most impressive way. We were so impressed that we decided to purchase the vehicle on the spot. He worked diligently to get us the best deal available and I feel that he genuinely took our needs into consideration. Omid displayed an amazing knowledge of the most complex systems of the 2012 Lexus ES350 that we purchased and provided us with on the spot training as much as we could absorb at the time. In addition, he has offered to provide more instruction if we require. We can attest to the fact that in all of our dealings with dealerships regarding automobile purchases over the years that this was our most pleasurable experience. No pressure, no hurry up, only about our needs and wants. Please see Omid and/or Alex for your next purchase. They were a great team. Doug and Liz Morrison Zahra Khanlar: Never have we dealt with a more personable or proficient finance person at a car dealership. Zarah was most organized and prepared for our signing as we arrived in the office. We very much appreciate her professionalism and skill in handling our transaction so late in the day. She was great. Doug and Liz Morrison More