Lexus of Thousand Oaks

My wife and recently lost our 2001 Lexus RX300 due to a traffic accident. After visiting several Lexus dealerships in the area and doing some research on the Internet, we visited Lexus of Thousand Oaks a traffic accident. After visiting several Lexus dealerships in the area and doing some research on the Internet, we visited Lexus of Thousand Oaks and met Omid. He was completely professional,friendly and helpful in helping us find a car. There was absolutely no pressure whatsoever and the whole process went as smooth as silk. the day we picked up the car, Omid spent almost two hours with us explaining and setting up all the systems that the car has to offer. several days after we took delivery of the car, Omid made a follow up phone, to make sure that everything was okay. He also told us we could call him at any time,ifvwe had a question or problem. I would highly recommend Lexus Of Thousand Oaks and Omid for anyone looking to purchase a new or pre owned Lexus More

I got great service at Lexus of Thousand Oaks and with Omid. He was very professional, and also stayed about two and a half hours past closing so that I could test drive and then work out the price, which Omid. He was very professional, and also stayed about two and a half hours past closing so that I could test drive and then work out the price, which was also very good. They also gave me a very good deal on my trade-in, which was about 80% higher than what a competitor had offered me. More

Omid was very helpful. When my ordered car did not arrive on time, he provided me with a loaner of the same model for several days. He was also very helpful with explaining Nav system and getting m arrive on time, he provided me with a loaner of the same model for several days. He was also very helpful with explaining Nav system and getting my audio system set up. Our second car purchase through Omid in 2 years. More

Mr. Omid Navid was the most informed professional we have ever worked with while purchasing or leasing a vehicle. He thoroughly knows his product. He is courteous and punctual, and he makes certain that all ever worked with while purchasing or leasing a vehicle. He thoroughly knows his product. He is courteous and punctual, and he makes certain that all features of the car are explained and understood. We will definitely refer friends and utilize Mr. Navid's knowledge and expertise in the future. More

As always, Ianthe is the most pleasant and considerate person you can ask for. The service at Lexus of Thousand Oaks has been flawless for years. It is because of Ianthe that I continue returning since person you can ask for. The service at Lexus of Thousand Oaks has been flawless for years. It is because of Ianthe that I continue returning since she is extremely trustworthy and takes great care of her customers. So, remember to ask for Ianthe...she is THE BEST!!! More

We have purchased many new cars over a span of almost 50 years of being married but never have we met anyone who lives up to Nick Falsafi. From the moment we shook hands upon first meeting him we knew he w years of being married but never have we met anyone who lives up to Nick Falsafi. From the moment we shook hands upon first meeting him we knew he was someone different from all the other sales people we have dealt with over the years. Nick is extremely knowledgeable about the insides and outsides of the lexus. He walked us through everything. Showed us the service department, lounge, restrooms, etc. Nick is one of the most professional and friendly sales person we have ever dealt with. Whenever we need to call him he answers quickly. The best part is Nick never pressured us once. So rare in a car salesperson. Overall it was a terrific experience. Thanks Nick. We are fans for life. The bonus is we LOVE our new 2013 RX 350 Lexus. Charles and Alice Pfister More

Omid is one of the best that I know. He's very attentive Omid is one of the best that I know. He's very attentive and answers all questions very patiently. It's our 4th car w/Omid and recommend him hi Omid is one of the best that I know. He's very attentive and answers all questions very patiently. It's our 4th car w/Omid and recommend him highly for his professional attitude. More

This is our second lease with this dealership and personnel who are absolutely top-notch and fair. We will return again because of the staff as well as the service received there. personnel who are absolutely top-notch and fair. We will return again because of the staff as well as the service received there. More

Mr. Navid was extremely knowledgeable and well spoken. He had all the answers without refering to manuals or other paperwork. He set the car up and explained every facet of its operation leaving nothing He had all the answers without refering to manuals or other paperwork. He set the car up and explained every facet of its operation leaving nothing out. I was very impressed with his professionalism. I would recommend him to anyone. More

We went to our dealership to buy a part already ordered and just had to pick it up and pay for it. We arrived at the same time as another customer. Had to wait for other customer as he muscled his way in t and just had to pick it up and pay for it. We arrived at the same time as another customer. Had to wait for other customer as he muscled his way in to the cashier's area. He was asking if his car was ready and the agent went in the back to search for a technician and arrived back to address this customer in what seemed to be 6 minutes. IT WOULD HAVE BEEN NICE, if the cashier asked "who was next?" as we all arrived at same time and were belly up to the window. While this was going on, another staff member asked if he could help. He immediately retrieved what we needed but was not able to ring us up. We had to wait for the more aggressive customer to be rung up first after his car was retrieved and then we were able to buy our part. Granted his revenue was greater w/repair than our 1 part, however, in the past, we serviced our lexus w/thousands of dollars worth of repairs. A better juggling of morning rush customers could be had i.e. asking who was next and allowing all employees who have behind-the-counter access to ring up a customer for parts. It was just annoying but not a deal breaker to visit this dealership again. More