Lexus of Watertown

Loving my new 5 Star Car from 5 Star Lexus of Watertown! Lexus of Watertown is a great dealership offering the customer a warm and inviting place to have ones car repaired. The mechanics are honest and reli Lexus of Watertown is a great dealership offering the customer a warm and inviting place to have ones car repaired. The mechanics are honest and reliable and the staff is knowledgeable, courteous and friendly. More

Fantastic From Start to Finish! I am extremely happy with the entire Lexus process and Tony Viveiros made it so pleasant! It was such a pleasure to work with him - I literally had o I am extremely happy with the entire Lexus process and Tony Viveiros made it so pleasant! It was such a pleasure to work with him - I literally had one hour to make a purchase and he got it all done, was thorough, super helpful, and just made the experience so positive! I highly recommend this dealer and Tony was the best in facilitating this experience! He explained all the cool features of the Lexus RX and just made it really fun and exciting process! Thank you Tony! More

Poor customer service Wasted a wihole day waiting for a booked loaner car and travel to Lexus of Watertown this made me feel my time is worth nothing to Lexus Wasted a wihole day waiting for a booked loaner car and travel to Lexus of Watertown this made me feel my time is worth nothing to Lexus More

Lexus of Watertown I have been taking my car here for 15 years and it's nothing short of spectacular. Best service best people to deal with Thanks I have been taking my car here for 15 years and it's nothing short of spectacular. Best service best people to deal with Thanks More

Best place for shopping car My wife and are very happy on our new Lexus purchase! This was my best car shopping experience ever!! Tony Viveiros is a fantastic salesperson! he wa My wife and are very happy on our new Lexus purchase! This was my best car shopping experience ever!! Tony Viveiros is a fantastic salesperson! he was very informative and he was answering very question of ours patiently. Tony also delivers an incredible service and gives a very pleasant experience. Thanks for everything Tony!! you're ROCK!! More

Excellent service from Tony V. and the entire staff. I bought a car from Lexus of Watertown last week and had a great experience. They are very professional and helpful in learning the features of a new I bought a car from Lexus of Watertown last week and had a great experience. They are very professional and helpful in learning the features of a new vehicle. Tony V. was my salesman and he was great. He walked me through every step of the process. Arman was a great help in sorting out all of the financial pieces of the transaction. He is a wiz! More

Price good but poor service Car did not come with floor mats, was told they would touch up some scratches and buff out they did not. Detail looked rushed and not good. Was sup Car did not come with floor mats, was told they would touch up some scratches and buff out they did not. Detail looked rushed and not good. Was suppose to drop off car but became a problem after arguing they decided they would actually drop it off. Wasn't expecting a flawless car but was expecting at least a good detail. Overall disappointed with the over all experience. Only thing I would say is their price was good. Other than that I feel like they took my money and ran with it. More

New Car Tony was very helpful and took his time explaining the different features of the car and how it all worked. I would recommend this dealership. Tony was very helpful and took his time explaining the different features of the car and how it all worked. I would recommend this dealership. More

Third Time's the Charm This is my 3rd 450h hybrid SUV from Lexus of Watertown. I know this is a big business, but I always feel like I am treated special. My experience this This is my 3rd 450h hybrid SUV from Lexus of Watertown. I know this is a big business, but I always feel like I am treated special. My experience this time didn't disappoint. The sales team was helpful, polite and courteous. Tony Viveiros wove his way into my complicated life to make it easy for me. The process was simple and as painless as possible. And the vehicle itself is fabulous. More

Lexus Pre-Owned Center - Poor Experience I purchased my vehicle in November, 2015. Since then, I have experienced two significant issues with my vehicle, both as a result of the actions of L I purchased my vehicle in November, 2015. Since then, I have experienced two significant issues with my vehicle, both as a result of the actions of Lexus of Watertown Pre-owned Center. 1. Service technican improperly installed the front license plate bracket resulting in a $300 repair at another dealership within 6 months of taking delivery of my vehicle. I do understand and appreciate that mistakes occur but not owning up to those errors is poor management. I had moved on from this issue until this past week... 2. The autobond installation was installed improperly and used an inferior product. Note that the installer hired by Lexus of Watertown is now out of business. A $1000 replacement is required. The Pre-owned Sales Manager dismissed my earlier compliant when I had clear documentation and photos of the damage caused by the Lexus service technican. I've reached out to the pre-owned sales consultant to ask for assistance. I'm hopeful that this latest issue will be approperly addressed. More