Lexus of Watertown

rodent rampage We have had two instances of a rodent getting and shredding the cabin air filter. Lexus of Watertown fixed the air system and replaced the filter. We have had two instances of a rodent getting and shredding the cabin air filter. Lexus of Watertown fixed the air system and replaced the filter. More

Great. They got me in quick . Then Chad was great . Told me what service i was getting and offered other service and how long it was going to take . They got me in quick . Then Chad was great . Told me what service i was getting and offered other service and how long it was going to take . More

EXCELLENT EXCELLENT ALL THE TIME!!! I have had the same customer service rep Kim Trott for 3 Lexus leases- a total of almost 8 yrs! It says something about your co. when people stay and I have had the same customer service rep Kim Trott for 3 Lexus leases- a total of almost 8 yrs! It says something about your co. when people stay and when I get the same wonderful service every time I need something- it speaks to your commitment that the customer comes first. Even when Kim is not available or out of the office no mater who helps me things get done efficiently and with a smile. I own my own business and we deal with the public every day, the people are what make the company and make the difference every time. Thank you for making my car experience easy and one thing I do not have to worry about ever! More

Excellent Service While driving on the Mass Pike I had a large piece of metal get lodged into my undercarriage. I took my vehicle to Watertown Lexus where I was well r While driving on the Mass Pike I had a large piece of metal get lodged into my undercarriage. I took my vehicle to Watertown Lexus where I was well received by the Service Dept. who promptly addressed and resolved the problem. The large metal piece was quickly removed and the car diagnosed for any safety issues. The Service Dept.'s sensitivity and attention to detail put my mind at ease and back on the road shortly thereafter. More

Mariel B. was once again extremely competent . Mariel makes the service visit as easy and pain-free as possible. She is knowledge and helpful, and always considerate of my time and concerns. A ver Mariel makes the service visit as easy and pain-free as possible. She is knowledge and helpful, and always considerate of my time and concerns. A very professional person who is a pleasure to work with. More

Great Service Took a bit longer than we expected but everything went very well. The problem was resolved and there was no charge for the great service. Took a bit longer than we expected but everything went very well. The problem was resolved and there was no charge for the great service. More

Excellent Experience As always, I was treated so well and with amazing patience. My Phan was so understanding and explained everything so well to me and my son. I am older As always, I was treated so well and with amazing patience. My Phan was so understanding and explained everything so well to me and my son. I am older and I appreciated the courtesy car home and back as the work took a good bit of time. Thank you!! I tell everyone about Lexus of Watertown. More

Great Experience with Lookie Amuzu at Lexus of Watertown Just purchased a Lexus RX 450 with Lookie Amuzu at Lexus of Watertown and couldn't be any happier with Lookie's helpfulness and patience in working wi Just purchased a Lexus RX 450 with Lookie Amuzu at Lexus of Watertown and couldn't be any happier with Lookie's helpfulness and patience in working with me and making sure I was secure and satisfied in my decision and the car I purchased. He was unassuming, patient and very courteous which was a very pleasant surprise at a dealership that deals in luxury cars and myself not fitting the typical profile of a luxury car buyer. He was sensitive to my budget even after knowing that my budget pretty much disqualified me from most of the cars in stock at this dealership. He was also very sensitive to my apprehension in buying a car since it's been over 10 years since my last car purchase and was very patient with me in resolving my concerns, understanding my top needs and petty quirks in what I liked and didn't like in a car. I did not walk in to this dealership expecting to buy a car. Only to research and test drive a few cars that were on my radar screen. But after dealing with Lookie Amuzu and his kind, unassuming attitude it made the whole car buying experience a natural next step and true pleasure for me. More

Great experience at Lexus of Watertown Just purchased a Lexus 2017 450h through Harold Schloss at Lexus of Watertown. Couldn't be happier. Harold was a delight to work with from start to fi Just purchased a Lexus 2017 450h through Harold Schloss at Lexus of Watertown. Couldn't be happier. Harold was a delight to work with from start to finish. Very professional, courteous, and extremely knowledgeable. Harold knew every last detail of about the car, and took great care in answering all of our questions. He spent a great deal of time with us, and never once did we feel pressured or rushed. We would recommend Harold and Lexus of Watertown highly. More

Great service as Usual I just got my car serviced and Maria Laskaris the service specialist was terrific and knowledgeable, I go back with her 23 years as I have been a lo I just got my car serviced and Maria Laskaris the service specialist was terrific and knowledgeable, I go back with her 23 years as I have been a loyal customer and have two Lexus's with this dealer. Everyone at the dealership is terrific including the General Manager (vinnie) Paul Chella (operations director) I am treated like family. I also refer many people to them More