Lexus of Watertown

Excellent sales person. Couldn't have been more helpful and knowledgeable. Easy decision to move forward! Couldn't have been more helpful and knowledgeable. Easy decision to move forward! More

Danny Dayn was wonderful. I had a great experience with him and would highly recommend him and Lexus of Watertown I had a great experience with him and would highly recommend him and Lexus of Watertown More

We loved this Lexus dealership. There is a great snack area with beverages and snacks. The salespeople and receptionists are all friendly and accommodating There is a great snack area with beverages and snacks. The salespeople and receptionists are all friendly and accommodating More

Ussa was genuinely a pleasure to work with and made our stressful car purchase process as easy as possible. stressful car purchase process as easy as possible. More

Always attentive to detail across multiple vehicles over more than a decade. Well-trained staff. more than a decade. Well-trained staff. More

This was my first Lexus and Ussa was great to work with. He made it as painless as possible and was willing to work with me for getting the car as easily as possible. Overall, great experience!! He made it as painless as possible and was willing to work with me for getting the car as easily as possible. Overall, great experience!! More

Just bought our 4th Lexus with Ussa and each time he exceeds our expectations. He is knowledgeable, friendly, even calming in what can be a challenging purchase. If I could give 10 stars I would. exceeds our expectations. He is knowledgeable, friendly, even calming in what can be a challenging purchase. If I could give 10 stars I would. More

My fiancé and I had a fantastic experience over the past few weeks buying a car here through John Barstow. He was patient, attentive, and knowledgeable, assisting us through the process while understanding few weeks buying a car here through John Barstow. He was patient, attentive, and knowledgeable, assisting us through the process while understanding our needs and not trying to push us into a direction we weren't comfortable with. John kept in constant contact with us from beginning to end, going on multiple test drives, tailoring and personalizing the entire experience. He went above and beyond in every aspect. We were given a true luxury experience, even after we shifted our focus from a brand-new car to a used one, the experience didn't change at all. Whether you're looking for something right off the line, or something a few years older, John Barstow will treat you with respect, dignity, and deliver a memorable client experience. We are incredibly grateful for his patience and transparency throughout the process and would highly recommend John and Lexus of Watertown to anyone about to enter the car market. As someone who rarely leaves reviews, this experience was very much worth sharing and deserves all the praise mentioned above. More

Ussa (Ujwal Pradhananga) was all about customer oriented. He was explaining all details about RX350 that we were interested. After I got my car I still had questions and Ussa went out his way to explain to He was explaining all details about RX350 that we were interested. After I got my car I still had questions and Ussa went out his way to explain to me. I’ll give him a five stars rating. Phylicia More

I had a bit of a rollercoaster experience at this dealership, but I am walking away a very happy customer thanks to some incredible service recovery and a standout sales professional. While I initial dealership, but I am walking away a very happy customer thanks to some incredible service recovery and a standout sales professional. While I initially felt some typical dealership pressure from a salesperson who seemed determined to push me toward a vehicle loaded with expensive add-ons I didn't need, the manager stepped in and completely changed the trajectory of my visit. They listened to my concerns and we found a car that actually fit my needs without the unnecessary upsells. Michael Evans handled my test drive and final delivery. He was incredibly knowledgeable, provided a zero-pressure environment, and went above and beyond by delivering the vehicle to a location that was convenient for me. More